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[+44 330 383 8000](tel:+443303838000 "+44 330 383 8000") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/gb/request-information "Write to us") # Smarter, faster, AI-powered communication and efficiency with NFON and botario. QL-IT improves internal workflows and boosts team efficiency, while delivering faster, more personalised care experiences that keep customers satisfied. [Discover botario](/gb/products/botario/ "Discover botario") [Contact us](/gb/request-information "Contact us") ![](/images/aktivitatsprotokoll_2scWp5.webp) ![](/images/aktivitatsprotokoll_Z2tqmQl.webp) ## IT and Telecommunications. Digital transformation continues to reshape how businesses communicate with their customers. For QL-IT Lösungen GmbH, a forward-thinking IT service provider, embracing conversational AI was the next logical step. By leveraging NFON’s botario platform, QL-IT is now using a cutting-edge voice bot solution that automates call handling and enhances the overall experience for their team and their customers. ![](/images/ql-it_1_Cv9JM.webp) ## Meet QL-IT. **[QL-IT Lösungen GmbH](https://www.ql-it.de/unternehmen/)** is a Bremen-based IT service provider offering tailored solutions for small and medium-sized businesses. With over 20 years of experience, QL-IT supports clients in areas like IT security, cloud telephony, and digital workplace solutions, acting as a reliable external IT department to help businesses operate more efficiently. ![](/images/ql-it_2_ZLk177.webp) BUSINESS challenges ### **Reducing communications bottlenecks and improving response times.** Like many fast-growing service providers, QL-IT faced mounting pressure to respond faster, smarter, and more flexibly to customer inquiries. Managing high volumes of incoming calls efficiently and without compromising service quality turned into a real challenge, a fragmented customer experience and internal stress on the team. What QL-IT needed was more than a chatbot or a simple IVR system. They needed an **intelligent, proactive assistant** that could act on context, automate decisions, and route customers with purpose. THE SOLUTION ## Smart voicebots for smarter customer service and improved team efficiency. QL-IT implemented an AI-driven voicebot solution powered by botario that automates incoming call handling through advanced speech recognition and workflow logic and is seamlessly integrated into their communication infrastructure. ### **The solution's capabilities include:** ### Natural language understanding (NLU) The voicebot understands spoken language, captures intent, and routes conversations intuitively. ### Real-time process automation The system checks the current status of QL-IT’s Cloud PBX and integrates with Outlook calendars to assess real-time availability of employees. ### Contextual routing Based on caller intent and staff availability, the bot routes calls to the right person — or proposes alternative contact options instantly. ### Speech-to-text technology Incoming messages are transcribed in real time, enabling faster decision-making and documentation. ### Custom callflows and scalability Built using botario’s low-code platform, QL-IT’s team can easily adapt or expand workflows as business needs evolve. ## The Impact: smarter communication, happier teams, better service. This is more than just a technical upgrade — it’s a strategic shift in how QL-IT engages with its customers. ![](/images/costumer-story_oET1G.webp) ![](/web-assets/f/290788/1301x1694/ba0f565435/costumer-story.jpg) Faster responses, smarter call handling. AI-powered routing reduces response times and improves accuracy, helping QL-IT resolve queries quicker and direct calls to the right agents instantly. ![](/images/costumer-story2_Oh93w.webp) Greater efficiency across the team. With fewer interruptions and smarter task distribution, the team works more efficiently and can support more customers without added strain. ![](/images/costumer-story4_ZjhaO6.webp) A smoother experience for every customer. Customers enjoy quicker, more professional interactions without waiting in queues or being misrouted—leading to higher satisfaction. ![](/images/costumer-story3_ZusY6q.webp) Future-ready service and stronger operations. AI and automation make QL-IT’s internal processes more scalable and resilient—ready to adapt in a competitive, tech-driven market. ## Partnering with NFON & botario: future-ready, secure, integrated. What sets this solution apart is not just the technology — it’s the strength of the platform and the partners behind it. ### AI + Telephony in One Platform NFON and botario bring together deep telephony expertise and cutting-edge AI capabilities in one integrated stack. ### German Hosting, GDPR Compliance All services are hosted in Germany, ensuring full data protection and privacy compliance — a critical factor in today’s landscape. ### Low-Code Customization botario’s drag-and-drop interface empowers partners like QL-IT to build, iterate, and expand without heavy developer dependencies. ### Expert Support & Partnership NFON provides strategic implementation support and training, ensuring partners can focus on value, not just configuration. ### **Looking ahead: scaling smarter communication.** As AI capabilities evolve, early adopters like QL-IT gain a competitive edge by delivering faster, smarter, and more efficient customer service. As QL-IT continues to grow, their communication infrastructure is now ready to grow with them — driven by automation, powered by AI, and built on a trusted cloud platform. This success story is a great example of how NFON and botario are helping businesses unlock new levels of efficiency, responsiveness, and customer satisfaction. **Ready to transform your operations with AI?** Explore the power of NFON and botario’s AI-powered solutions today. Learn how AI bots can revolutionize your communications, streamline workflows, and drive efficiency. 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