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[+44 330 383 8000](tel:+443303838000 "+44 330 383 8000") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/gb/request-information "Write to us") # Frequently Asked Questions. From A to Z, we’ve got everything you’re looking for! ![](/images/products-cloudtelephony-faq-int_MgM2p.webp) ![](/images/products-cloudtelephony-faq-int_ZuCYa5.webp) #### What is Cloudya? NFON Cloud Telephony is NFON's smart business communication platform that helps make your workflow smart. It has several functions, including cloud telephony. [Learn more](/gb/products/cloud-telephony/ "Learn more") #### What technology does the cloud telephone system use? The base technology is called hosted PBX, often called IP Centrex. Both refer to the same concept: the telephone system is not installed at the company site but at an external data centre, and can be accessed anywhere using the Internet. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/ip-centrex "Learn more") #### How much is Cloudya our cloud telephone system? With NFON Cloud Telephony, you eliminate expensive telephone system hardware: your telecommunication system comes right from the Internet. All the features and functions you need are subscription-based and accessed over the Internet. [Learn more](/gb/products/cloud-telephony/cloudya "Learn more") #### Can I use my smartphone as an extension? With our app, you link your mobile to NFON Cloud Telephony, and your mobile becomes a full-fledged extension. You lose no functionality of your profile when using the app. And you can easily phone on the road using your office number – throughout your country. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/fmc "Learn more") #### Do I need a SDSL connection for Cloudya? Symmetric DSL, unlike ADSL, uses the same speed in both directions. So it’s perfect for sending large data packets to the net or making many calls at once. Cloudya is best used with SDSL, but ADSL is also an option. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/sdsl-shdsl "Learn more") #### How long are the voicemails stored on the server? The voicemails would remain until the limit has been used up (100 VM limit). Once they reach the limit, the oldest one will be removed, and the newest one will be entered. #### What happens to the call, when all phones are busy in a queue? Depending on the configuration, the call can be held in a queue (set with appropriate MOH and recordings), or you can set the call to go to a different destination after a timeout delay. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/call-queueing "Learn more") #### What are the advantages of a cloud telephone system? NFON Cloud Telephony, our smart communication platform, uses the Internet to make and receive calls. With NFON you eliminate the telephone system hardware, the telephone connection, and the maintainer. The system is flexible, scalable, and simple to administer. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/ip-centrex "Learn more") #### How secure is Cloudya? The telephone system is operated over the Internet. The system itself is located at the NFON data centre – it has a resilient setup with failover to geographically separated servers. All services are guaranteed. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/data-encryption "Learn more") #### Can I integrate my PC with NFON Cloud Telephony? With Computer Telephony Integration, or CTI, you can make or receive calls using your PC. The advantages of this allow you to also see all the information from the customer database on your screen. Whether you’re at the office or at the home office using your laptop. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/cti "Learn more") #### Can analogue devices be connected to Cloudya? Analogue devices can easily be connected to Cloudya using an analogue telephone adapter (ATA). Whether IP phone, mobile, softphone, DECT phone, or conference phone – NFON is compatible with numerous devices. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/analogue-telephone-lines "Learn more") #### Can I customise the email template for the voicemail notification? This is not possible. Is there a way to disable voicemail access from a phone? Unfortunately, this is not possible. The button remains active even if voicemail is turned off. #### Can an extension have call waiting activated to know a caller is ringing in? Queues and Groups do not allow the call waiting feature to be active. Call waiting will only work when you receive a call directly on your DDI or extension number. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/call-waiting-function "Learn more") #### Why does call waiting not work when an extension is in a queue or a group? The Group and Queue configuration takes precedence over any extension members’ configuration. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/call-queueing "Learn more") Show more ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Looking for more advice? We’re here to help! 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