NFON Call Recording [Contact](# "Contact") ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General * [Talk to Sales](tel:+443303838000) * [Write to us](/gb/request-information) Search * [![Products](https://a.storyblok.com/f/290788/40x40/539cd331b9/nfon-products.svg) Products](#) Call & Work ![AI icon](/assets/ai_icon.webp) + [Cloud Telephony](/gb/products/cloud-telephony/) + [SIP Trunk](/gb/products/enablement/) + [Devices](/gb/products/devices) Build & Automate ![AI icon](/assets/ai_icon.webp) + [Assistants](/gb/products/ai/assistants) + [Bots](/gb/products/ai/bots) + [AI Agent Studio](/gb/products/ai/agent-studio) Engage & Support ![AI icon](/assets/ai_icon.webp) + [Contact Center](/gb/products/customer-contact/) Integrations & Add ons + [Integrations & Add ons](/gb/integrations/) * [![Solutions](https://a.storyblok.com/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Solutions](#) Industries + [Health & Wellness](/gb/solutions/health-wellness) + [Retail & E-Commerce](/gb/solutions/retail) + [Finance & Legal](/gb/solutions/finance-insurance) + [Travel & Hospitality](/gb/solutions/hospitality) + [Public Sector](/gb/solutions/public-sector) + [Energy](/gb/solutions/energy) Success stories + [Customer Stories](/gb/customer-stories/) * [![Partnerships](https://a.storyblok.com/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partnerships](#) Partner with NFON + [Partner](/gb/partner/become-partner) + [NGAGE](/gb/partner/partner-programme) Partner Portal + [Partner Portal](https://partners.nfon.com/) * [![Help Center](https://a.storyblok.com/f/290788/40x40/d01fbb4f30/help-nfon.svg) Help Center](/gb/help-centre) * [Login](https://start.cloudya.com/ "Login") * United Kingdom + [International](/en/products/customer-contact/neorecording) + [Deutschland](/de/produkte/kundenkontakt/neorecording) + [España](/es/productos/soluciones-para-contactar-con-tus-clientes/neorecording) + [France](/fr/produits/solutions-pour-centres-dappels/neorecording) + [Italia](/it/servizi/soluzioni-per-il-supporto-clienti/neorecording) + [Österreich](/at/produkte/kundenkontakt/neorecording) + [Polska](/pl/produkty/kontaktu-klientem/neorecording) + [Portugal](/pt) + [United Kingdom](/gb/products/customer-contact/neorecording) [![NFON Logo](/assets/logo-nfon.svg)](/gb/ "NFON Home") * [Products](#) ![](/web-assets/f/290788/36x36/a9f3ceed6f/nfon-call-work.svg) Call & Work ![AI icon](/assets/ai_icon.webp) Seamless communication ![](/web-assets/f/290788/36x36/d03c61cf40/nfon-build-automate.svg) Build & Automate ![AI icon](/assets/ai_icon.webp) AI Automation ![](/web-assets/f/290788/36x36/106823b73b/nfon-engage-support.svg) Engage & Support ![AI icon](/assets/ai_icon.webp) Omnichannel support ![](/web-assets/f/290788/36x36/50b60f5411/nfon-integrations-add-ons.svg) Integrations & Add ons Connect Teams & CRMs + [![](/images/products-call-work-cloudteleophny-navbar-int_Fjf8b.webp) ### Cloud Telephony ![AI icon](/assets/ai_icon.webp) Seamless cloud telephony for every device. High-fidelity audio with European-grade security.](/gb/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/gb/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/gb/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/gb/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/gb/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/gb/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/gb/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/gb/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/gb/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/gb/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/gb/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/gb/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/gb/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/gb/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. Explore how we solve complex communication challenges for Europe’s leading brands.](/gb/customer-stories/) * [Partnerships](#) ![](/web-assets/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partner with NFON Join the NFON network ![](/web-assets/f/290788/36x36/8c5c9a9c78/nfon-partner-portal.svg) Partner Portal Existing partner login + [![](/images/partnerships-partner-navbar-int_ZHYGKx.webp) ### Partner From onboarding to co-branded marketing, we provide the tools you need to win.](/gb/partner/become-partner) + [![](/images/partnerships-ngage-navbar-int_Zs3yY9.webp) ### NGAGE Discover our tiered rewards system designed to help you scale your business and revenue.](/gb/partner/partner-programme) + [![](/images/partnerships-partnerportal-navbar-int_2ki451.webp) ### Partner Portal Access partner tools, deal registration, training resources, and program benefits in one place.](https://partners.nfon.com/) * [Help Center](/gb/help-centre) * Search * [Login](https://start.cloudya.com/ "Login") * gb + [International](/en/products/customer-contact/neorecording) + [Deutschland](/de/produkte/kundenkontakt/neorecording) + [España](/es/productos/soluciones-para-contactar-con-tus-clientes/neorecording) + [France](/fr/produits/solutions-pour-centres-dappels/neorecording) + [Italia](/it/servizi/soluzioni-per-il-supporto-clienti/neorecording) + [Österreich](/at/produkte/kundenkontakt/neorecording) + [Polska](/pl/produkty/kontaktu-klientem/neorecording) + [Portugal](/pt) + [United Kingdom](/gb/products/customer-contact/neorecording) * [Contact](#) [Contact](# "Contact") + ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General Get in touch with us. ![](/images/getstarted-talktosales-navbar-int_ZMspQ4.webp) ### Talk to Sales Get a free consultation to see how NFON products can meet your needs. [+44 330 383 8000](tel:+443303838000 "+44 330 383 8000") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/gb/request-information "Write to us") # Compliance call recording. The invisible safety net for your business. NFON Call Recording is a voice recording and analytics solution for Cloudya. It protects businesses from liability risks, and penalties by supervisory authorities. [Start now](/gb/request-information "Start now") ![](/images/call-recording-key-visual_o2iaK.webp) ![](/images/call-recording-key-visual_2qLuFA.webp) ## Always on the safe side. Whenever there are potential legal disputes with customers, or you want to maintain customer support quality assurance, it can be smart to use voice recording software. NFON Call Recording helps your business to be compliant with EU legislation requirements (including MiFID II). All connections from a recording system to external applications are encrypted and can be stored. ## Discover the main benefits. NFON Call Recording is perfect for businesses that have to comply with European regulations that require the recording and storage of calls. Having proof enables them to defend themselves against liabilities and legal disputes. ### Protect employees and customers Capture mission-critical communication and threat calls, and protect your business against liability claims by providing evidence in legal disputes. ### Raise productivity By using a recording solution you can measure and maintain a high customer service quality and increase productivity. ### Documentation & Analysis Document business transactions and insights to recognise trends early. This way you can help to improve staff training and promote best practices. [Request more information](/gb/request-information "Request more information") ## Why NFON Call Recording? ![](/images/regulation-and-future-proofing_Z1N3JOT.webp) ### Regulation and future-proofing NFON Call Recording is compliant with GDPR to MiFID II by recording calls in an audit-proof and encrypted way. It protects you from liability risks, while providing the highest security standards. ![](/images/enhanced-customer-care_ZsBJkC.webp) ### Enhanced customer care With call recordings used for staff training purposes, companies can improve the quality of service. Your staff can answer more calls in less time and handle customer enquiries more effectively. ![](/images/benefit-from-data-driven-decisions_Z2kpro0.webp) ### Benefit from data driven decisions With customisable logs, stats, and agent reports, you have all the data you need to get on with business. By using recording analytics, employees can improve internal processes. ## Enjoy high security for your business. Comprehensive reporting ![](/images/screen_dashboard_neorecording_ZELC4E.webp) ## Comprehensive reporting. NFON Call Recording offers customisable logs, statistics and agent reports, pre-loaded with 20 standard reports. Individual recording rules ![](/images/screen_dashboard_neorecording_ZELC4E.webp) ## Individual recording rules. The rules embedded in the recording planner allow you to decide which conversations should be recorded. POWERplay Web ![](/images/screen_saveas_neorecording_Z2oK3ou.webp) ## POWERplay Web. The browser-based software was made for searching and playing back conversations. The portal and pro version allow you to listen live and export multiple recordings at once. Data security and encryption ![](/images/screen_saveas_neorecording_Z2oK3ou.webp) ## Data security and encryption. Prior to being stored, all data is automatically encrypted with the Advanced Encryption Standard (AES), which guarantees a high degree of data security and protects from unauthorised access. ## See how others are succeeding with NFON. > "Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility." ![](/web-assets/f/290788/1206x1560/1ede4b4a5f/demeter.png) Tobias Armleder IT Lead, Demeter > “Since we switched to NFON, we can finally > take calls wherever we are and from any > device. The integrations with Microsoft > Teams have made things a lot easier, and > we can use the whole Microsoft Teams > suite, with any client or partner - just being > a click away at all times.” ![](/web-assets/f/290788/1206x1560/ddd13429d6/untitled-design-31.png) Jeanne Beck, Marketing Manager, Wefapress > Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.” ![](/web-assets/f/290788/200x200/eec7d21fa5/financial_com_logo.jpeg) Fritz Pschormeir Head of IT Infrastructure, financial.com > ““I would recommend NFON without reservation – I just plug in a new device, and it works.” ![](/web-assets/f/290788/280x280/4bf1fed6b3/460878999ab43d51cb47e7cf44ba6cc865626c8f1d1cd4e83ac67a98f2bbe9cd.jpeg) Dominic Muskulus Head of IT ## Discover our business solutions. ![](/images/solutionsoverview_2ofbY7.webp) ### Retail. Make customer care a bliss. Find how Cloudya empowers Demeter to meet their everyday challenges within their industry. [Learn more](/gb/customer-stories/demeter) ### E-commerce. FMCG e-commerce is the champion league of online retail, where seamless operations are crucial. Discover why NFON’s cloud telephony is the ideal partner for e-commerce. Learn more ### Information Technology. IT providers understandably have high expectations of their business suppliers. Explore how NFON’s Cloud Telephony meets those expectations. [Learn more](/gb/customer-stories/financial-com) ### Manufacturing. In industries where communication isn’t the core focus, a reliable and intuitive infrastructure is essential. Discover why NFON’s cloud telephony is the ideal solution for manufacturers. [Learn more](/gb/customer-stories/wefapress) ### Consultancy. When a top telecom consultancy chooses NFON’s Cloudya, it speaks volumes. Discover why industry experts select us for their cloud telephony. [Learn more](/gb/customer-stories/analysys-mason) ## Good reads. [NFON Call Recording One-pager](/web-assets/f/290788/x/f163524ed2/nfon_call_recording_onepager_en.pdf) ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Ready to get started? Let's do this. [Contact us](/gb/request-information "Contact us") ![NFON Logo](/assets/logo-nfon.svg) News * [Events](https://www.nfon.com/gb/news/events/) * [Press](https://www.nfon.com/gb/news/press/) Customers * [Cloudya Login](https://start.cloudya.com/auth/login) * [Admin Portal](https://admin.nfon.com/) * [NFON Status](https://status.nfon.com/) About NFON * [Corporate](https://corporate.nfon.com/en/) * [Investor Relations](https://corporate.nfon.com/en/investor-relations/ir-at-a-glance/) * [Sustainability & ESG](https://corporate.nfon.com/en/sustainability/) * [Career](https://corporate.nfon.com/en/careers/) Legal * [GTC-SLA](/gb/legal/gtc-sla) * [Legal Notice](/gb/legal/legal-notice) * [Trust Centre](https://www.nfon.com/en/trust-center/) * [Data Protection](/gb/legal/data-protection) * [Cookie Settings](javascript:onclick=UC_UI.showSecondLayer()) © 2026 - NFON | All rights reserved.