A. General

NFON provides your customers with international telephone numbers.

The list of available countries is divided into two lists, the directly developed and the indirectly developed countries.

Please note the following information:

Receiving faxes to foreign telephone numbers can only be implemented in certain countries with activated T38. If possible, nfon always has T38 activated for each number. Here is a list of countries where T38 is offered:

AUSTRALIA, AUSTRIA, BELGIUM, CANADA, CROATIA, CZECH REPUBLIC, CROATIA, DENMARK, DANMARK, FINLAND, FRANCE, GERMANY, GEORGIA, HONG KONG, HUNGARY, IRELAND, ITALY, JAPAN, LATVIA, LITHUANIA, LUXEMBOURG, MEXICO, NETHERLANDS, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, SINGAPORE, SPAIN, GREAT BRITAIN, USA, VIETNAM

The customer is obliged to observe the local legal requirements.

The order of a foreign telephone number must contain the following information of the customer:

• K number
• Customer names
• Contact person
• Customer names foreign location
• Address of foreign support
• Area code of the desired telephone number(s)
• How many numbers?

The foreign numbers are only used to route calls to these numbers. They are not a fully-fledged telephone connection in the respective country. Calls to these countries are calls, from the perspective of a location in Germany, to foreign countries. Therefore, no country-specific service numbers or emergency call lanes can be reached for these countries. The correct signalling (display to the called party) of your foreign telephone number is not guaranteed. The usual national tones (ringing tone, busy, etc.) are not available, the tones used are those customary in Germany.