Ncontactcenter

The Future-Proof Contact Center for the NFON Cloud Telephone System

No Hardware. No Software. All the Possibilities.

Ncontactcenter adds a fully-fledged cloud contact center solution to the NFON Cloud Telephone
System, complete with robust functionality for productive, customer-centric communications across channels. Ncontactcenter is the integrated, proven cloud solution from jtel, a leading vendor of advanced solutions for the telecommunications industry. From a user-friendly web interface,
Ncontactcenter provides the flexibility you need to make your contact center future proof.

  • Web-based, omnichannel contact center
  • Up to 2,500 parallel calls during live operations
  • ACD, IVR, CTI, dialler, recording and reporting functions
  • Fast and seamless integration and operation
  • Hassle-free maintenance and system updates
  • Reliable, scalable and secure cloud technology made in Germany

Reduce Costs. Gain Flexibility. Future-Proof the Business.

With Ncontactcenter, agents have comprehensive functionality at their fingertips. They can call customers from within applications and identify callers on the first screen. Agents can also connect customer data across applications and support them with timely contextual information to deliver exceptional, personalised customer experiences – across communications channels.

Based on cloud technology, Ncontactcenter requires no physical space nor hardware/software investments or deployment, thus offering robust performance at much lower overall costs than other solutions. Minimal expenditure for setup and configuration, along with free-of-charge maintenance and system updates, optimises costs and keeps contact centers future proof.

Ncontactcenter at a Glance

ACD
Automated Call Distribution for inbound and outbound operations. Concisely definable rules, multi-channel communication and standard interfaces to integrate CRP and ERP systems, amongst others.

IVR
Interactive Voice Response, complete with Text-to-Speech (TTS) and Automatic Speech Recognition (ASR).includes conferencing and DTMF. Easily adapts to service channel and customer requirements.

Call Flow Design and Optimisation
Multi-layered standard call flow, easy design and optimisation of individual call flows using drag-and-drop functionality.

Dialler
Preview dialling supports the push of customer data towards the agent. Click-to-dial, auto-dial options, customisable call time, number of dial-up attempts and dial-up duration.

Recording
Flexible, best-practice voice recording and playback feature. Analysis functions for evaluation of team performance, service quality, customer satisfaction and more.

Reporting
Customisable logs, statistics and agent reports. Twenty standard reports are available and further metrics can be accessed or obtained by subscription.

Additional Information

Get the important details all laid out in our Ncontactcenter flyer.

Learn about the latest trends, opportunities and challenges in the realm of cloud-based contact centers and communications by reading the Ncontactcenter whitepaper.