NCTI is CTI by NFON. It complements the functionality of Cloudya with deeper business process integration, giving you maximum freedom in choosing your preferred communication devices and environments.Start now
Nearly every company now operates with multiple, isolated communications and IT systems. This results in an overly complex environment. NCTI is the easy way to bring all systems together. It complements the functionality of Cloudya, giving you maximum freedom in choosing your preferred communication devices and environments.
NCTI enables telephony within other software with full flexibility, with proven reliability made in Europe. NFON offers three versions of NCTI. This way you can always find the right solution for your needs.Request more information
NCTI Standard helps you simplify management of customer communications while improving agent efficiency and the accuracy of customer data.
NCTI Premium helps you build an even deeper customer relationship by interacting on their terms.
NCTI Pro boosts communication between dispersed teams by having one single interface for all business communications. Combine all communication channels in a single application accessible from any device, including UC features such as video, chat and screen sharing.
NCTI simplifies your business with one communication interface and one centralised view of the customer.
NCTI helps you to enrich customer communication through personalised and insightful interactions.
NCTI drives business performance by making flexible interactions an integral part of your business DNA.
Control your desk phone from your workstation computer. Simplify your business with one communications interface and one centralised view of the customer.
NCTI Standard has a Windows CRM option that integrates with a large number of CRM tools (including Outlook, Lotus Notes and Salesforce) and ERP systems. There is no need for server infrastructure when you run it from your computer.
Initiate calls simply from your computer and use telephony features within Outlook. Additionally, screen pop-ups provide caller credentials such as name and company.
Initiate calls from your computer and use telephony features within Outlook.
Get chat feature, common address book of all CTI users, presence management and call history.
Benefit from extended functionalities, such as automatic and manual call activity logging, screen pop-ups and TAPI functionalities.
Easily control your desk phone from your workstation computer.
NCTI Pro offers every feature you might need for daily tasks – chat, screen share and video. WebRTC enables you to expand your traditional communication channels so that employees can offer their customers service in real time.
Whether you work from a Windows workstation, a Mac workstation or mobile, NCTI Pro lets you integrate with softphones, business processes and any cloud-based database.
NCTI allows you to link customer dialogue with your business processes. This ensures that customer information is always on hand and up to date.
“The advantage of NFON is that I have time to spare, since I've been working with NFON, I've enjoyed it.”
“Working with NFON has been very positive because, instead of overcomplicating things, they focus on simplicity.”
“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”
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