The other major benefit cited by Foodist is the mobility of the solution, using whatever endpoint – deskphone, mobile device, laptop – is most logical for each user at any point.
Dominic continues, “We can use normal deskphones and conference phones from a range of manufacturers, but also easily install an app on our laptops or smartphones to become available worldwide. We can call on the same cost terms all over the world and our users don’t need to be in the office to be reachable on their normal business phone number.”
The biggest advantage of all is that Foodist has “escaped” from having to worry about telecom infrastructure and can focus instead of enhancing its technology IP.
“Thanks to NFON, we can focus almost all our efforts on software development so our online shopping system, the customer experience and backend internal systems continually develop and improve,” explains Dominic.
“I would recommend NFON without reservation. We no longer need any in-house support for administering a telephone system. I just plug in the device and it works.”