App Suite
Web App
- Latest version of Chrome
- Necessary authorisations for:
– notifications
– microphone
– camera
Mobile App
Recommended for iOS 13.0 and higher
Android 8 and higher (except Huawei EMUI 10.x without PlayStore support on e.g. P40 / P40pro / P40 Lite)
Data connection:
- min. "EDGE" data rate for call list/call through
- min. "LTE" data rate for VoIP telephony
Necessary authorisations for:
- (remote) notifications
- microphone
- contacts
- phone
Tablets are currently not supported by the app.
Desktop App
- Windows 10 or 11 (64 bit only)
- Necessary authorisations for:
– notifications
– microphone
– camera
To use compatible headsets, it is necessary to have the relevant software from the manufacturer installed:
- EPOS HeadSetup (https://www.eposaudio.com/en/us/enterprise/software/epos-connect)
- Poly (formerly Plantronics) Hub Desktop (https://www.poly.com/in/en/support/downloads-apps/hub-desktop)
Optional Software:
- Jabra direct: https://www.jabra.com.de/software-and-services/jabra-direct
It is recommended for adapting device settings and keeping the device up to date. Not necessary for Cloudya call control.
Please make sure you use the latest patches / versions before opening a support-ticket!