The move away from premises-based infrastructure to a cloud-based telephony service has also introduced updated conferencing and collaboration tools. This has cut the Council’s carbon footprint by reducing energy consumption and travel times to meetings.
Productivity has grown as Council staff have embraced over 160 advanced telephony features as standard. More than 2,000 mobile users enjoy fixed-mobile convergence (FMC) capability, with many more using our FMC app on personal mobile devices at no extra cost.
The service also incorporates contact centre capabilities including improved call management/recording, enhanced reporting, queue/workforce management, and customer surveys. Borough residents can get in touch using SMS, IM and webchat, as well as voice and email.
Our NFON cloud service also protects the integrity of important Council services. Data security is assured through our tap-proof call encryption, whilst voice quality and reliability is certified to the highest standards. In addition, free automated updates and patching of live communications systems ensures optimum system health.