Release Notes

Release Notes April 9, 2021

Cloudya Web App

Current version:

  • 1.3.0-1

Improvements:

  • Updated translations

Bug fixes:

  • Fixed a bug leading to a login fail when logging into the app with email addresses comprising top-level domains with more than 4 characters, such as .shopping, .museum, .berlin or usernames containing an apostrophe, e.g. Marc.O'Reilly; login is possible with all email addresses

Release Notes March 30, 2021

Cloudya Web App

Current version:

  • 1.3.0

New features:

  • Added a "Raise hand" feature in conferences: participants can raise a hand to express their wish to speak
  •  Improved handling of national emergency numbers

Improvements:

  • Improved conference experience
  • Visually improved the navigation: reduced line spacing when a single menu entry stretched over multiple lines
  • Added support for a call on hold for video so that participants on hold would not see a new video call
  • Improved the overall stability of Plantronics headset support
  • Improved call control support for Jabra headsets (requires special browser plugins)
  • Improved the speed of the user login dialogue for usernames with more than 30 characters (the input took too long in the past)
  • Made switching between connected cameras during a video call more reliable
  • Users are informed when there is no camera device available
  • The dialog for adding new function keys now better indicates what kind of input is expected from the user
  • Added an echo test feature (*85) for video calls

Bug fixes:

  • Fixed a bug in tenant management causing an endless loading spinner when reloading the user data; reloading no longer has such an effect
  • Fixed the following bug: if Google translate browser plugins were installed in the browser, there was an attempt to translate the Web App; there is no more attempt to translate the Cloudya Web App
  • Fixed a bug in the "Add queue" dialogue so that it is now possible to search for a specific queue again
  • Fixed a bug causing the user to enter a pin when joining a subscribed conference from the call history; it is no longer needed to enter a pin when joining a subscribed conference from the call history
  • Fixed a bug causing a ringback tone to be played by the ringtone device when making an outbound call;  the ringback tone for outgoing calls is played via the configured device
  • Fixed a bug with Sennheiser Headsets preventing them to close a call modal dialogue after a previous call of the echo extension via the device settings dialog; the call modal can now be closed as expected
  • Fixed a bug causing "Activate video" not to  reliably turn on video when in screen sharing mode and fullscreen mode; switching between screen sharing and camera or switching between different cameras is now reliably working
  • Resolved a bug causing phone numbers to be incorrectly displayed with a leading %23; these numbers are displayed with a leading
    #-sign
  • Fixed a bug causing the Captcha form to disappear after a page reload; the Captcha form remains visible as expected
  • Fixed a bug causing the search bar not to be refreshed when clicking on the pen icon and then switching between sections (e.g. "delete all" was shown in settings)
  • Fixed a bug causing the Web App not to load with the Safari web browser; login is possible,  though Safari is not recommended
  • Fixed a bug with drag and drop for BLF keys; drag and drop works for BLF keys and search results as expected
  • Fixed a bug causing the users to be redirected to a blank page when manually entering a non-existing path in the Web App; the users are redirected to the telephone view in /main/telephone
  • Resolved a bug in tenant management causing a loading spinner to be still shown after search results were displayed
  • Fixed a bug in the call history; "Add contact" also autofills the phone number when envoked by the context menu of the (i)nfo button
  • Fixed a bug in tenant management where an "All" button appeared when searching for users; this button is no longer displayed
  • Fixed an bug causing a save button to be disabled even if a new valid modified email is entered; the save button is visible and changing the user email works as expected

Release Notes March 16, 2021

NCTI Pro

Current version:

  • 7.1.40

Clients:

  • NCTI Pro Windows 7.1.4.3972
  • NCTI Pro Mac 7.1.40
  • NCTI Pro Android: 7.1.40
  • NCTI Pro iOS: 7.1.40

New features:

  • For outgoing softphone calls, the error tolerance for receiving the SIP P-Asserted-Identity (PAI) has been increased if the network operator oversupplies or undersupplies a leading 0 in the destination party's PAI. If special formatting rules have been created in the past at the softphone line location because of such problems, they should be rechecked for correctness.
  • Projects now also work with the softphone. The behavior has been adapted to a TAPI connection. This means that it is now possible to dial with different exchange codes via the "Prepare call" function if this is configured in the location.

Bug fixes and improvements:

  • Several bugfixes and improvements

Release Notes March 12, 2021

Cloudya Mobile App (Android)

Current Version:

  • 1.9

Improvements:

  • In order to prevent making unintentional calls, added a submenu with the function "Start call" which opens in the search, favourites and call history
  • Made the buttons in the bottom navigation larger and moved the spacing a bit from the edge to the center; this allows for easy handling of the elements
  • In the Favorites, added new and more understandable icons for the entries
  • Made it possible to delete one, a selection and all entries from the call history

Bug fixes:

  • Fixed a bug occasionally causing the app to crash after loggin in
  • Fixed a bug causing the search to freeze, which mostly happened on Samsung devices with Android 10
  • Fixed a bug causing a wrong conference name to be displayed when already in a conference and joining another conference
  • Improved the check whether a VoIP connection exists; the message "Losing SIP Connection" will now appear a lot less often

Release Notes March 3, 2021

Cloudya Mobile App (iOS)

Current version:

  • 1.5

Improvements:

  • Improved the display of incoming calls

Release Notes February 24, 2021

NCTI Pro

Current version:

Clients:

  • NCTI Pro Windows: 7.1.3.3924
  • NCTI Pro Android: 7.1.31
  • NCTI Pro iOS: 7.1.20

Add-ons:

  • Metadirectory: 5.0.10.10936
  • NFON ECSTA for SIP Phones: 6.0.2.710

New features:

  • NCTI Pro Windows: 7.1.3.3924: The logging of the media server can now be set via the UCServer administration in the item "Events". This function should only be used for error analysis; otherwise, the system load may be increased with detailed logging.

Bug fixes and improvements:

  • Several bugfixes and improvements

Release Notes February 19, 2021

Administration Portal

Current version:

  • 1.12.8.0

Bug fixes:

  • Fixed a bug causing the creation of duplicate services; duplicates are no longer possible
  • Fixed the concurrent line input validation

Release Notes February 8, 2021

Cloudya Mobile App (Android)

Current Version:

  • 1.8

New features:

  • Added a support page with helpful information
  • Enabled a subscription to a conference from the search or the favourites (conferences)

Improvements:

  • In the search, gave the filter categories clearer names; futhermore, they are now displayed at a first glance
  • Improved the handling and design of the call forwarding page
  • Redesigned the bottom bar to match the current Android design
  • Optimised the position of the snack bar
  • Speeded up the search by reducing the number of search requests

Bug fixes:

  • Fixed a bug causing a registered phone number ro be displayed wrong if it were taken from an older session; registered phone numbers are displayed correctly
  • Fixed a bug causing the text in the navigation bar to be displayed in bold; the text is displayed as expected
  • Fixed a bug causing the bottom app bar to disappear and remain hidden when switching tabs; the bottom bar remains visible
  • Fixed a bug causing the loading of the search list to take a long time

Release Notes February 3, 2021

Cloudya Web App

Current version:

  • 1.2.4-3

Bug fixes:

  • Fixed a rare issue causing the icons in the menu not to be displayed correctly

Release Notes January 29, 2021

Cloudya Web App

Current Version:

  • 1.2.4-2

Bug fixes:

  • Fixed a bug causing Clicktodial (C2D) not to work without an audio input device
  • Fixed a bug causing the outbound ringback tone to be played via the ringtone device; the ringback tone in outgoing calls is played via the configured speaker device

Release Notes January 29, 2021

Administration Portal

Current version:

  • 1.12.6.0

Implements:

  • Allows deleting unregistered Yealink devices

Improvements:

  • Various internal improvements

Bug fixes:

  • Various internal bug fixes

Release Notes January 29, 2012

Cloudya Mobile App (iOS)

Current version:

  • 1.4.2

Bug fixes:

  • Fixed a bug causing the ringtone to continue playing after answering a call; the ringtone stops as soon as the call is answered

  • Fixed a bug causing Call Forwarding to display wrong user interface elements for "busy"; after switching to "busy" in forwarding profiles, the background is displayed correctly

Release Notes January 27, 2021

Cloudya Web App

Current Version:

  • 1.2.4-1

Bug fixes:

  • Fixed a bug causing a user to get unmuted when opening the device settings dialogue during a muted call

Release Notes January 26, 2021

NCTI Pro

Current version:

Clients:

  • NCTI Pro Windows: 7.1.1.3548
  • NCTI Pro MAC: 7.1.20
  • NCTI Pro Android: 7.1.12
  • NCTI Pro iOS: 7.1.10

Add-ons:

  • Metadirectory: 5.0.9.10851
  • NFON ECSTA for SIP Phones: 6.0.1.689

Changes:

  • Major Release: V7
  • User interface improvements
  • Easy content sharing
  • Simplified adaptation for business process integration
  • Administrative configuration
  • Large softphone environments

Release Notes January 25, 2021

Cloudya Mobile App (Android)

Current Version:

  • 1.7.1

Bug fixes:

  • Fixes a crash when registering a mobile number on Android 11

Release Notes January 22, 2021

Cloudya Web App

Current Version:

  • 1.2.4

NEW:

  • The settings dialog for devices settings has been completely redesigned and includes now a preview for video as well as volume controls for the selected audio device. 

Changes:

  • A newly designed device setting dialogue has replaced the device settings menu
  • When in a conference, participants receive a better visual image when they are muted by the moderator (microphone off, red background)
  • "Call via custom number" has been removed from the context menu
  • Fixed a bug making "New, Edit and Delete" buttons invisible in case of long function key descriptions; the buttons are visible
  • Fixed a bug causing missed calls to appear in blue in the detail view of a missed call history; missed calls are shown in red
  • Fixed a bug causing "Edit profile" header to be displayed instead of "Create profile" in the Callforwarding setting page; "Create profile" is shown as expected
  • Fixed a bug leading to the mute/unmute function errors with Plantronics headsets; mute and unmute works as expected
  • Fixed a bug on the login page with Downloads; the link is a direct link to the NFON Downloads page
  • Fixed a bug causing a ringback tone to play in addition to a media stream played to the user; a ringback tone is played if there is no early media played already
  • Fixed a bug showing titles over some buttons when hovering over them; the titles have been removed and only the icons are displayed
  • Fixed a bug causing the object to drag and drop to become invisible; the drag-and-drop object is visible
  • Fixed a bug with missing translations for the system configuration access button; the translations are available
  • Fixed a bug causing a disruption in a subscrubed conference room control when a participant starts a dynamic conference; a subscribed conference control works as expected
  • Fixed a bug not letting call forwarding profiles to be saved; call forwarding profiles can be saved
  • Fixed a bug showing an unnecessary text in a browser title under Settings; the correct title is shown
  • Fixed a bug making calls with a double click impossible; it is possible to make calls with a double click

Release Notes January 22, 2021

Cloudya Mobile App (Android)

Current Version:

  • 1.7

New features:

  • Possibility to create a Cloudya app widget on the Android home screen which allows you to call your favourites and conferences without prior opening of the app

Bug fixes:

  • Fixed a bug causing an unstable app operation after having closed the details page in conferences; the app operates in a stable way
  • Fixed a bug causing the app to crash when using Call with and starting a call from Favourites; the app works as expected when using the Call with function when a number is dialled from the Favourites list
  • Fixed a bug causing the absence of conference options when starting a dynamic conference when in an external call; it is possible to start a dynamic conference when calling to an external number
  • Fixed a bug causing a malfunction of BLF signalisation; the BLF signalisation has been optimised
  • Fixed a bug causing the a pickup group title to be displayed incompletely; the width of the pickup group dialogues has been optimised to better fit the width of the text therein
  • Fixed a bug in Details causing the searchbar to disappear when closing the detail page of the entry and therefore making the search impossible; the searchbar is available as expected
  • Fixed a bug causing the head up notification for missed calls not to display the latest missed call; the latest missed call is displayed in the notification as expected
  • Fixed a bug which made making calls impossible after activating and deactivating the flight mode; VoIP calls are possible shortly after the flight mode has been deactivated and the Internet connection has been re-established

Improvements:

  • Wording in the search has been improved
  • The settings menu has been redesigned; the menu items have been regrouped and thematically structured as well as adjusted according to improved user experience specifications
  • Enabled opening a submenu in the settings when tapping on the entire menu item
  • Improved the behaviour and view of the app when there is no internet or the internet connection is lost (offline mode)
  • A mobile number is correctly displayed in the settings menu if the number has been registered
  • The Favourites list is only updated when necessary
  • The phone ID is displayed in the personal settings; this will be helpful when contacting the support 

Release Notes January 7, 2021

Cloudya Mobile App (iOS)

Current version:

  • 1.4

Bug fixes:

  • Fixed a bug causing incoming calls to remain in the state "connecting" when answered; incoming calls no longer get stuck in this state

  • Fixed a bug causing calls to end immediately after answering in certain scenarios

  • Fixed a bug with attended transfer causing the first call to be simply hung up

  • The list of available voicemails will now load reliably

  • The button for „call pickup“ is now visible even with very long favorite names

  • The title in the "Pickup groups" dialog is now translated into all available languages

Release Notes December 23, 2020

Cloudya Web App

Current version:

  • 1.12.3.-1

Bug fixes:

  • Fixed a bug for users of Platronics headsets which caused the green call bar to keep counting minutes aftetr the call has been terminated; the green bar is not displayed after the call has been ended

Release Notes December 16, 2020

Administration Portal

Current version:

  • 1.12.3.0

Improvements:

  • Fax documents are now correctly deleted when the checkbox “delete after sent” is checked on new efax extensions. Please note: With this update, the default value for the setting “delete after sent” is set to “off” for all existing efax extensions

  • IP Whitelisting has been moved to a separate page; you can now find it under Administration > IP Whitelisting; formerly it was located on the customer edit form

  • Various internal improvements

Cloudya App Update for iOS 14.3, as of December 12, 2020

As of Saturday, 12.12.2020, version 1.3.6 of the Cloudya app is available for download from the App Store. This version contains a critical update that is necessary for the use of the app under iOS 14.3 which will soon be released by Apple. Unless the Cloudya app has already been updated
automatically, this must be done manually via the App Store on the iPhone.

Why an update is critical
As communicated on Friday, Dec. 11, the previous versions of the Cloudya app are not compatible
with the latest iOS 14.3. The old version is non-functional and freezes completely, making phone calls impossible and also blocking the device and calling functionality of the device holistically until Cloudya is stopped. Our developers have developed a hotfix in a very short time, which was already uploaded to the app store on 11.12. and is now available after passing Apple's approval processes. The functionality under iOS 14.3 is thus fully given as under the previous versions of iOS.

Yours sincerely,
NFON AG

Jan-Peter Koopmann
CTO

Cloudya App Compatibility with iOS 14.3, as of December 11, 2020

With the availability of the second release candidate of iOS 14.3 this week, our Quality Assurance
(QA) team has determined that this version is not compatible with the current Cloudya app.

The app is not functional on iOS 14.3 and freezes completely, making phone calls impossible. The
bug can be reproduced and can also cause the device and its calling functionality to be blocked
entirely until Cloudya is stopped. Recent changes in 14.3 have led to this bug, so our development
teams have only been able to work on an updated hotfix since yesterday.

At this time, we, therefore, strongly advise against installing iOS 14.3 which is expected to be available
from Monday, December 14, on devices that have or are using Cloudya.

Our development team is already in the process of creating a hotfix which is expected to be uploaded
to the App Store in a very timely manner. Depending on Apple's release processes, this will be
available as early as the release or a short time later. We will inform you separately as soon as the
new version is available for download.

Yours sincerely,
NFON AG

Jan-Peter Koopmann
CTO

Release Notes December 7, 2020

NCTI Standard for Windows

Current version:

  • 1.2.0.238

New features:

  • Searching for the calling number in Outlook considers additional phone number fields that had not been searched before

  • Added support of Yealink T5 phones with firmware version 85

  • Added support of Yealink T4 phones with firmware version 85

Improvements:

  • Updated the help links

  • Activation/deactivation of web phone books is now done per user and no longer globally for all users on the computer

  • Improved the error message about failed login attempts due to input of wrong credentials

  • The screen popup no longer attempts to display the address of callers found via the web search

  • Removed support of Yealink firmware v82

  • Users of a 64 bit version will update to the new 32 bit version

Bug fixes:

  • Fixed a bug that could have prevented the dialing of URLs from web sites

  • Fixed a bug that prevented the correct number from being dialed in Italy

  • Fixed a bug that caused the screen popup not to react for five seconds after opening when the web search was activated

  • Fixed a bug that could prevent the app from properly terminating when it was quit in certain cases

 

NCTI Standard for Mac

Current version:

  • 5.0.0

macOS support:

  • Added support for macOS Big Sur (11.0)

  • The macOS releases Lion (10.7), Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10) and El Capitan (10.11) are no longer supported (NCTI standard 4.4.5 is the last release to support those macOS releases). 

New features:

  • Added support for the UI dark mode

Improvements:

  • The help menu will no longer feature a Spotlight help search item since the app uses a web based help instead of the macOS help system

  • Renamed the addresses preferences to contact preferences

  • Minor GUI changes in the dial window to better support macOS Big Sur

  • The dial window GUI was changed so that the redial list now expands downwards, not upwards

Bug fixes:

  •  

    Fixed a potential glitch in the software update preferences GUI where the GUI elements where stretched/condensed for a moment while the system profile details were expanded/collapsed

Release Notes December 4, 2020

Administration Portal

Current version:

  • 1.12.2.0

Improvements:

  • Determined reason for slow extension saves and improve saves

  • Various internal improvements

Release Notes December 2, 2020

Cloudya Web App

Current Version:

  • 1.2.3

Bug fixes:

  • Fixed a bug causing an inconsistent display of the function keys and their translations; the function keys are displayed consistently and in the selected language
  • Fixed a bug that caused participants to be added multiple times to the same conference; the same participant is only added once
  • Fixed a bug displaying two checkboxes instead of one when deleting contacts; one checkbox is shown as expected
  • Fixed a bug causing the dialpad toggle button to overlap the conference participants' list; the dialpad toggle button is separated and no longer overlaps the participants' list
  • Fixed a bug making two incoming calls possible at the same time; when receiving a second incoming call while the first one has not been answered yet, the first call remains in the foreground, it is no longer possible for the user to accept the second call by accident
  • Fixed a bug that hindered viewing voice message details
  • Fixed a bug causing entries to be doubled in the audio settings when the headset was on and the settings were open
  • Fixed a bug in which call forwarding settings misleadingly suggested that the "busy" option was overruled
  • Fixed a bug displaying a voice message button if a user received an incoming queue call; the voice message button has been removed for the case when the user receives a queue call
  • Fixed a bug causing a browser bookmark to cause a white page; the white page is no longer shown

Improvements;

  • All phone numbers in the call history view are dispayed in the same format
  • The fax preview also renders user-defined variables for a fax cover sheet
  • In the call forward settings, the toggle button for activation remains visible and operatible, even for destinations entries with more than 42 digits
  • It is no longer possible to add a second call forward rule with the same source
  • Users will receive an error message if a camera cannot be activated
  • Changed the title of the add function key dialogue such that it reflects better what happens

Release Notes November 26, 2011

Administration Portal

Current version:

  • 1.12.1.0

New features:

  • Introduced a new database field

Bug fixes:

  • Fixed a bug causing an error when adding a new router and specifying the IP address/hostname if the IP/hostname already exist;
  • Fixed a bug not allowing to add a new Gigaset device

Improvements:

  • Improved the speen when saving extensions

Release Notes November 19, 2020

Administration Portal

Current version:

  • 1.11.9.0

New features:

  • When creating multi-port devices, it is possible to create all ports by one click (checkbox)

Bug fixes:

  • Fixed a bug not showing the imprint in the footer when klicked on; the hyperlink to the imprint works as expected
  • Fixed a bug in uaCSTA settings if an invalid port is entered; it is only possible to add valid ports now
  • Fixed a bug only allowing the country drop-down list to be sorted by number; it is possible to sort the country list by name
  • Fixed a bug causing an error when new Polycom devices were added; it is possible to add new Polycom devices
  • Fixed a bug causing an error when new Fanvil devices were added; it is possible to add new Fanvil devices
  • Fixed a bug causing the redirect to login not to work; the redirect to login works as expected

Release Notes November 19, 2020

Cloudya Mobile App (Android)

Current Version:

  • 1.5

Changes:
NEW: The app will now prefer the cellular network of the smartphone over VoIP when an emergency number is dialed. In case the dialed emergency number is also an extension, the user can manually choose to dial the extension instead of the emergency call. Emergency numbers are determined based on the country of the cellular network. While abroad, the app will suggest a matching national emergency number when the emergency number dialed by the user is not reachable in the country he is in.

  • New With a long-press on the phone number in the call-history detail-view, this number can be copied to the clipboard.
  • New The settings now show all inbound numbers that belong to the Cloudya account of the user.
  • Design and wording fixes in regular call, dynamic conference and conference room.
  • The voicemail submenu can be opened by tapping on any part of the entry.
  • It is possible to mute the ringtone of an incoming call.
  • If a call fails, the correct reason is now displayed in the header: "Call failed", "Temporarily unavailable" and "Busy"
  • With long participant names of a conference, the mute button is no longer overlaid
  • If the user inserts an external phone number in the call forwarding setting, this number will be taken over correctly.
  • The text in the mail-body of the voicemail forwarding contains the correct names.
  • The app can be reactivated at any time by putting it in the voicemail area in the background.
  • The animation of who is speaking at the conference has been improved.

Cloudya Mobile App (iOS)

Current Version:

  • 1.3

Changes:
NEW: The app will now prefer the cellular network of the smartphone over VoIP when an emergency number is dialed. In case the dialed emergency number is also an extension, the user can manually choose to dial the extension instead of the emergency call.

  • Speed up number to name resolution on an incoming call.
  • Deletion of multiple voicemails at once has been enabled.

Release Notes November 13, 2020

Important note: We strongly recommend updating to the latest NCTI Pro version (6.4.11.3356).

NCTI Pro for Windows

Current version:

  • 6.4.11.3356

Bug fixes:

  • Fixed a bug allowing to remotely execute commands (e.g. JavaScriot, ActiveX) in the Windows client in the underlying Microsoft Internet Explorer, via the contact portal or the Multimedia Business Card or Federation, using chat messages, enabling a potential attacker to transfer any (malicious) software to the system and execute them

Release Notes November 06, 2020

Administration Portal

Current version:

  • 1.11.8.0

Bug fixes:

  • Fixed a bug handling devices in multi-select-activate. NCTI Pro device must not be activated by multi-select-activate without NCTI_LICENSE.

Improvements:

  • Allow delete of unregistered *aastra* devices.

Release Notes November 03, 2020

Cloudya Web App

Current Version:

  • 1.2.2

Changes:

  • Double clicking on a call item immediately initiates a call
  • Functions keys may now comprise multiple star-codes, for instance for setting a fix call forward to your Voicemail
  • Users get informed that function keys have been saved and made aware of synchronization delays affecting Desktop Phones
  • The selected audio device, for instance a headset, is now also honored for Early Media audio notifications. Previously such audio messages always played via the standard speaker.
  • Changed function keys are now synchronized more reliably for users that also use the Desktop App client
  • Text on queue settings page is now aligned to the center
  • Additional padding space for the label "Incoming calls" in the call view

Release Notes October 31, 2020

Administration Portal

Current version:

  • 1.11.7.0

Bug fixes:

  • Fixed a bug causing DDIs to be listed twice for inbound numbers; DDIs are only listed once
  • SOAP: Fixed a bug causing deleteTRUNK to delete the associated lync/msteams devices

Improvements:

  • More information fields have been added to the mobile app section

 

Administration Portal

Current version:

  • 1.11.6.1

Bug fixes:

  • Fixed a bug leading to an error message when editing IPEI/IPUI handsets

Release Notes October 27, 2020

Cloudya Mobile App iOS

Current version:

iOS 1.2

Improvements:

  • Improvement in the layout of the contact details

Bug fixes:

  • The DND button remains visible even with long phone names
  • Dynamic conferences can be set up as usual
  • The position of the dialpad remains stable when DTMF signals are entered

Release Notes October 9, 2020

NCTI Premium

Current version:

  • 3.1.1

Server 3.1.1:

Bug fixes:

  • Fixed bug in which if directory download failed, all UC users were disabled
  • Fixed a bug causing an incorrect display of the calls table in Activities; the calls table in Activities correctly fits the width of the page
  • Fixed a bug causing an incorrect saving of the trunk length field; the trunk length field is saved correctly
  • Fixed the message archiving issue
  • Legacy chat messages are now blocked
  • Fixed an issue with newtownsoft dependency with Azure components
  • Windows 10 major upgrade (Oct 2018 Windows update 1803) no longer causes UCServer to stop working

Improvements:

  • Complete Transfer and Conference options are now supported in the Demonstration PBXValidation is carried out on "City" when registering a Serial Number
  • View Others' Appointments Security Policy has been removed as the feature has not been frequently used
  • After a Major Windows updates, if the Server Database has been moved, Server will try to recover by looking for backup in C:\windows.old\windows\system32\config\systemprofile
  • Licensing restriction for Sites has been improved
  • Updated Areas.lib to support Singapore dialling codes
  • uaCSTA username can be used for the name/number name for UC server
  • uaCSTA supports "Contact" values without angle brackets (<>)
  • Improve performance for sites with many extensions by increasing the number of threads allowed

Client 3.1.1:

New Features: 

  • New user interface
  • New Addin Library 3.0.1910.108
  • New Addin Library 3.0.1912.216

Bug fixes:

  • DATEV patched to fix bug preventing the ability to dial from DATEV
  • Custom dialer no longer generates a crash when detecting IE browser text box
  • Integration Icons have enough space to show correctly on Phone Window
  • SFCCA: Call event no longer shows contacts' Address State as Call State
  • Sorting/Grouping Features works correctly in Presence
  • Messaging shows in the Task Tray Menu correctly
  • Configuring Outlook integration links to the User Outlook Profile correctly
  • Started Deploying correct Outlook Model dll V5.16.0
  • CLI is shown correctly in the bottom panel of the Presence Window
  • Availability State names are consistent throughout software
  • The Phone window shows the correct time zone for the Contact
  • Focus is no longer taken from other applications when a new call notification arrives
  • Task Tray Menu Height is consistent across "Panes"
  • Advanced Dialling Rules no longer causes "unhandled exception" error
  • Fixed an issue causing the name to be truncated in Presence
  • Availability options are not shown if they have been disabled from Security Policy
  • DND/FWD options are not shown if they have been disabled from Security Policy
  • When actioned through Availability Events - Setting Fwd Busy now correctly shows Extension status as Available (no fwd)
  • User Selected Language Works Consistently
  • Disabled searching in the Address book and the Task tray if CRM does not have "Live" Capabilities, e.g. Zoho Phone Bridge
  • Fixed a trask tray text in search field when using the Dutch language
  • Images show on search results correctly
  • Issues caused by Windows Resolution and Docked Presence have been resolved
  • CRM Online Help Links Dynamically
  • Show Presence on answer working correctly
  • Hot Keys now work correctly, except in the Edge browser which is a current known limitation
  • When Security Policy Feature for "Presence" is disabled for a user, double clicking the taskbar menu icon will no longer display Presence
  • Fixed an error/crash generated by connect.exe when user logs out on Citrix environment
  • Busylight and Blynclight can work simultaneously
  • Making multiple calls or searching CRM contacts no longer impacts product performance
  • PC Client Code Signed correctly
  • Scaling CRM icons in the drop-down list has a consistent size
  • City name showing correctly as: 'S-Hertogenbosch
  • External LED Detected correctly
  • Fixed a .Net error when using search function of presence screen
  • CRM capabilities are shown correctly with respect to Activity Logging
  • WebEx Meeting is detected correctly
  • Umlauts are shown correctly in Presence
  • Fixed a bug causing advanced dialling rules to be deleted
  • German translations have been fixed
  • Fixed a bug causing check boxes overlap Spanish translation of Interface > Advanced option text
  • Creating a new contact from call history has correct number formatting

Improvements:

  • "Other" Integrations Available through "Unlock Codes"
  • Right-click is no longer required on Presence Window; it has been replaced with the hover
  • "Help" has been introduced into the Task tray
  • Descriptions have been added to the Task tray
  • New layout of the Task tray has been added
  • Extension icon has been replaced with initials on Presence
  • Improvements to Tray menu spacing based on sub text
  • Zoho Phonebridge Integration supports two-factor authentication
  • Improved Google Places Integration search when number is non-geo e.g. 0800
  • Character limitation on messaging has been extended to 2000 characters (per message)
  • Improved chat message sizing issues
  • Updated "Lync Call" status to be "Skype for Business Call"
  • Dutch translations have been updated
  • Improved presence consistency in display of colour and image when names match in presence
  • CLI matching on ACT 2010 integration has improved fidelity and will only find records based on exact matches
  • Recent calls translation of “yesterday” and “today”
  • Show "Notes" field from CRM as a column in the Address book search result
  • Updated Areas.lib to support Singapore dialling codes
  • Support has been added for Blynclight external devices
  • CTRL+Enter now creates a carriage return/new line to Chat messages
  • Outlook OWA integration supported
  • OutlookModel (Redemption) v5.19 update, Outlook 2016/2019 and Outlook Centennial (Windows Store) compatibility
  • Support has been added for Edge dialing handler
  • Added the Duration to the end of the text subject when writing CRM call activity
  • Translation applied to CRM Activity Logging
  • OutlookModel (Redemption) v5.19 update,  Outlook 2016/2019 and Outlook Centennial (Windows Store) compatibility
  • Addin Library: 3.0.1903.106
  • Improved behavior of optional configuration controls on CRM configuration form
  • Addin Library: 3.0.1903.329
  • Addin Library: 3.0.1904.125
  • Missing translationhas been added in Configuration > Call Events
  • Addin Library: 3.0.1907.105
  • SSL Certificate updated for Zoho Phonebridge integration
  • Removed the ''Hunt Group'' text from caller information
  • Updated New Zealand Area codes
  • Simplified copyright text on the version page
  • Help is displayed if IE is not installed
  • Cached-only CRMs always have their ''Cache'' option selected but disabled

CRM Library 3.1.1:

New Features:

  • ReallySimpleSystems: New addin
  • Simplicate: New addin
  • Yoobi: New CRM

Bug fixes:

  • ConnectWise-Rest: ConnectWise-Rest bug fix has been introduced
  • Exact-Online: the adress field bug has been fixed
  • NAV: the configuration layout bug has been fixed
  • Zoho CRM: fixed the local account server bug; fixed a failure to get record when fields are missing; caching records are skipped if an error occurs
  • Zoho PhoneBridge: integration on unload is no longer disabled (because it disables integration for all users)

Improvements: 

  • Autotask: Config Test button uses IntegrationCode and query if a user is an API User
  • ConnectWise-Rest: Lookup sites are related to Company
  • ExactOnlineRest: config labels have been changed to Client instead of App
  • Exchange: Catch and log caching exceptions. Return correct physical address instead of always getting Business
  • NetSuite: re-login and retry have been introduced if SESSION_TIMED_OUT is thrown
  • ReallySimpleSystems: Additonal files have been added
  • Saleforce: Keep OAuth browser is logged in if in SAML mode
  • Salesforce: include ActivityDate (aka Due Date) again, but this time converting assumed Universal start time into Local time
  • Salesforce: Supports SSO
  • Salesforce: setting ActivityDate field ha sbeen discontinued
  • Sugar: Use correct pop url everywhere
  • Sugar: Doesn't append forward-slash to url in config
  • Sugar: Ability to use the LDAP authentication without a key (sends password in cleartext) has been added
  • Sugar: "LDAP authentication" has been added (untested)
  • Workbooks: Send task date in universal sortable format
  • Workbooks: Improved error handling during search
  • Workbooks API: Log requests and exceptions have been optimised
  • Workbooks API: WebException response content on failure has been included
  • Zendesk: "due_at" phone activity field has been removed

Release Notes October 9, 2020

Important note: We strongly recommend upgrading the Cloudya Desktop App for Windows or Mac to the new 1.2.0 version.

Cloudya Desktop App

Current version:

  • 1.2.0

Improvements:

  • Introduced support for the Meet&Share feature
  • Updated the app infrastructure

Release Notes October 9, 2020

Administration Portal

Current version:

  • 1.11.5.0

Bug fixes:

  • Fixed a bug making selecting and deleting multiple bases and handsets impossible; selecting and deleting multiple bases and handsets works as expected
  • Various internal bug fixes

Improvements:

  • Enabled creating multiple ipei devices via a multiline textbox
  • Support PIN for admins has been added in the service portal header portlet

Release Notes October 8, 2020

Cloudya Mobile App Android

Current version:

  • Android 1.4

New features:

  • It is visually confirmed in the app when a participant ends the call

  • The conference admin has the ability to mute all participants

Improvements:

  • The user experience has been reshaped in the following areas of the app:
    – search,
    – incoming call,
    – outgoing call,
    – dynamic conference,
    – conference room call
  • In this version of the app, we have focused on texts and translations:
    – some labels have been rephrased,
    – missing translations have been added,
    – some icons and their alignment have been refined

Bug fixes:

  • Registration of the mobile phone number is only possible in an international format, starting with a "+" (e.g. +49891xxx)
  • The input cursor in the dialpad is always correctly positioned
  • During a connection setup, it is possible to initiate another call without terminating the first connection
  • It is possible to restore a deleted voicemail
  • An attended transfer is only possible with an active call

Release Notes October 2, 2020

Administration Portal

Current version:

  • 1.11.4.0

Bug fixes:

  • Fixed a bug making the change of the external ringtone impossible; it is possible to change both internal and external ringtones
  • Various internal bug fixes

Improvements:

  • Various internal improvements

Release Notes September 30, 2020

Administration Portal

Current version:

  • 1.11.3.0

Bug fixes:

  • Various internal bug fixes

Improvements:

  • A new GDPR pin field as well as a mobile number field have been introduced in the Administration portal for authorising incoming inquiries to our customer service
  • Various internal improvements

Release Notes September 25, 2020

Cloudya Web App

Current version:

  • 1.2.1

Bug fixes:

  • Fixed a bug causing a user to appear muted in a conference view whereas the user was active and has been muted in the previous call; the mute button shows the actual mute state of the user
  • Fixed a bug causing a custom click-to-dial number to be displayed hardly visible in the call modal screen; the custom click-to-dial number has a much better contrast
  • Fixed a bug causing conference participants (name and number) to be shown in blue in the conference view; the name and number of the conference participants are displayed in black
  • Fixed a bug causing an unwanted scrollbar to appear under the left sidebar if the user name is very long; the scrollbar is no longer displayed
  • Fixed a bug causing an unwanted horizontal scrollbar to appear at the bottom and, therefore, hide the logout button if the user name is very long; the scrollbar is no longer displayed and the logout button is clearly visible
  • Fixed a bug causing the call pull icon to be shown double in the background when making an outbound call; the single icon is shown
  • Fixed a bug causing the external numbers not to be shown for incoming calls on the right; the number is visible for incoming calls from an external and internal numbers
  • Fixed a bug causing the icons to be displayed in the incorrect colour and thus be invisible in a click-to-dial modal dialogue; the icons are displayed in the correct colour and are visible
  • Fixed a bug causing the hint for the password rules to appear at the top left-hand corner instead of next to the new password field when opening the change password dialogue; the hint is displayed next to the new password field
  • Fixed a bug not letting more than 25 results to be shown when searching for fax recipients, even after having scrolled to the end of the page; the user is shown more than 25 recipients, the next page with the results appears when scrolling to the end of the first page
  • Fixed a bug causing video and screensharing buttons to be visible in the conference view (the features being currently disabled for this mode) after a user has had a call with someone with these two features available; the buttons are no longer shown if the features are disabled
  • Fixed a bug in which even after screensharing has been cancelled by the user, the screen sharing button was displayed such as if screensharing were still active; the button is displayed correctly (screensharing has not been yet activated)
  • Fixed a bug causing the user to be muted in a current call if he has muted himself in the previous call; two-way audio is available for the current call
  • Fixed a bug not letting the user send faxes with custom coversheets; it is possible to successfully send faxes with and without coversheets

Improvements:

  • The "X" button is no longer displayed in the search field when the search field is empty
  • Visual improvements in the default phone view which make it more consistent
  • If the permission to use the microphone has not been granted, Windows users receive a warning message
  • If the app has no access to the camera or to the screen for sharing, users receive a warning message
  • Improved visual consistency of the notification bar

Release Notes September 23, 2020

Administration Portal

Current version:

  • 1.11.2.0

Bug fixes:

  • A user interface bug making it possible to leave an inbound trunk number edit line without confirmation while editing an extension has been fixed; it is now not possible to leave the edit line without confirmation
  • Various internal bug fixes

Improvements:

  • Various internal improvements

Release Notes September 4, 2020

Cloudya Mobile App Android

Current Version:

  • Android 1.3

New Feature:

  • Introduced a pickup call feature allowing the user to easier get an incoming call from another extension in the pickup group by simply clicking on the "pickup call" button; the green pickup call button appears next to the name/number when a function key extension receives a call

Improvements:

  • In the "Take over a session" dialog, overlong phone names have been shortened to show the date and time of the available sessions
  • Refinements in the layout of the navigation menu
  • Improved stability of dynamic conferences

Bugs:

  • The mute button is always functional on Huawei phones
  • All dial-in numbers of the call-through option have been fully enabled in the manual mode
  • The status of the microphone and loudspeaker button in an active call is updated correctly even if the screen changes
  • When changing the language, the page title is updated correctly
  • All texts on the call forwarding settings page are displayed in the selected language

 

Cloudya Mobile App iOS

Current version:

  • iOS 1.1

New features:

  • Introduced a pickup call feature allowing the user to easier get an incoming call from another extension in the pickup group by simply clicking on the "pickup call" button; the green pickup call button appears next to the name/number when a function key extension receives a call

Improvements:

  • When a call is made to voicemail, the name of the caller is displayed in the call list instead of "Voicemail"

Bug fixes:

  • Adding participants to a dynamic conference works properly again
  • Fixed a bug causing a call with a suppressed phone number where a random name from the local phone book is no longer displayed

Release Notes September 1, 2020

Cloudya Web App

Current Version

* 1.2

Cloudya Meet & Share

  • 1:1 video or shared screen from a remote party is displayed in the “phone” view
  • New button in the “phone” view to start own video in an ongoing call
  • New setting to select the camera device in the list of input/output devices
  • New button in the “phone” view to share screen in an ongoing call
  • Ability to toggle between embedded or fullscreen mode
  • Ability to preview own video/shared screen

For a more detailed description how to use Cloudya Meet & Share, please consult the manual at www.nfon.com/en/service/documentation/manuals/cloudya/web-app/cloudya-web-app-manual/b-using-the-app/2-telephone-how-to-make-calls

Release Notes August 27, 2020

Cloudya Web App

Current version:

  • 1.2

Bug fixes:

  • Fixed a bug causing a call failure if no microphone was connected to the computer
  • Fixed a bug causing an incorrect Busy Lamp Field (BLF) status display in the user detail view; the correct BLF status is shown regardless whether the contact state is unregistered, ringing, available or busy
  • Fixed a bug in the user portal where you could find already created users in the list of users to be imported; this is not displayed anymore

Improvements:

  • Changed the maximum ringing duration of a call from 60 to 120 seconds
  • Improved the visual alignment of the conference room title with the arrow icon and added space between the conference room name and the amount of participants
  • The button to add a call forwarding profile is now greyed out when the button is disabled
  • When users attempt to save a call forwarding profile that already exists, they would now receive error messages in their chosen language
  • The call forwarding settings are now also available under the URL https://start.cloudya.com/call-forwarding
  • The snack bar displays error messages for a longer time, making them more noticeable for users
  • Contact search is performed only when the search request of the user contains characters or numbers, but this does not happen when it is just an empty string.
  • The list of users in the user portal always shows their permissions (green tick); this information was previously unavailable

Release Notes August 20, 2020

Cloudya Mobile App Android

Current version:

  • Android 1.2

Improvements:

  • The user can copy telephone numbers from/to the clipboard to/from the dialpad
  • The version number of the app is displayed in the user menu
  • On incoming calls and in the call lists, the person name to a phone number is always resolved with priority against the phone book of the Android device
  • After a participant has been taken into a dynamic conference, all calls become unhold
  • A call is now signalled with vibration when the Cloudya App is in the background
  • Adjustment of the font size for username and password in the login screen
  • The scrollbar is only shown in the phone book display if necessary
  • A incidental double tap in favourites, call list entries and search results is prevented
  • If navigate to the home screen during an active call, the Cloudya App is actively placed in the background. The user can bring the app back to the foreground at any time via the task menu
  • It is not possible to log out of Cloudya without an internet connection, the user is now asked logging out when online

Bug fixes:

  • The date format of an incoming voicemail is now correctly formatted
  • In the receipt date of a missed call, a leading 0 is now displayed until the 9th calendar day
  • If no forwarding is set for a new extension, the forwarding option cannot be activated
  • The BLF icons of the participants in the detail view of a subscribed conference are updated correctly
  • All changes in call forwarding are now saved in complete form

Release Notes August 19, 2020

Administration Portal

Current version:

  • 1.11.1.0

Improvements:

  • A bulk operation flag for creating a base with assigned ports has been added
  • A validator to avoid problems with device names has been added
  • The DID destination selection (drop-extension,destination,emergency-destination)  has been improved

Bug fixes:

  • Various internal bug fixes

Release Notes August 12, 2020

Administration Portal

Current version:

  • 1.10.9.0

Bug fixes:

  • Fixed a bug making the activation of multiple NCTI Pro devices possible
  • Various updates and bug fixes

Release Notes August 7, 2020

Cloudya Web App

Current version:

  • 1.1.16.1

New Features:

  • Introduced a pickup call feature allowing the user to easier get an incoming call from another extension in the pickup group by simply clicking on the "pickup call" button; the green pickup call button appears next to the name/number when a function key extension receives a call
  • Introduced a pickup call feature allowing the user to get an incoming call from another extension in your pickup group by simply clicking on the global pickup call button which appears to the right of the search field when another extension in the pickup call group receives a call
  • A new 1.1.5 Desktop App release for Mac is available for download in the WebApp under Settings/Download

 

Cloudya Desktop App Mac

Current version:

  • 1.1.5

Bug fixes:

  • Fixed a bug causing the app not to request microphone permissions on an initial use of the Desktop App; after the user has logged in, the app requests the user to grant the microphone permission
  • Fixed a bug occasionally causing the Cloudya logo not to be shown in the app menu
  • Fixed a bug causing the button overlap in the conference view
  • Fixed a bug causing the app to reload by itself without the user initiating it

Release Notes August 6, 2020

NCTI Standard Mac

Current version:

  • 4.4.5

New Features:

  • Enabled NCTI standard to use AppleScript files for call handling that send Apple Events to 'System Events'. Before this change, calling such an AppleScript led to an error message. Now, the user will be asked to grant (or deny) permission.
  • Added support of Yealink T5 series phones with firmware version 85

Improvements:

  • Improved firmware detection to support Yealink T53, T53W, T54W, and T57W phones in scenarios where they previously were only supported in the first connection attempt
  • Updated the help link
  • Removed superfluous double slash from the beginning of phone numbers that are being dialed from Outlook via a click on the phone icon

Release Notes August 6, 2020

Administration Portal

Current version:

  • 1.10.8.0

Bug fixes:

  • Fixed a bug causing the incorrect drop down position and size
  • Fixed a bug causing several issues with customer emergency number lists; customer emergency number lists are limited in size and scrollable
  • Fixed various internal bug fixes

Improvements:

  • Updated and added translations for labels and tooltips

Release Notes July 29, 2020

Cloudya Web App

Current version:

  • 1.1.16

Bug fixes:

  • In the conference room view, a bug which caused the app to display the self-mute button has been fixed; mute all button is displayed
  • A bug causing the button overlap in a conference has been fixed
  • A bug causing the link to the App Store or Google Play Store to disappear if a user navigated in the Cloudya app in the landscape view has been fixed
  • In the conference view, a bug causing the colour overlap (light blue text with the green background) has been fixed; the blue text has been replaced with the white text; improved readability
  • A bug making adding/editing a call forwarding destination has been fixed; it is possible to add/edit call forwarding destinations
  • A bug causing the send fax button to be colourless has been fixed; the send fax button has the correct colour
  • A bug making it impossible to unmark a fax number as favourite once it has been marked as favourite has been fixed; it is possible to change the selection
  • A bug causing the download links in the App Store and Google Play Store not to be working has been fixed
  • A bug causing the Sennheiser websocket to remain open after the user has logged out from the app has been fixed; the websocket connection is closed after the user is logged out
  • A bug causing the app to reload by itself without the user initiating it has been fixed
  • A bug causing the drag area to be invisible and making it impossible to initite a call via Drag&Drop has been fixed
  • A bug causing two microphone icons to appear in the conference view has been fixed
  • In a dynamic conference, when starting a second call while the first call is already in progress, the button name has been changed from "add participant" to "start a new call"

Improvements:

  • In a dynamic conference, when starting a second call while the first call is already in progress, the button name has been changed from "add participant" to "start a new call"
  • Some translations have been optimised 

Release Notes July 24, 2020

Provisioning

Current version:

  • 2020-07-23

    Bug fixes:

    • Yealink: translation errors and typos in the Dutch language have been corrected
    • Yealink: in a call transfer, the callee's phone number is displayed in the local history after the call was ended
    • Polycom Soundstations: dialling from the local history is now possible
    • Polycom VVX: the auto dial timer is working after it has been set in the administration portal
    • Snom: it is possible to set VLAN settings for Firmware 10.1.x and higher
    • Gigaset N870/N670: it is possible to set distinctive ringtones for internal and external calls for Firmware 2.33 and higher

    Improvements:

    • Yealink: provisioning and service menu have been accelerated

    Release Notes July 15, 2020

    Administration Portal

    Current version:

    • 1.10.7.0

    Bug fixes:

    • Performance improvements when editing timecontrol service, ivr service, group service, skill service, queue service

    Improvements:

    • Updated and added translations in Polish and other languages

    Release Notes July 7, 2020

    Cloudya Mobile App Android

    Current version:

    • Android 1.1.1

    Bug fixes:

    • Various crashes which mainly occurred under Android 10 have been fixed

    Release Notes July 1, 2020

    Cloudya Web App

    Current version:

    • 1.1.15

    Bug fixes:

    • Ringtone on/off button will now properly switch the ringtone on and off
    • The button label to switch to system configuration is now shorter in several languages
    • The buttons to select/delete multiple contacts now have the proper color
    • The language selection on the login page now uses the proper hover effect
    • The call history detail view now shows a trashcan icon to delete the entry
    • Editing source based call forwarding rules can now be cancelled correctly
    • The view will no longer switch to the active profile when editing an inactive call forwarding profile
    • A loading indicator is now shown when saving a fax cover sheet
    • When changing the password, the password hint is now shown next to the password field

     

    Administration Portal

    Current version:

    • 1.10.6.0

    Bug fixes:

    • Performance improvements for target selection in time controlled services 

    Release Notes June 26, 2020

    Cloudya Mobile App iOS

    Current version:

    • iOS 1.0.7

    Bug fixes:

    • A bug causing a Cloudya user not to hear the other party during an active call when switching the internet connection between Wi-Fi and 4G has been fixed; the audio connection functions in both directions
    • A bug causing the ringtone to continue after the call has been taken has been fixed; the ringtone stops as soon as the call is taken

    Release Notes June 25, 2020

    Cloudya Mobile App Android

    Current version:

    • Android 1.1

    Bug fixes:

    • When the user changes the call forwarding profile in another Cloudya client, the call forwarding profile is correctly updated in the app
    • In call forwarding, if a syntactically correct phone number is entered, a message "should this phone number be saved" with an OK button is displayed; it is possible to add the number that is not in the phonebook
    • If changes are made to the call forwarding profile, they are only made to the default profile. If another call forwarding profile is activated, the system switches to the default profile when changes are made
    • Several bugs causing unexpected behavior in the call forwarding settings have been fixed, e.g. in optical signalling of activated call forwarding, adding telephone numbers
    • A bug causing history and call forwarding profiles not to load has been fixed
    • A bug causing a conference not to end for other participants after it has been ended by the moderator has been fixed; a conference app is ended for all participants when ended by the moderator
    • When a call is received from an unknown number, the phone number is displayed instead of the SIP number
    • A bug causing a vibration of the device during an active call when the user receives a second call has been fixed
    • A bug causing a ringtone during an ongoing VoIP call when receiving incoming GSM calls has been fixed; incoming GSM calls are signalled with a call waiting indicator (if activated), not with a ringtone
    • A bug causing a value to be displayed under categories in the settings (app notifications) on some Samsung smartphones has been fixed; "Cloudya" is displayed under categories
    • A bug causing the disappearance of the language selection when going back to the login page after having previously accessed the imprint or the terms and conditions has been fixed; the language selection is available
    • A bug causing a call to a queue, time control service or other service when calling back a caller via the call history has been fixed; the original caller is called from the call lists
    • The correct "Data Protection" label has been integrated for English, French and Dutch
    • For German language, the hint text for entering the username and password in the input field has been corrected
    • A bug causing a constant value to be displayed when no phone number has been selected in call forwarding has been fixed; the entry remains empty
    • A bug causing missed calls not to be displayed in the app has been fixed; missed calles are displayed both on the device and in the call history
    • A bug causing incoming call not to be displayed on the lockscreen of the device if the app is not running in the background has been fixed; the incoming call notification is displayed on the screen

    Improvements:

    • Search results in the phonebook are updating and displayed faster
    • It is possible to move the incoming call screen either by tapping or by swiping up/down
    • A warning message is displayed to the user if she/he tries to log in or reset the password without an existing Internet connection
    • The app requests missing but required permission after the start
    • Languages can be selected in the app even if the corresponding language pack has not been installed

    Release Notes June 18, 2020

    Administration Portal

    Current version:

    • 1.10.4.0

    Bug fixes:

    • A bug causing an incorrect skill login/logout tooltip has been fixed

    Release Notes June 12, 2020

    Cloudya Web App

    Current version:

    • 1.1.14

    Bug fixes:

    • In Firefox, the red microphone icon in the address bar disappears as expected when a call is ended
    • A bug that made creating a call conference impossible when quickly double-clicking on a conference object has been fixed
    • In call forwarding, when duplicating profiles, the appearance of the select profile dropdown list has been improved
    • A bug that caused the incoming call dialogue to stay active after the call was answered using a headset button has been fixed
    • When no audio device is available, the audio settings icon shows "No audio device found or missing permission"
    • A bug that made two simultaneous calls possible has been fixed
    • If the option "Allow external number" is not activated in the Administration Portal, the user reveices an error message "You are not allowed to use an external number as a destination" and the loading spinner disappears
    • In the system configuration, scrolling is possible when searching for users
    • In the system configuration, the list of licences is scrollable

    Release Notes May 28, 2020

    Cloudya Web App

    Current version:

    • 1.1.13

    Bug fixes:

    • A bug that caused a reload of all the png files when entering a new character in the searchbar has been fixed
    • A bug that caused the deletion of the first voicemail in the list has been fixed; it is possible to delete the selected voicemail
    • Better wording for call waiting indication has been implemented ("saving call waiting"/"call waiting has been saved successfully")
    • Snackbar is fully visible on top of the darker background
    • A bug that caused the call dialogue to stay active after the call has been cancelled has been fixed
    • If the callee is busy, the caller can request a call back
    • Participant list in a conference room view is scrollable
    • It is possible to send a fax independently of the fax number formatting (with spaces or without)
    • Missing translations for call forwarding, skills, queues and eFax have been added
    • Joining a conference room and transferring a PIN has been made more reliable
    • When making changes in a call forwarding profile, the app shows the selected profile
    • A bug that cause the duplication of the names in the conference participants list has been fixed
    • The "incoming call" dialogue has been optimised
    • If an already existing name for the call forwarding profile is entered, the user receives an error message
    • Missing translations have been added
    • Call forwarding profiles are sorted by number instead of the name (the older forwarding profiles are at the top, after the default profile)
    • When entering the system configuration, the confirmation dialogue has been removed
    • The add button in the migration wizard is no longer blank
    • Obsolete sorting options have been removed from the migration wizard
    • In migration wizard, a selection of either "app" or "admin" is no longer necessary to receive a Cloudya welcome mail with the activation link
    • A bug that caused a console error when accepting an incoming call has been fixed

    Improvements:

    • Faster page loading has been enabled
    • Search filter has been optimised

     

    Administration Portal

    Current version:

    • 1.10.3.0

    Bug fixes:

    • Member selection for group services has been made faster

    Improvements

    • Maximum use count for database connection instances for stability has been increased

    Release Notes May 26, 2020

    NCTI Standard Mac

    Current version:

    • 4.4.3

    Bug fixes:

    • A regression of release 4.4 that prevented LDAP search from working and caused the application to crash on recent macOS releases when LDAP search was activated has been fixed
    • A regression of release 4.4 in the Contacts plugins that caused the Contacts app to crash on macOS releases up to 10.13 has been released
    • A regression of release 4.4 that prevented the names and remote call states from being displayed in the Local Users window has been fixed
    • A regression of release 4.4 that prevented the app from being able to access the macOS contacts on macOS 10.15.1 has been fixed
    • A bug that could have caused the application to crash if specific debug values were set has been fixed

    Improvements:

    • The app has been adapted to tightened notarisation requirements from Apple
    • Support for firmware versions 10.1.42.14 and 10.1.49.11 of Snom phone models D385, D735, D765, and D785 has been added

    Release Notes May 20, 2020

    Administration Portal

    Current version:

    • 1.10.2.0

    Bug fixes:

    • It is also possible to save call forwarding to external numbers

    Improvements

    • Maximum use count for database connection instances for stability has been increased

    Release Notes May 15, 2020

    Cloudya Web App

    Current version:

    • Web App 1.1.12-9

    Bug fixes:

    • The app does not carry out an automatic screen reload for Mac OS X (the same applies to the desktop environment V1.1. and higher)

     

    Administration Portal

    Current version:

    • 1.10.0.0

    Improvement:

    • Preperational deployment for further security improvements

     

    Administration Portal

    Current version:

    • 1.10.1.0

    Bug fixes:

    • Rule sets are available when cancelling call forwarding for new profiles

    Release Notes May 13, 2020

    Nsoftphone

    Current version:

    • 11.9

    New features:

    • A TAPI server functionality
    • Further provisioning handler for the RegisterWizard
    • New Parameter-Whitelist container for XML Provisioning
    • New TCP connector
    • Enhanced XML provisioning
    • Register Wizard XML Provisioning
    • Initial & Hotdesking Provisioning
    • Greek language

    Bug fixes:

    • SIP SDP has been corrected
    • Memory leak due to high memory usage has been fixed
    • Errors in the external configuration handler have been fixed
    • Phone shows the correct number of the selected "9" TAPI device lines
    • An error in the backup repository handler interfering with the configuration file has been removed
    • An error in the outlook receiver has been fixed
    • An error during the phone setup (MS Unicode error) for Microsoft Windows B1909 has been fixed
    • Preferred-identity issues have been fixed (anonymous_with_double_brackets and further bracket issue)
    • A bug causing a crash when no network is available (codeword: netherland FIX) has been fixed
    • The AddIn input field accepts inputs after Microsoft Outlook changes
    • A Microsoft update error for Windows 10 1903 in combination with Office 2016+ has been removed
    • UI has been fixed (Main form repainting)
    • RTP Issue during phone calls has been solved
    • French language resources have been improved
    • German language resources have been improved
    • A lot off small and important issues have been solved (e.g. Brand name issue, GUI hopping, Icon issues...)
    • Security nag which came with the MS Office Updates in Q1 2019 has been fixed
    • A bug causing software crash under certain network conditions has been fixed
    • Some typos have been corrected
    • DNS issues occuring under certain circumstances have been solved
    • Error in TCP Stack has been fixed
    • TAPI error during atteneded transfer has been removed
    • Marker bit causing issues in the RTP audio stream has been resolved
    • An error in Updater has been removed
    • SRTP/TLS errors have been fixed

    Improvements:

    • TCP connector has been improved
    • Code signing certificate has been changed to Sectigo (formerly Commodo)
    • Decoding engine has been improved
    • XML importing logic has been changed
    • Starting process has been improved
    • TAPI services have been improved
    • IPC handler has been further improved
    • RTP_event (DTMF) has been improved
    • IPC handling has been improved
    • Crypto engine has been improved
    • License module has been enhanced
    • RDP handling has been improved for better audio quality
    • Packet handling has been improved for better jitter behavior
    • Backup handler has been improved to solve "Bad configuration"
    • DTMF has been improved
    • The jittering behavior has been improved
    • DTMF signaling has been improved
    • Logging information has been improved

    Release Notes May 13, 2020

    Cloudya Web App

    Current version:

    • Web App 1.1.12-8

    Bug fixes:

    • The app displays internal eFax extensions and the global phone book entries
    • The account activation link is active for 7 days since the account creation
    • The name of the default call forwarding profile can be changed

    Improvement:

    • All fax messages for an extension can be deleted

    Release Notes May 12, 2020

    Cloudya Mobile App iOS

    Current version:

    • iOS 1.0.6

    Bug fixes:

    • The call forwarding indicator is correctly displayed; there is no more overlapping with other UI elements
    • A transfer of a current session to another mobile device has been enabled
    • DND status is carried over to another device after logging out and then logging in, independently of the platform (Android or iOS)
    • Joining a conference room and transferring a PIN has been made more reliable

    Improvements:

    • The status bar has received a colour scheme with a higher contrast to improve readability

    Release Notes May 11, 2020

    Cloudya Mobile App Android

    Current version:

    • Android 1.0.4

    Bug fixes:

    • Response time of the app on the first incoming call when the app is restarted has been reduced
    • A second login on devices even without a SIM card or an existing session has been enabled
    • A second incoming call receives a "busy" signal or is forwarded if the call waiting indication has been set or the call forwarding has been activated
    • "Busy" is displayed both visually and audibly when DND has been activated
    • Further languages have been added to the dialogue "toggle conversation" 
    • A behaviour in which BLFs, call history anf favorites were not updated anymore after a certain amount of time has been fixed
    • A GSM number is registered in the correct format after installing the app
    • The call volume for the Samsung Galaxy S10 has been adjusted
    • When the app is closed and the phone is locked, all missing calls are shown on the screen and incoming calls are displayed on the screen with "accept" or "reject" options

    Improvements:

    • App stability when receiving a GSM call has been optimised
    • App is available in German, English, Spanish, French, Italian, Dutch, Polish and Croatian

    Release Notes May 5, 2020

    Administration Portal

    Current version:

    • 1.9.55.0

    Bug fixes:

    • Deleting extentions is possible even if some APIs fail
    • The "Delete after sent" checkbox has been reenabled for eFax

    Improvements

    • Logs for Patton and other APIs for faster problem detection have been improved

    Release Notes May 4, 2020

    Neorecording

    Current version:

    • 6.3.0

    Bug fixes:

    • Downloading multiple files from POWERplay Web has been made possible
    • ZIP file for downloaded recordings in POWERplay Web has been adjusted
    • Wording in export dialog box has been changed
    • Long recordings (> 30 min.) can be replayed in POWERplay Web
    • User Call Activity Detailed Widget no longer causes long loading times when logging into Insight Neo
    • User Call Activity Detailed Widget is displayed correctly
    • User right „Has access to employees and their data” no longer permits users to change the tenant’s superuser account

    Improvements

    • New user interface design with NFON's look & feel has been developed
    • New domain: neorecording.nfon.com has been created
    • New Audit Trail Module in system monitoring has been added
    • Litigation Hold function in POWERplay Web has been added
    • WEBcommand license (BETA) for web-based recording control has been added
    • CLIENTcommand has been enhanced
    • POWERplay Pro has been enhanced
    • Recording content validation has been added
    • System notification when the system is about to delete recordings has been added

    Release Notes April 30, 2020

    Cloudya Web App

    Current version:

    • Web App 1.1.12-7-1

    Bug fixes:

    • Participant list in a conference room view is scrollable
    • More than 25 unassigned phone extensions are shown
    • A Cloudya user receives a welcome email even when the first and last name fields are left blank and can set a password
    • A primary extension is removed from the user when the extension is deleted from the user; it is possible to add new/same phone extensions
    • The error when creating a user via the migration wizard has been removed
    • The error when resetting the user password as admin has been removed; a user receives a reset password email, can define a new password and log in
    • Password change has been made more reliable

    Release Notes April 24, 2020

    Cloudya Web App

    Current version:

    • Web App 1.1.12-7

    Bug fixes:

    • Participant list in a conference call is scrollable
    • No incoming calls are possible when DND is active
    • The error message for external incoming calls in the browser console bar has been removed
    • An external call forward is correctly displayed when using control codes (for more information, visit https://www.nfon.com/en/service/documentation/overviews/product-overviews/functions-via-codes)
    • In the backend, each user belongs only to one customer account (the user can have multiple other accounts for administration, but can only belong to one customer)
    • Backend responds when call forward is active
    • A Cloudya user receives a confirmation email after a passwort reset

    Improvements

    • Contract synchronisation with the backend ensures users have all permissions in Cloudya

     

    Release Notes April 9, 2020

    Cloudya Web App

    Current version:

    • Web App 1.1.12-6

    Bug fixes:

    • Call forward rules can be set to anonymous to filter unknown callers
    • Call history displays who has redirected a call
    • Dynamic conference view is fully shown in the correct language
    • The participants list is refreshed when someone leaves a conference
    • Calls do not get signalled when "do not dial" is set
    • Call modal dialogue closes on its own when using Click-to-dial
    • Correct date and time settings of voicemail recordings are displayed
    • Call forwarding bar is shown again
    • eFax history shows the correct time of an incoming fax
    • Correct number is displayed for an eFax
    • Access to NFON global directory is set in the service portal

    Improvements

    • Search pace and "privacy by design" are improved
    • Search functionality is optimised
    • Sort order in the Wizard is improved
    • Error message "Add Extension" is handled properly
    • Direct login to system configuration via an html link is possible
    • Cloudya treats the "busy state" the same way as a desktop telephone

     

    Release Notes 7th April, 2020

    Cloudya Mobile App Android

    Current version:

    • Cloudya Mobile App Android 1.0.3

    The new Cloudya App includes following features:

    • Improved Stability and Performance
    • Improved user experience
    • Reliable core telephony
      •   Answer / Hang-up
      •   Hold / Resume
      •   Call transfer
      •   Mute / Unmute
      •   DND
    • Notifications for missed calls
    • Bluetooth / Handsfree support
    • Answer Calls from Locked Screen

    We recommend logout & deletion of older Versions before installation of 1.0.3. Compatible with Android 8.0 and later versions.

    Release Notes 25th March, 2020

    Cloudya Mobile App iOS

    Current version:

    • Mobile App 1.0.5

    Bug fixes:

    • Resolved audio problems on second incoming call
    • Resolved problem with login page during start up
    • Resolved calls falsely answered with busy
    • Resolved paste problems when copying phone numbers
    • Resolved audio problems when switching between VOIP and GSM call
    • Resolved CAPTCHA problem when resetting password
    • Resolved click to call problems if VoIP is deactivated
    • Resolved call initiation from call history problem if VoIP is deactivated
    • Resolved local contact photo is now displayed
    • Resolved dial problem if previously entered number is deleted

    Improvements:

    • Overall stability and performance has been improved
    • Initiation of dynamic conferences has been improved
    • Stability of search component has been improved
    • Local contact search has been improved

    Release Notes 4th March, 2020

    Cloudya Web App

    Current version:

    • Web App 1.1.12

    Bug fixes:

    • Correct user notification in German / English upon call termination  
    • Loading spinner is animated again
    • Resolved problem when sending fax without cover sheet
    • Details in fax cover sheet are displayed correctly
    • Password reset E-mails are sent out when requested
    • All available and linkable extensions are displayed now
    • Function codes with leading # character can be saved

     

     Improvements:

    • Improved permission check for setting external call forwarding
    • E-mail templates were adapted to comply with the HTML standard
    • Web App can be used in two browsers simultaneously without being logged out after closing one of the browsers
    • Accessing settings has been improved

    Release Notes 14th February, 2020

    Cloudya Web App

    Current version:

    • Web app 1.1.11

    Bug fixes:

    • Call waiting indication (CWI) now works correctly
    • Fax history with more than 25 messages displays now latest faxes correctly
    • Memberlist in conferences is now presented correctly

     Improvements:

    • User experience for audio jack has been improved

    Release Notes 7th February, 2020

    Cloudya Web App

    Current version:

    • Web app 1.1.10

    Bug fixes:

    • The landing page will be displayed in user’s localised language without reload flicker now
    • The UI of the fax cover sheet view has been improved
    • The entries of the fax history view are sorted better now
    • The outbound call functionality is more robust now
    • Multiple performance optimisations have been made
    • Faxes can now be send with covers again
    • Internal fax recipient numbers will now be displayed again
    • Voicemail for legacy accounts will now be supported in a better way
    • Better support for clients with multiple phone extensions
    • The system displays better help in cases when sending faxes is not permitted

    Release Notes 5th February, 2020

    Provisioning

    Improvements:

    • Enabling of two factor authentication for following Yealink devices (SIP-T19P_E2 / SIP-T41P / SIP-T41S / SIP-T42G / SIP-T42S / SIP-T46G / SIP-T46S / SIP-T48S / SIP-T52S / SIP-T53 / SIP-T53 / SIP-T53W / SIP-T54S / SIP-T54W / SIP-T56A / SIP-T57W / SIP-T58A / VP59 / CP920 / CP960)

    Release Notes 31th January, 2020

    Provisioning

    Improvements:

    • Enabling of two factor authentication for following Yealink devices (SIP-T48G / SIP-T40G / SIP-T40P / SIP VP-T49G & CP860)

    Release Notes 24th January, 2020

    Cloudya Web App

    Current version:

    • Web app 1.1.9

    Bug fixes:

    • The compatibility with INFO dual tone multi-frequency (DTMF) and call recording has been improved
    • The help mode switch is now working flawlessly
    • Long favourite names will now be supported in the telephone view
    • Long favourite names will now be displayed better in the conference view
    • Contacts can now be deleted from search lists
    • Usability and convenience of the login screen menu has been improved
    • User interface for multiple call forwarding has been improved

    Release Notes 13th December, 2019

    Cloudya Web App

    Current version:

    • Web app 1.1.8

    Bug fixes:

    • The login button behaves correctly when using Chrome autofill to enter credentials now
    • Fax history with more than 25 messages displays latest faxes correctly now
    • No PIN is requested anymore when calling a subscribed conference room from the context menu

    Release Notes 6th December, 2019

    Cloudya Web App

    Current version:

    • Web app 1.1.7

    Bug fixes:

    • Conferences can now be terminated correctly by clicking on the hang-up button when using Firefox.
    • Audio device settings made in the app are considered correctly now. Audio is passed via the configured device.

    Release Notes 27th November, 2019

    Cloudya Web App

    Current version:

    • Web app 1.1.6

    Bug fixes:

    • User permissions are now stored correctly in app settings
    • When adding a contact from the detail view of a call history entry, the telephone number is correctly prefilled in the add dialogue now
    • A superfluous blank line on top of the fax cover sheet list view has been removed
    • Go back button in the delete contact dialogue is now visible on screens with less than 1280px
    • New Desktop App Download is available

    Release Notes 15th November, 2019

    Cloudya Web App

    Current version:

    • Web app 1.1.5

    Bug fixes:

    • Call initiation using the context menu via a right-click works correctly now
    • Newly subscribed conference rooms are no longer listed twice. Rooms are now only shown once
    • Labels in the settings menu show the full language name instead of two-letter country code now
    • Check boxes in the edit mode of the contact section are now correctly ticked when selected

    Release Notes 15th November, 2019

    Administration portal

    Current version:

    • Administration portal 1.9.46.0

    Bug fixes:

    • Deleting of extensions from device lists under Skype for Business / Microsoft Teams devices is no longer possible. This was an error.

    Release Notes 8th November, 2019

    Cloudya Web App

    Current version:

    • Web app 1.1.3

    Bug fixes:

    • Queues are loading correctly again
    • When entering an external number in the call forwarding dialogue, the select button is now visible again
    • Generic sources are no longer offered for selection in call forwarding dialogues, if they have already been used in a profile
    • In conferences, add user and lock room buttons are no longer displayed to non admin users of the conference anymore
    • Voicemails can now be deleted again. The delete button is now visible.
    • Now the dial button remains grey as long as the telephony is offline
    • The name field in custom cover sheets of eFaxes is no longer mandatory
    • Name shortening in the conference view has been adjusted in order to avoid unnecessary shortening
    • The highlighting behaviour of the item list in the voicemail view has been adjusted
    • Faxes can now be sent again

    Release Notes 1st November, 2019

    Cloudya Web App

    Current version:

    • Web app 1.1.2

    Bug fixes:

    • On outgoing calls to destinations with permanent call forwarding (condition “always”), the caller sees now the correct name and number of the forwarding destination
    • When creating an ad-hoc conference no PIN is requested anymore

    Improvements:

    • The info icon is now aligned properly with other call history entries
    • The header style is now correct

    Release Notes 1st November, 2019

    Cloudya Mobile App iOS

    Current version:

    • iOS 1.0.1

    Bug fixes:

    • Status notification „ringing“ is now shown correctly when calling a GSM number
    • A rare behaviour was fixed, during which buttons became invisible during the call, thus preventing the user from hanging up. Buttons are always displayed correctly now.

    Release Notes 25th October, 2019

    Cloudya Web App

    Current version:

    • Web app 1.1.1

    Bug fixes:

    • Busy or unavailable tones on outgoing calls are correctly played now
    • Initiating of an outgoing call to an external contact via the context menu works correctly now

    Release Notes 25th October, 2019

    Cloudya Desktop App

    Current version:

    • Desktop App 1.1

    Bug fixes:

    • The Windows desktop app displays incoming call notifications even when it is minimised now

    Release Notes 18th October, 2019

    Cloudya Mobile App iOS

    Current version:

    • iOS 1.0.0

    Bug fixes:

    • Audio works now properly at the beginning of the call; audio lag has been removed
    • User is now forwarded correctly to the login screen, if the session is invalid
    • Putting an external caller on hold now works correctly
    • Call history now displays the name of the local contact instead of the phone number only
    • Settings panel now behaves correctly when scrolling with a swipe gesture
    • Call function menu now behaves correctly while call is on hold
    • Function codes can now be called properly via BLF
    • Optimised call management. Incoming calls that arrive during the ringing phase of a concurrent outgoing call no longer overlay the outgoing call dialogue
    • Issue where no audio was transmitted on a second inbound call has been fixed
    • Display name is now updated with the new caller's name after transferring the call
    • Mobile app behaves correctly now when searching for non-existent entries
    • External numbers can now be added to conferences
    • Call option button now works as designed
    • Audio issue has been fixed, there was no audio when receiving a second call via GSM and returning to the first call
    • Ringing text is now shown consistently when making an outgoing call to a GSM number
    • Info button for ad hoc conferences was removed since there is no further info to display
    • Mute button in conferences now behaves correctly, the button now shows the status when a participant is muted
    • Permission dialog is now only shown once after installing the mobile app and logging in for the first time
    • "Register phones number" dialogue is only shown once now
    • Correction of the French translation of "call through number"
    • History call items are now loading correctly when selecting the info icon
    • Contact list is now loading correctly when forwarding a call
    • Call history now automatically updates properly after ending a call
    • DND status now works as designed
    • After the device name was changed in the iOS settings, the device name in the mobile app is immediately updated without a restart of the app
    • Call history shows now the correct list of outbound calls
    • Conference control icons order in conference rooms has been corrected, admin user and regular user now have the identical view

    Release Notes 18th October, 2019

    Cloudya Mobile App Android

    Current version:

    • Android 0.2.1

    Bug fixes:

    • Second incoming call is now shown correctly as a pop-up
    • Call function menu works properly while a call is on hold now
    • Conference controls are now displayed correctly in ad-hoc conferences
    • Function codes can now be called properly via BLF
    • Contact pictures are now loading correctly
    • Mute status is now shown correctly when a call is on hold and calling a second number
    • Mute button in conferences now behaves correctly, the button now shows the status when a participant is muted
    • Ring back tone now works consistently
    • "Call was ended" snackbar no longer inhibits the call view
    • Pressing the loudspeaker icon during ringing now correctly enables the loudspeaker
    • History and voicemail pages have been improved, empty pages don’t show endless loading spinner
    • Call through now works correctly for users with a registered GSM number
    • Mobile app is now always asking for a GSM number registration after re-login
    • Voicemail issue has been fixed, voicemails that have been played directly before logout of the app where played again after re-login
    • Text colour of the local contact search is now displayed correctly
    • After the device name was changed in Android settings, the device name in the mobile app is immediately updated without a restart of the app
    • Call history now displays the name of the local contact instead of the phone number only
    • Mobile app behaves correctly when searching for non-existent entries
    • External numbers can now be added to conferences
    • Call option button now works as designed
    • Correction of the French translation of "call through number"
    • Contact list is now loading correctly when forwarding a call
    • Call history now automatically updates properly after ending a call
    • DND status now works as designed

    Release Notes 11th October, 2019

    Administration portal

    Current version:

    • Administration portal 1.9.41.0

    Improvements:

    • Call forwardings for E164 Numbers will now work

    Release Notes 2nd October, 2019

    Administration portal

    Current version:

    • Administration portal 1.9.40.0

    Improvements:

    • Improvements for future products

    Release Notes 24th September, 2019

    Cloudya Mobile App Android

    Current version:

    • Android 0.2.0.2

    Bug fixes:

    • Call through now works also properly with Android 10

    Release Notes 20th September, 2019

    Cloudya Web App

    Current version:

    • Web app 1.0.21

    Bug fixes:

    • Overall stability and performance has been improved
    • Source based call forwarding works correctly with numbers containing +
    • Directory entries are now visible again
    • Search in conferences works properly now
    • Calls answered via a Plantronics headset are no longer sporadically put on hold
    • Call forwarding using drag and drop works correctly now
    • USB identifier is not shown in audio settings anymore
    • Generic sources such as "All internal calls“ can now be used for source based call forwarding
    • Default audio devices are now kept if dis- and then reconnected
    • Faxes can now be sent to internal numbers as well
    • Ad-hoc conferences can now be created with external phone numbers
    • Migration wizard now works for large numbers of extensions as well
    • Function key targets are now pre-filled when added via content menu
    • Assigning phone extensions works properly now
    • Search results for phone / history and contacts section are now displayed correctly

    Improvements:

    • User experience has been improved in order to comply with the style guide

    Release 20th September, 2019

    Administration portal

    Current version:

    • Administration portal 1.9.39.0

    Improvements:

    • Improvements for future products

    Release Notes 5th September, 2019

    Cloudya Mobile App Android

    Current version:

    • Android 0.2.0.1

    Bug fixes:

    • Secure storage is working correctly on Android 10 now

    Release Notes 4th September, 2019

    Cloudya Mobile App Android

    Current version:

    • Android 0.2.0

    Bug fixes:

    • A call can now be retrieved properly after being put on hold
    • App works properly after re-login now
    • Call forwarding profiles are correctly selectable now
    • Voicemail history is shown correctly now
    • Using „call with“ on Samsung Galaxy S8 works properly with mobile app now
    • A security issue in the authentication mechanism has been fixed
    • Pop-up for registering GSM number is only displayed once before skipping registration
    • Ringtone is now audible when calling an external number
    • Ringtones are now working consistently
    • Member list of a conference is now shown correctly
    • Voicemails can now be played successfully
    • App now behaves correctly during start-up phase, after killing the app.
    • GSM numbers can now be registered correctly
    • DND works as designed now
    • Making outbound calls works consistently now
    • The app does no longer ask the user to re-enter his login data, after the app was killed 
    • Signalling behaviour of incoming calls has been improved
    • Mobile app displays the correct information after transferring a call now
    • Mute status is now shown correctly when placing a new call, if the last call was ended by the interlocutor
    • Mute status is now handled correctly when caller unmutes callee that was previously put on hold while muted
    • Phonebook search is now case insensitive 
    • The mobile will no longer continue ringing if the call is answered on a desktop phone
    • Mobile app can now be used over 3G networks
    • Security for sensitive data has been improved
    • When setting the App to DND and restarting it, it will now still be in DND mode.

    Improvements:

    • The login process has been optimised
    • User experience in conference calls has been improved. Admins and users see different icons now
    • User experience for DTMF has been improved
    • User experience in ad-hoc conferences has been improved
    • User experience in displaying long names during the ringing phase when placing a call has been improved
    • User experience has been improved in order to comply with the style guide
    • Missing labels translations have been added
    • Overall stability and performance have been improved

    Release Notes 28th August, 2019

    Cloudya Mobile App iOS

    Current version:

    • iOS 0.2.3

    Bug fixes:

    • Now the mobile app properly ends a call after a timeout when iPhone goes offline
    • Editing of user settings works as designed now
    • Status message after call transfer has been corrected
    • An issue inhibiting the user from scrolling through the ″call through list″ has been fixed
    • An issue inhibiting the user from calling a number from his favourite list in the native contact app, when the mobile app was selected as preferred dialler, has been fixed
    • An issue causing a status delay, preventing the user from holding, transferring or hanging-up a call has been fixed
    • Phone number registration can now be done correctly during first login without App permissions interfering
    • C2D calls (call with feature) initiated by the iOS mobile app can now be hung up properly
    • When setting the App to DND and restarting it, it will now still be in DND mode  
    • Call view displays the correct state after accepting another incoming call now
    • Scrolling through sessions after changing languages works properly now

    Improvements:

    • Security and stability in the authentication mechanism has been further improved
    • Stability has been further improved. There are less dropped calls now.
    • User experience in conference calls has been improved. Admins and users see different icons now
    • User experience has been improved in order to comply with the style guide
    • Overall stability and performance have been improved
    • User experience in displaying long names during the ringing phase when placing a call has been improved
    • User experience in displaying devices with very long device names has been improved
    • User experience in ad-hoc conferences has been improved
    • User experience for iPhone X, Xs, Xr has been improved. Colour in the notch area and in conference mode is displayed correctly now
    • User experience in muting and unmuting call has been improved

    Release Notes 27st August, 2019

    Provisioning

    Bug fixes:

    • Polycom VVX: Polish phonebook key has been fixed and is now visible
    • Yealink: new German labels have been added

    Release Notes 21st August, 2019

    Cloudya Web App

    Current version:

    • Cloudya Web App 1.0.20-1

    Bug fixes:

    • Search for call history will now return proper results again
    • Detail view for call history and voicemail no longer show a page loading indicator

    Release 8th August, 2019

    Administration portal

    Current version:

    • Administration portal 1.9.38.0

    Bug fixes:

    • Function key editing is no longer very slow or running into timeouts
    • Call forwarding source can now be edited in user defined call forwarding profiles
    • When resetting the password, the system communicated an error. This has now been fixed.

    Improvements:

    • Adjustment of French labels in the administration portal
    • Improvement in primary device definition when activating devices

    Release Notes 8th August, 2019

    Cloudya Desktop App

    Current versions:

    • Cloudya-1.1.0-win
    • Cloudya-1.1.0-mac

    Improvements:

    • The Desktop App will now work as a browser of the Web App
    • The Desktop App will now automatically stay up-to-date to the latest version of the Web App
    • The Desktop App does no longer need to be updated for new versions of the Web App
    • The Desktop App will no longer require an update for every new version of the Web App

    Release notes 7th August, 2019

    Cloudya Web App

    Bug fixes:

    • Password reset e-mails are now being sent out correctly again
    • Call forwarding profiles can be added again

    Release Notes 1st August, 2019

    Cloudya Mobile App iOS

    Current version:

    • iOS  0.2.2.1

    Bug fixes:

    • It is now possible to initiate VoIP calls via 3G mobile networks
    • The status of an attended transfer is no longer shown as successful prematurely 
    • Search will now search for conference services in the list of subscribed conferences
    • Audio is properly muted for conference rooms on hold
    • It is now possible to initiate ad-hoc conferences
    • In ad-hoc conference calls, the list of participants is now properly shown after putting participants on hold and resuming
    • It is now possible to transfer calls which are on hold
    • The list of conference rooms is now refreshed after login
    • Muting calls works correctly now
    • Successful transfer will no longer result in “all calls on hold” shown
    • In conference calls, the proper controls are now shown to moderators and participants
    • The list of call through numbers can now be properly scrolled
    • Calling from the native iOS phone app “favourites” will now properly initiate the call through Cloudya
    • The call status & controls are now immediately available for ongoing calls
    • The permission dialogue will no longer interrupt the registration of the mobile number on first launch of the app
    • The UI will now react normally after a call was initiated with another “call with” target such as a desk phone
    • The DND status is not properly shown after launching or restarting the app
    • A second incoming call is now properly shown in the app when answered

    Improvements:

    • UI improvements for dynamic conferences
    • UI improvements for the “call with” dialogue
    • UI improvements for the “notch” on iPhone X, Xs & Xr
    • Improved UI for ongoing calls with participants with very long names

    Release Notes 1st August, 2019

    Provisioning

    Bug fixes:

    • All devices: Call forwarding target is now shown in display
    • Yealink CP920: Deactivation of key tones

    Improvements:

    • Yealink firmware 84: Adjustment of misleading labels
    • Yealink T57W: Enablement of special characters and German umlaut in virtual keyboard

    Release Notes 26th July, 2019

    Cloudya Mobile App Android

    Current version:

    • Android 0.1.8

    Bug fixes:

    • Rollback from Version 0.1.7

    Release notes 25th July, 2019

    Cloudya Web App

    Bug fixes:

    • Calls to extensions on DND will now be signaled as “busy” instead of displaying an error code
    • When telephony is not available, outgoing calls will now result in an error dialogue
    • The app will now detect and recover more reliably, when telephony is not available
    • Resuming outgoing calls on hold works again now
    • Sending faxes works again now
    • It is now possible to send the same PDF multiple times
    • The app menu is always shown even when the user has no extension assigned
    • The dialogue for fax details now looks as intended

    Release notes 16th July, 2019

    Cloudya Web App

    Bug fixes:

    • Browser cache does not need to be cleared manually anymore. New changes will be displayed directly
    • Sending of eFax files works correctly in all scenarios
    • Issues related to duplicated ringing tone and endless ringing are fixed
    • User is not logged out anymore when entering the wrong password for switch to system configuration
    • Improvements in system configuration (session end handling, delete button, mouse hovering, display and scrolling of users, only supported tariffs are listed)
    • Displaying of the calling party number when calling via non default trunk now correct
    • Resetting password possible from mobile phone
    • Call through is working with all number formats
    • Emoji's are now supported for device names
    • Logout from a queue using Web app is possible
    • Various improvements on performance, stability and reliability
    • Several UI adaptations (icons for conference and incoming calls, call forwarding display, dragging of favourites for call initiation, USB identifier for audio equipment removed, colours and animation on the login page)

    Release 16th July, 2019

    Administration portal

    Current version:

    • Administration portal 1.9.37.0

    New features:

    • Call forwarding rules can now again be created via the administration portal

    Bug fixes:

    • Confirmation behaviour in the source based call forwarding dialogue corrected
    • Performance improvements in the source based call forwarding entry

    Improvements:

    • Adjustment of French labels in the administration portal
    • Device type name improvement
    • Handling of edge cases in the primary device settings

     

    Release notes 27th June, 2019

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    New features:

    • UX improvement for outgoing calls – automatic switch to phone view
    • Diverse UI Improvements

    Bug fixes:

    • Failed call attempts are now shown with the proper failure code
    • Changing the “call with” setting will no longer trigger unwanted calls to conference rooms
    • Help for initiating new calls now properly shows “new call” instead of “add participant”
    • Search will now search for conference services in the list of subscribed conferences
    • On new calls the microphone is no longer shown as muted if it was muted in the last call
    • Initiating a new outgoing call will automatically switch the view to telephony
    • Call forwarding to groups, queues & skills now work as configured

    Conference room controls have been improved, in particular in the following points:

    • In conference calls, participants don’t see the controls for admins anymore
    • In conference calls, moderators can now correctly toggle mute for all participants
    • In conference calls, moderators can now mute / unmute is each participant individually
    • In conference calls, the icons for hang up and mute are now shown side by side
    • In conference calls, the mute icon is now always red for muted participants
    • In ad-hoc conference calls, the list of participants is now properly shown after putting it on hold and resume
    • Conference rooms will now show the correct status and number of participants in the overview
    • System Configuration: e-mail addresses are now properly validated during user creation
    • System Configuration: the list of all users shows all columns properly indented
    • System Configuration: The search bar is no longer shown in for the migration wizard

    Release 27th June, 2019

    Administration portal

    Current version:

    • Administration portal 1.9.36.0

    New features:

    • Adding of duplicated numbers will now be avoided. Extensions cannot have same numbers as emergency numbers.

    Bug fixes:

    • Several security improvements
    • General bugfixes and improvements

    Improvements:

    • Adjustment of French labels in the administration portal

    Release Notes 25th June, 2019

    Ncontrol

    Current version:

    • Ncontrol 4.15.22

    Bug fixes:

    • The profile number will now be displayed in front of the profile name under the call forwarding settings
    • Adjustment of French labels in the product
    • General bug fixes and improvements 

    Release Notes 21st June, 2019

    Cloudya Mobile App Android 0.1.6

    Changes:

    • It is now possible to initiate ad-hoc conferences 
    • Conferences can now be properly terminated for all participants by the moderator
    • Conferences initiation no longer offered if there is only one single call on hold
    • The list of conference rooms is now refreshed after login
    • It is now possible to transfer calls which are on hold
    • The status of an attended transfer is now longer shown as successful prematurely 

    Release Notes 28th May, 2019

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    New features:

    • Ad-hoc conferences can now be initiated also without consultation

    Bug fixes:

    • It is no longer possible to assign an already assigned extension to a user
    • The date format in call history is correct now

    Release Notes 16th May, 2019

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    Bug fixes:

    • Ringback tone on outgoing calls is now played on the right audio device
    • No more one-way-audio when changing microphone/speaker setting on operating system level during a call
    • Queues can now be sorted alphabetically
    • Source based call forwarding settings are now working again
    • Cancelled incoming calls are no longer shown in the phone view
    • Dialling star codes with two leading asterisk-character is now possible (e.g.**11)
    • A few UI improvements

    Release Notes 8th May, 2019

    Cloudya Mobile App Android

    Current version:

    • Android 0.1.5

    New features:

    • Callthrough number selection depends on your country location now
    • Redial via call button
    • The default time format has been changed from am/pm to 24h

    Bug fixes:

    • Reliability on signalling incoming calls has been improved
    • Transfer is now possible also for incoming calls
    • One-way audio issues after hold/unhold have been fixed
    • Ringback tone on outgoing calls is now played in all situations
    • Cloudya App does no longer crash when a call is initiated via the native dialer app
    • Improvements for online/offline mode detection
    • Call forwarding settings are working again
    • When adding a second call it is now possible to call an external number
    • Missing translations have been added
    • A few UI improvements

    Release Notes 2nd May, 2019

    Cloudya Mobile App iOS

    Current version:

    • iOS 0.1.8

    Bug fixes:

    • Improvement of the search layout
    • When adding a 2nd call it is now possible to call an external number
    • Visual feedback after a call was ended
    • Stability improvement in poor network conditions

    Release Notes 17th April, 2019

    Cloudya Mobile App iOS

    Current version:

    • iOS 0.1.7.1

    New features:

    • UI for iPhones with notches (e.g. iPhone X) has been improved
    • Callthrough number selection depends on your country location now
    • The handling of multiple external audio devices (e.g headset, hands-free devices) has been optimised
    • Redial via call button
    • The default time format has been changed from am/pm to 24h

    Bug fixes:

    • iOS permissions (e.g. microphone access) are now asked again if the app is de- and reinstalled again
    • The reaction speed for the search component has been improved
    • Transfer is now possible also for incoming calls
    • One-way audio issues after hold/unhold have been fixed
    • Ringback tone on outgoing calls is now played in all situations
    • Mobile app starts also during an active GSM call now
    • Call stability has been improved in instable Wi-Fi environments
    • Reliability on signalling incoming calls has been improved
    • Missing translations have been added
    • A few UI improvements

    Release Notes 9th April, 2019

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    New features:

    • The default date format has been changed from dd/mm/yyyy to dd.mm.yyyy per default
    • UX Improvement for Call Transfers – Unneeded UI elements have been removed

    Bug fixes:

    • Changing the audio input device during a call does not put the callee on hold anymore
    • Conference rooms can now be found again via search
    • Attendent transfer is now working also for incoming calls
    • Call swap/unhold a callee is now working again
    • Oneway audio issues in some situations are fixed
    • It is now possible to transfer callees that have both originally called you
    • System Configuration: Adding an existing user to a new Customer does not trigger a new welcome mail anymore
    • System Configuration: Sorting users alphabetically in the System Configuration is now working correctly

    Release Notes 2nd April, 2019

    Cloudya Desktop App

    Current versions:

    • Cloudya_win_1.0.3
    • Cloudya-1.0.12-mac

    Bug fixes:

    • ReCaptcha is now working correctly in case of a failed login
    • Login works correctly when "Remember me" is selected

    and all features and bug fixes mentioned below in the Web App release

     

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    New features:

    • The Web App version number is now shown on the info page
    • The default time format has been changed from am/pm to 24h

    Bug fixes:

    • eFax entries in history can now be deleted
    • Orbit/call-pull button will now be shown on running calls on the extension
    • Settings: user name changes are no longer discarded when the account is changed in the top of the page. A new modal validation window was added.
    • Audio device settings are now no longer lost when the PC is woken up from idle mode
    • Icon to redirect call to voicemail is now displayed correctly
    • Call forwarding profiles button is now shown instantly after creating the first profile
    • The “cancel” icon is no longer missing in call popups for failed calls
    • The Web App no longer terminates active calls when starting a download
    • Login app sound is now triggered correctly when starting the app
    • System Configuration: user changes are no longer discarded when the account is changed in the top of the page. A new modal validation window was added.
    • System Configuration: an extension can no longer be linked to multiple users
    • System Configuration: when deleting a user which is in multiple accounts from one of the accounts, deleted the user completely. This is now fixed

    Improvements:

    • Improvement of GUI elements during an active call. In ringing state, when trying to reach somebody, an incoming call will not be signalised.

    Release Notes 13th March, 2019

    Cloudya Mobile App iOS

    Current version:

    • iOS 0.1.4

    Bug fixes:

    • When trying to start an ad hoc conference and cancelling the call to a second party, while the first call is still on hold, the app was not responding to any of the two calls. This is now fixed and ad hoc conference initiation works correctly.
    • The call-through number was changed in order to have a leading plus
    • Forwarding call screen: tapping on list icon opens favourites / BLFs now
    • Now the app displays the number pad instead of normal keyboard for number registrations
    • After login, the view jumps from dial pad to favourite list if favourites exist in mobile client. This is now fixed
    • User can now redial when callee is busy in mobile client
    • Performance improvements with large local phonebooks
    • Logging out from the app works correctly again

    Release Notes 12th March, 2019

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    New features:

    • Source based call forwarding is implemented. You can now add rules to your call forwarding profiles

    Improvements:

    • Improvement of "How to" tutorial after login – now with short video animations
    • Now only the user himself can change his username, not the admin
    • Мissing translations in device list were added
    • Style and layout fixes for multiple items in under the Download tab

    Bug fixes:

    • Sending FAXes is possible again
    • Users are now listed correctly in the System Configuration
    • Parallel ringing settings: now all internal calls can be selected
    • Autocomplete in function key component (settings) lead to never ending loading. This is now fixed
    • Admin Sidebar is now reachable in mid-size windows

    Release Notes 7th March, 2019

    Cloudya Mobile App Android

    Current version:

    • Android 0.1.4

    Bug fixes:

    • The app handles calls properly in combination with GSM now. During an ongoing GSM call, no VoIP call can be initiated and or received. However, in case of an incoming VoIP call, the user receives the fall back GSM call instead.
    • Tapping on a missed call notification now opens the call history
    • Tapping on list icon on call forwarding now properly opens list of favorites
    • Now the app displays the number pad instead of normal keyboard for number registrations
    • Phone calls now transmit proper audio when the app is in background
    • Calls can now be initiated from the native contact app
    • Numbers and letters on the dial pad do no longer overlap
    • When trying to start an ad hoc conference and cancelling the call to a second party, while the first call is still on hold, the app was not responding to any of the two calls. This is now fixed and ad hoc conference initiation works correctly.
    • Call Through now works properly when initiating a call from the call history
    • The registered mobile phone number is now discarded on logout. Incoming calls do no longer arrive on the device.
    • Logging out from the app works correctly again
    • Mobile phone number can now be properly registered again
    • Performance improvements with large local phonebooks

    Release Notes 21th February, 2019

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    Improvements:

    • Redial via call button has been improved. For redialing, just click the green call button in the dial pad twice.
    • Telephony offline status bar is now visible on every first load/reload
    • Admin - System Configuration improvement of the adaptive UI: Permission button is only shown if you have access to more than one account
    • Admin - System Configuration: Menu does not get restored after page reload when in the permission tab
    • UX Improvement number selection (call forwarding / parallel ringing target): the double confirmation for entering phone number targets has been removed

    Release Notes 15th February, 2019

    Cloudya Desktop App

    Current versions:

    • Cloudya_win_1.0.2
    • Cloudya-1.0.9-mac

    New features:

    • A new installer for the Windows Desktop app has been included.

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    Improvements:

    • User permission listing: the assignment handling has been improved
    • Labels have been improved in several dialogues
    • GUI improvements: icons are now better visible in conferences

    Bug fixes:

    • Private contacts can now be added to the directory
    • Contacts can now be added directly from the call history
    • E-mail addresses with special characters will no longer be rejected
    • Fax handling has been improved
    • Fax history is now again loading correctly
    • The handling of voicemail settings has been improved
    • The error occurring during function keys loading has been resolved
    • The error occurring while searching has been resolved

    Release Notes 8th February, 2019

    Cloudya Web App

    In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.

    New features:

    • A download section was added to the Settings. Here you can find the Desktop Apps for Windows and macOS.

    Improvements:

    • Drag & drop behavior of function keys was improved
    • Adaptive UI improvements – the orbit/handover button is only visible during an active call
    • New note “telephony offline” will be displayed if there is no audio device on your PC/Mac available
    • Colours of disabled icons were updated

    Bug fixes:

    • New contacts can now be added to the contacts section again
    • Setting a speed dial as function key is working again
    • User settings (parallel ringing, intercom, call waiting, voicemail settings) are working again
    • Improvements for Firefox/Safari – Audio devices can now be selected
    • The ring back tone behaviour now improved
    • New participants can now be added to a conference
    • Function codes with 2 stars can now be saved

    Release 9th January, 2019

    Administration portal (1.9.30.0)

    • bugfix: call recording permissions ignored
    • bugfix: saving extension doesn't work
    • bugfix: GET targets/X-services/Y/inbound-trunk-number response time sporadically too long ~20s
    • bugfix: not possible to add a new Siemens or Kirk device, exception error
    • new: sorting of firmware versions adjusted. New firmware to be found on top of the list.
    • general bugfixes and improvements

     

    For older posts click here.