Who is MEP Werke? What was their telephony challenge?

Germany’s leading green energy company

Business Need

To sustain rapid growth and take advantage of its market opportunity for green energy solutions, MEP Werke wanted to improve its contact centre with comprehensive analysis and monitoring across a variety of communications channels. Maintaining the highest standards of data security is also very important to MEP Werke.


What are the benefits of choosing NFON?

Ncontactcenter enables MEP Werke to provide a better service to customers and partners, regardless of how they choose to communicate. It is easy to use and manage, with no need to manually update the new software improvements that are constantly developed by NFON. Data security is assured because all customer data is hosted in NFON data centres located in Germany.

NFON services were implemented quickly with high reliability, and the voice quality is top notch.