Duty to inform


We at NFON AG take data protection very seriously. In order to protect your personal data, which may be collected when you visit our website or which you transfer to us, our procedures are in accordance with the applicable legal data protection provisions.

NFON AG
Machtlfinger Str. 7
81379 München,
is responsible for operating this website

It is the duty of NFON AG to appoint a Data Protection Officer and we have complied with this requirement. You may contact our Data Protection Officer:


Julius Bloch
NFON AG
Machtlfinger Str. 7
81379 München
datenschutz@nfon.com

We process your personal data solely for the purposes of technical provision of this site, for purposes of analysis of user behaviour or to connect to social media. Any other type of processing whatsoever shall be advertised to you prior to processing and we will have to obtain your consent to it.

The processing therefore relies on the following legal principles: Article 6 (1) points (a), (b) and (f) GDPR.

For this purpose we transfer your processed data to the following recipients:

CategoryPurposeTransfer to a third country
digital agencyoperator of the websiteno
supplier of analysis toolsusage analysisyes, USA
advertising agencydevelopment, design and marketingno
CRM ToolMarketingno
social mediaMarketingyes, USA

If your personal data are transferred to recipients other than those specified, you will be notified thereof and we have to obtain your consent. When data are transferred to a third country, in which accordingly, the level of data protection is less stringent, the processing of data pursuant to national laws cannot be ensured.
The principles of data protection are definitive for NFON AG. For this reason the storage periods are determined according to their necessity and are implemented accordingly.
As a data subject, whose personal data are processed, you have at all times the following rights:

  • right to access
  • right to rectification
  • right to erasure
  • right to restriction of data processing
  • right to data portability
  • right to object, in particular in the case of processing pursuant to Article 6 (1) points (a) and (f) GDPR.
  • right to lodge a complaint with a supervisory authority

If you wish to exercise these rights, please write informally to the contact address provided. If you wish to make use of your right to object, the processing of your data up to the time of your objection remains unaffected.
Further information on the processing of your data is available in the Privacy Statement (link).


Consent – Tracking


With the confirmation you are giving your consent that NFON AG may transfer and process your data for the purposes of analysis by a variety of service providers and by installing cookies. Analysis purposes include both the evaluation of visits to the website, https://www.nfon.com and also the transfer of the data to third party suppliers, such as Xing, Facebook and YouTube, by means of integrating plug-ins. For these purposes the data are transferred to third countries and insofar as this is possible, they are transferred only in anonymised form. When data are transferred to a third country, in which accordingly, the level of data protection is less stringent, the processing of data pursuant to national laws cannot be ensured. You have the right at any time to withdraw this consent; however data processed up until the date of the withdrawal remain unaffected.

FCS makes first awards of its Mark of Excellence for Regulatory Compliance to HighNet and NFON

In a double first, the FCS has awarded its new Mark of Excellence for Regulatory Compliance to HighNet and NFON.

Both HighNet and NFON have been subject to a rigorous audit of their key processes and paperwork and have demonstrated compliance with the relevant telecoms regulation, including the General Conditions of Entitlement.

The FCS Mark of Excellence is a member driven accreditation that helps holders distinguish themselves from the multitude of communications providers. Companies who have undertaken Regulatory Compliance training with Train to Win.tv can opt to have a review of their compliance with industry regulation and, should they wish, proceed to attaining the award.

Attaining the Standard demonstrates to the marketplace a Provider’s compliance not only in their key documentation but with all relevant industry rules and regulations. The Mark is only awarded by the FCS once all documentation has been independently audited to show that full compliance has been achieved.

Itret Latif, interim CEO, FCS said “We are delighted that our members take their compliance responsibilities so seriously and wish to work to attain this Standard that sets them out as serious, quality providers. Special congratulations to HighNet and NFON and we look forward to more members coming forward to work with our supplier, Train to Win, and attain these high levels of compliance.”

Julie Mills, Director Train to Win, said “Congratulations to both NFON and HighNet! This marks the first CP’s in the Telecoms Industry to be recognised for being compliant with relevant regulation and demonstrate their commitment to both their customers and fellow players in the market, setting the standard for others to aspire to. Both organisations have gone through a rigorous audit and have addressed grey areas to gain the FCS Mark of Excellence.”

Myles Leach, MD, NFON UK commented: “We pride ourselves on being an industry first-mover so we are very proud to be one of the first telecoms companies to be awarded the FCS Mark of Excellence. The process was very valuable as we were able to thoroughly check that all areas of the business comply with the current industry regulations. The accolade gives our customers and partners the necessary assurance and proof that our processes and procedures are the most stringent in the market.”


For more information about attaining the Mark of Excellence go to www.fcs.org.uk/excellence or contact the FCS on 020 7186 5432

About NFON AG
Headquartered in Munich, NFON AG is the only pan-European cloud PBX provider – counting more than 15,000 companies across 13 European countries as customers. NFON, the cloud telephone system, offers over 150 functions as well as a seamless integration of premium solutions. With our intuitive communications solutions, we enable European companies to improve their work a little, every single day. NFON is the new freedom of business communication. www.nfon.com


Media contact:
Claire Jones
Jones Consulting (UK) Ltd
+44 (0) 7826 528900
claire.jones@jonesconsulting.co.uk