Who is Europapier Polska? What was their telephony challenge?

The leading paper merchant in Central and Eastern Europe

Business Need

Europapier needed an innovative solution to improve its communications with customers, in a cost efficient way. It wanted a single, flexible system to cover the needs of its contact centre staff and operational personnel spread across its eight Polish sites.

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What are the benefits of choosing NFON?

The outstanding reliability of our cloud telephone system has optimised business processes such as order processing between the 40-person Europapier Poland contact centre and its warehouse, and the effective dispatch of around 500 deliveries per day. The rapid and non-disruptive introduction of the new system was completely transparent to Europapier customers.

We decided to go for it with NFON and are now very happy!