AI Essentials | NFON UK [Contact](# "Contact") ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General * [Talk to Sales](tel:+443303838000) * [Write to us](/gb/request-information) Search * [![Products](https://a.storyblok.com/f/290788/40x40/539cd331b9/nfon-products.svg) Products](#) Call & Work ![AI icon](/assets/ai_icon.webp) + [Cloud Telephony](/gb/products/cloud-telephony/) + [SIP Trunk](/gb/products/enablement/) + [Devices](/gb/products/devices) Build & Automate ![AI icon](/assets/ai_icon.webp) + [Assistants](/gb/products/ai/assistants) + [Bots](/gb/products/ai/bots) + [AI Agent Studio](/gb/products/ai/agent-studio) Engage & Support ![AI icon](/assets/ai_icon.webp) + [Contact Center](/gb/products/customer-contact/) Integrations & Add ons + [Integrations & Add ons](/gb/integrations/) * [![Solutions](https://a.storyblok.com/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Solutions](#) Industries + [Health & Wellness](/gb/solutions/health-wellness) + [Retail & E-Commerce](/gb/solutions/retail) + [Finance & Legal](/gb/solutions/finance-insurance) + [Travel & Hospitality](/gb/solutions/hospitality) + [Public Sector](/gb/solutions/public-sector) + [Energy](/gb/solutions/energy) Success stories + [Customer Stories](/gb/customer-stories/) * [![Partnerships](https://a.storyblok.com/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partnerships](#) Partner with NFON + [Partner](/gb/partner/become-partner) + [NGAGE](/gb/partner/partner-programme) Partner Portal + [Partner Portal](https://partners.nfon.com/) * [![Help Center](https://a.storyblok.com/f/290788/40x40/d01fbb4f30/help-nfon.svg) Help Center](/gb/help-centre) * [Login](https://start.cloudya.com/ "Login") * United Kingdom + [International](/en/products/ai-essentials) + [Deutschland](/de/produkte/ai-essentials) + [España](/es/productos/ai-essentials) + [France](/fr/produits/ai-essentials) + [Italia](/it/servizi/ai-essentials) + [Österreich](/at/produkte/ai-essentials) + [Polska](/pl/produkty/ai-essentials) + [Portugal](/pt) + [United Kingdom](/gb/products/ai-essentials) [![NFON Logo](/assets/logo-nfon.svg)](/gb/ "NFON Home") * [Products](#) ![](/web-assets/f/290788/36x36/a9f3ceed6f/nfon-call-work.svg) Call & Work ![AI icon](/assets/ai_icon.webp) Seamless communication ![](/web-assets/f/290788/36x36/d03c61cf40/nfon-build-automate.svg) Build & Automate ![AI icon](/assets/ai_icon.webp) AI Automation ![](/web-assets/f/290788/36x36/106823b73b/nfon-engage-support.svg) Engage & Support ![AI icon](/assets/ai_icon.webp) Omnichannel support ![](/web-assets/f/290788/36x36/50b60f5411/nfon-integrations-add-ons.svg) Integrations & Add ons Connect Teams & CRMs + [![](/images/products-call-work-cloudteleophny-navbar-int_Fjf8b.webp) ### Cloud Telephony ![AI icon](/assets/ai_icon.webp) Seamless cloud telephony for every device. High-fidelity audio with European-grade security.](/gb/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/gb/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/gb/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/gb/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/gb/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/gb/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/gb/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/gb/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/gb/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/gb/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/gb/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/gb/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/gb/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/gb/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. Explore how we solve complex communication challenges for Europe’s leading brands.](/gb/customer-stories/) * [Partnerships](#) ![](/web-assets/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partner with NFON Join the NFON network ![](/web-assets/f/290788/36x36/8c5c9a9c78/nfon-partner-portal.svg) Partner Portal Existing partner login + [![](/images/partnerships-partner-navbar-int_ZHYGKx.webp) ### Partner From onboarding to co-branded marketing, we provide the tools you need to win.](/gb/partner/become-partner) + [![](/images/partnerships-ngage-navbar-int_Zs3yY9.webp) ### NGAGE Discover our tiered rewards system designed to help you scale your business and revenue.](/gb/partner/partner-programme) + [![](/images/partnerships-partnerportal-navbar-int_2ki451.webp) ### Partner Portal Access partner tools, deal registration, training resources, and program benefits in one place.](https://partners.nfon.com/) * [Help Center](/gb/help-centre) * Search * [Login](https://start.cloudya.com/ "Login") * gb + [International](/en/products/ai-essentials) + [Deutschland](/de/produkte/ai-essentials) + [España](/es/productos/ai-essentials) + [France](/fr/produits/ai-essentials) + [Italia](/it/servizi/ai-essentials) + [Österreich](/at/produkte/ai-essentials) + [Polska](/pl/produkty/ai-essentials) + [Portugal](/pt) + [United Kingdom](/gb/products/ai-essentials) * [Contact](#) [Contact](# "Contact") + ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General Get in touch with us. ![](/images/getstarted-talktosales-navbar-int_ZMspQ4.webp) ### Talk to Sales Get a free consultation to see how NFON products can meet your needs. [+44 330 383 8000](tel:+443303838000 "+44 330 383 8000") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/gb/request-information "Write to us") # AI-powered features that make communication smarter Auto-transcribe, summarise, detect tasks – and make voicemails searchable: The AI features built into your NFON Cloud Telephony turn every conversation into structured, actionable content. Fully integrated, ready to use on web, desktop and desk phones. Securely hosted in Europe in full GDPR compliance. [Contact us](/gb/request-information "Contact us") [View demo](https://nfon.navattic.com/cf1j03o6 "View demo") * ![](/images/alba3-logo_15dS0E.svg) * ![](/images/zuiki-logo_ZLCRDR.svg) * ![](/images/de-rigo-logo_sFJYl.svg) * ![](/images/steinbach-logo_Z1N4iEu.svg) * ![](/images/hai-logo_uLQP4.svg) * ![](/images/pfalzwerke-gruppe-logo_100mxj.svg) * ![](/images/bkk-pfalz-logo_Puxw6.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/enetz-logo_Zerbg8.svg) * ![](/images/gebruder-weiss-logo_ZdvYQO.svg) * ![](/images/axa-logo_1IP4Nk.svg) * ![](/images/hai-logo_ZwMhyc.svg) * ![](/images/freidrichstaft-palast-logo_1fgORA.svg) * ![](/images/123energie-logo_ZAe6Jg.svg) * ![](/images/pronova-logo_1ypIJF.svg) * ![](/images/eichman-logo_3RUOb.svg) * ![](/images/ewenetz-logo_UNHSd.svg) * ![](/images/nmc-logo_24sHNe.svg) * ![](/images/fritz-logo_Z21DBU9.svg) * ![](/images/frame-27_270N5x.svg) * ![](/images/kvbw-logo_rG251.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fraglovis-logo_2yux9.svg) * ![](/images/swb-logo_Z2umuuN.svg) * ![](/images/littlelunch-logo-svg_Z1ye6C5.svg) * ![](/images/easy-credit-logo_1pczyr.svg) * ![](/images/ewe-netz-logo_JVgSE.svg) * ![](/images/vienna-house-logo-1_ZmMGXy.svg) * ![](/images/fressnapf_logo_Z2bbOnY.svg) * ![](/images/steinway_and_sons_logo_17Lthn.svg) * ![](/images/t-mobile_logo_2022-1_Z1iauS5.svg) * ![](/images/tchibo-logo_nEx5L.svg) * ![](/images/remondis-logo_Z1N1Fk.svg) * ![](/images/logo_rewe_2edAH5.svg) * ![](/images/hilti_logo_1exNAx.svg) * ![](/images/itsc-logo_1rLbMc.svg) * ![](/images/alba3-logo_15dS0E.svg) * ![](/images/zuiki-logo_ZLCRDR.svg) * ![](/images/de-rigo-logo_sFJYl.svg) * ![](/images/steinbach-logo_Z1N4iEu.svg) * ![](/images/hai-logo_uLQP4.svg) * ![](/images/pfalzwerke-gruppe-logo_100mxj.svg) * ![](/images/bkk-pfalz-logo_Puxw6.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/enetz-logo_Zerbg8.svg) * ![](/images/gebruder-weiss-logo_ZdvYQO.svg) * ![](/images/axa-logo_1IP4Nk.svg) * ![](/images/hai-logo_ZwMhyc.svg) * ![](/images/freidrichstaft-palast-logo_1fgORA.svg) * ![](/images/123energie-logo_ZAe6Jg.svg) * ![](/images/pronova-logo_1ypIJF.svg) * ![](/images/eichman-logo_3RUOb.svg) * ![](/images/ewenetz-logo_UNHSd.svg) * ![](/images/nmc-logo_24sHNe.svg) * ![](/images/fritz-logo_Z21DBU9.svg) * ![](/images/frame-27_270N5x.svg) * ![](/images/kvbw-logo_rG251.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fraglovis-logo_2yux9.svg) * ![](/images/swb-logo_Z2umuuN.svg) * ![](/images/littlelunch-logo-svg_Z1ye6C5.svg) * ![](/images/easy-credit-logo_1pczyr.svg) * ![](/images/ewe-netz-logo_JVgSE.svg) * ![](/images/vienna-house-logo-1_ZmMGXy.svg) * ![](/images/fressnapf_logo_Z2bbOnY.svg) * ![](/images/steinway_and_sons_logo_17Lthn.svg) * ![](/images/t-mobile_logo_2022-1_Z1iauS5.svg) * ![](/images/tchibo-logo_nEx5L.svg) * ![](/images/remondis-logo_Z1N1Fk.svg) * ![](/images/logo_rewe_2edAH5.svg) * ![](/images/hilti_logo_1exNAx.svg) * ![](/images/itsc-logo_1rLbMc.svg) * ![](/images/alba3-logo_15dS0E.svg) * ![](/images/zuiki-logo_ZLCRDR.svg) * ![](/images/de-rigo-logo_sFJYl.svg) * ![](/images/steinbach-logo_Z1N4iEu.svg) * ![](/images/hai-logo_uLQP4.svg) * ![](/images/pfalzwerke-gruppe-logo_100mxj.svg) * ![](/images/bkk-pfalz-logo_Puxw6.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/enetz-logo_Zerbg8.svg) * ![](/images/gebruder-weiss-logo_ZdvYQO.svg) * ![](/images/axa-logo_1IP4Nk.svg) * ![](/images/hai-logo_ZwMhyc.svg) * ![](/images/freidrichstaft-palast-logo_1fgORA.svg) * ![](/images/123energie-logo_ZAe6Jg.svg) * ![](/images/pronova-logo_1ypIJF.svg) * ![](/images/eichman-logo_3RUOb.svg) * ![](/images/ewenetz-logo_UNHSd.svg) * ![](/images/nmc-logo_24sHNe.svg) * ![](/images/fritz-logo_Z21DBU9.svg) * ![](/images/frame-27_270N5x.svg) * ![](/images/kvbw-logo_rG251.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fraglovis-logo_2yux9.svg) * ![](/images/swb-logo_Z2umuuN.svg) * ![](/images/littlelunch-logo-svg_Z1ye6C5.svg) * ![](/images/easy-credit-logo_1pczyr.svg) * ![](/images/ewe-netz-logo_JVgSE.svg) * ![](/images/vienna-house-logo-1_ZmMGXy.svg) * ![](/images/fressnapf_logo_Z2bbOnY.svg) * ![](/images/steinway_and_sons_logo_17Lthn.svg) * ![](/images/t-mobile_logo_2022-1_Z1iauS5.svg) * ![](/images/tchibo-logo_nEx5L.svg) * ![](/images/remondis-logo_Z1N1Fk.svg) * ![](/images/logo_rewe_2edAH5.svg) * ![](/images/hilti_logo_1exNAx.svg) * ![](/images/itsc-logo_1rLbMc.svg) ![](/images/aiessentials-productpage-hero-intl_Z2eHLHc.webp) ![](/images/aiessentials-productpage-hero-intl_Z20Gq0v.webp) ![](/images/aiessentials-productpage-imagetext-intl_17v3BO.webp) ## From call to action in seconds. Modern AI features turn every call and voicemail into valuable insights. Whether it’s an internal alignment, a customer conversation, or a support issue – content is automatically detected, transcribed, summarised, and translated into actionable tasks. These features are part of the AI Essentials add-on – including Nia, your smart assistant offering help directly in the app. ## Discover the main benefits. AI Essentials offers powerful AI support to increase efficiency and drive better outcomes. ### Work more productively AI takes care of the documentation – so you can fully concentrate on the conversation and save time on follow-up. ### Better decisions & collaboration With clear, structured summaries, your team can align faster, avoid misunderstandings, and act on shared insights. ### Easier access to information Every conversation and voicemail becomes readable, searchable, and available when and where you need it. ### Smarter documentation Automatically track outcomes, capture responsibilities, and turn spoken insights into actionable, usable content. ### More accuracy No more gaps from forgotten details or manual notes – every important point is automatically recorded and preserved. ### Support, where it matters Nia helps right where questions arise – with instant guidance on usage, settings, and features, directly in your app environment. [Learn more](/gb/request-information "Learn more") ## Why AI Essentials? ![](/images/aiessentials-easy-to-integrate-card-intl_cVnKL.webp) ### Easy to integrate Built 100% natively into NFON Cloud Telephony – no additional software or setup required. Ready to use across web, desktop, mobile environments and even deskphones, without changing existing workflows. ![](/images/aiessentials-dataprivacy-card-intl_IwlPa.webp) ### Data privacy guaranteed All AI features are fully consent-based. Your data is processed securely within Europe and is never used to train external AI models – for complete control and compliance. ![](/images/aiessentials-dataprivacy-card2-intl_R4j3v.webp) ### Operated by NFON Hosted entirely on NFON's own infrastructure, protected by modern encryption and transparent handling practices – so your call data stays private, protected, and under your control. ## You listen. AI Essentials takes care of the rest. ### Automatically document every conversation Whether it’s customer service, sales, or consulting – every 1:1 call is automatically transcribed with speaker identification, time stamps, and full GDPR compliance. This ensures transparency and documentation without extra effort. ### Turn insights into action After every call, you receive a structured summary of key results, decisions, and open points. Perfect for quick reviews or CRM updates. ![](/images/aiessentials-systemcapabilities-bentobox-int_Z24WImW.webp) ### Identify and track action items The AI detects to-dos, deadlines, and responsibilities – providing you with a clear overview for seamless follow-up. ### Instant support with Nia Nia helps right where you need it – with guidance on features, settings, and usage. Context-aware, multilingual, and instantly available for users and admins. [Discover Nia](/gb/intelligent-assistant/nia "Discover Nia") [ ](https://a.storyblok.com/f/290788/x/c73380e23e/nfon-ai-essentials-on-deskphone_en.mp4) deskphone ai ## AI-powered transcription and summaries are no longer limited to apps. With AI Essentials for your Deskphone, you can start transcribing conversations directly from your desk or DECT phone. Simply activate transcription during the call using a star code. After the conversation ends, the full transcript and AI-generated summary are securely available in your Cloud Telephony Call History. No additional setup. No device restrictions. AI insights — now across every endpoint. Testimonials ## A provider you can trust. > "Nia FrontDesk is already a huge relief for our day-to-day work and saves us a significant amount of time. We now only receive calls that actually require our attention." ![](/web-assets/f/290788/2000x2000/3b3762c7ff/top-solutions-logo-quotes-small.png) Dieter Liessmann Managing Director, top solutions > "Since we started using Nia FrontDesk, the office has become noticeably quieter! Many calls are routed directly to the right contact person. This provides great relief for our team and makes us more efficient. For us, this is true added-value that we can also pass on to our customers" ![](/web-assets/f/290788/2000x2000/9b1dcecebe/nsk-logo-quotes-small.png) Ralph Hammann Managing Director, NSK > "Thanks to NFON, we have revolutionised our internal communication and elevated our customer service experience. Our workflows are now faster, clearer, and more efficient, empowering us to deliver excellence every day." ![](/web-assets/f/290788/172x172/b744e768f8/ql-it-logo-round.png) Jens Quader Managing Director, QL-IT Lösungen > “The solution is designed to solve real problems, not just to add another layer of technology. It helps us automatically handle recurring enquiries while allowing our teams to focus on their core work. This increases both efficiency and the quality of customer > communication." ![](/web-assets/f/290788/2000x2000/43e66210f6/glo-bu-s-logo-quotes-small.png) Federico Bruni Managing Director, Glo.Bu.S ## Frequently asked questions (FAQ) #### How is it booked? AI Essentials can be booked via an order form. #### Does it also work with an answering machine? Yes, it makes sense, especially for the answering machine extension, and saves you time. #### Is it bookable per extension? Yes, you can choose to book AI Essentials for only some of your extensions. #### How is it activated? It must be ordered in advance to be activated. Afterwards, you can assign it to the respective extension via your admin rights and activate it in the admin portal when recording calls. #### Can it be activated immediately? Licenses can be activated at any time during the current month. #### What are the key components of AI at NFON? NFON relies on a comprehensive AI ecosystem for intelligent business communication. Key components include the conversational AI platform botario for dialogue-based automation, AI-powered features such as transcription, search and summarization functions, and intelligent assistants like Nia for efficient call handling. This is complemented by an internal AI competence center, the integration of large language models for data protection-compliant, customized conversations, and AI-supported monitoring for compliance assurance. Together, these components increase the efficiency, quality, and scalability of customer and internal communication. [Learn more about AI at NFON](https://corporate.nfon.com/en/artificial-intelligence/ "Learn more about AI at NFON") ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Ready to make every call a great one? 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