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") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") Never miss a call again. # Nia FrontDesk: Your AI Voice Assistant Nia FrontDesk greets callers, answers common questions, integrates with your calendar and routes callers to the right team. Fully integrated with NFON Cloud Telephony, multilingual from the get-go, set up in minutes, privacy-first in Europe. 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[Play](https://youtube.com/watch?v=Ty9takRs77k) ## What FrontDesk does. ### Answer & qualify calls. “How can I help?” → understands intent → routes to the right person/team or offers a helpful next step. ### Smart answers you can trust. Always follows the setup rules and knowledge, so every answer is accurate and on-brand. ![](/images/niafrontdesk-systemcapabilities-bentobox-int_Z1sdvUm.webp) ### Offer smart fallbacks. If someone's unavailable, Nia can capture customer information, offer a callback or seamlessly reroute the call based on your routing rules—all fully integrated with your telephony system's queues, workflows and settings. ### Natural language quality. ASR/STT multilingual and optimized especially for German and local dialects for a smooth caller experience. ### Smarter call routing Understands “Speak to Accounting” or “Connect me to Maria” and forwards intelligently—offers alternatives if someone’s unavailable. ### Transforms the telephony experience When combined with other AI capabilities like voicemail transcription and AI Essentials. ### Create peace of mind. No more missed calls, fewer interruptions for staff, and a better first impression for every caller. ### Answers 90% of routine questions Opening hours, addresses, documented instructions and product basics — instantly and consistently, anytime. [Get in touch](/en/request-information "Get in touch") ## Built for the calls you get every day. ![](/images/niafrontdesk-professionalservice-card-intl_Z2qqVmu.webp) ### Professional Services Qualify client calls, manage intake screenings, give directions and office hours, and forward intelligently to the right consultant or case manager. ![](/images/niafrontdesk-publicsector-card-intl_Z1BPYTH.webp) ### Public administration Answer citizen inquiries, provide office hour and document info, and route calls to the correct municipal department. ![](/images/niafrontdesk-retail-card-intl_Z2q7jTM.webp) ### Retail Answer questions on store hours and locations, payment options, service offerings and forward to the right contact. Testimonials ## A company you can trust. > "Nia FrontDesk is already a huge relief for our day-to-day work and saves us a significant amount of time. We now only receive calls that actually require our attention." ![](/web-assets/f/290788/2000x2000/3b3762c7ff/top-solutions-logo-quotes-small.png) Dieter Liessmann Managing Director, top solutions > "Since we started using Nia FrontDesk, the office has become noticeably quieter! Many calls are routed directly to the right contact person. This provides great relief for our team and makes us more efficient. For us, this is true added-value that we can also pass on to our customers" ![](/web-assets/f/290788/2000x2000/9b1dcecebe/nsk-logo-quotes-small.png) Ralph Hammann Managing Director, NSK > "The solution is designed to solve real problems, not just to add another layer of technology. It helps us automatically handle recurring enquiries while allowing our teams to focus on their core work. This increases both efficiency and the quality of customer communication.“ ![](/web-assets/f/290788/2000x2000/43e66210f6/glo-bu-s-logo-quotes-small.png) Federico Bruni Geschäftsführer, Glo.Bu.S > "Thanks to NFON, we have revolutionised our internal communication and elevated our customer service experience. Our workflows are now faster, clearer, and more efficient, empowering us to deliver excellence every day." ![](/web-assets/f/290788/172x172/b744e768f8/ql-it-logo-round.png) Jens Quader Managing Director, QL-IT Lösungen [Contact us](/en/request-information "Contact us") CORE INFRASTRUCTURE ## NFON is committed to... ### Maximum data security At NFON, we are committed to the highest security standards. Our cloud security architecture has been thoroughly reviewed by the Federal Office for Information Security (BSI) and awarded the C5 certificate. Protecting your data is our top priority. ### GDPR compliance and privacy focus We ensure GDPR compliance and place great importance on your privacy. Every interaction with our services is secure and fully protected, allowing you to rely on your business communications with confidence. ### Effortless setup and full control Designed for effortless configuration and fast, intuitive setup—no technical expertise needed. Configure call flows, queues, and routing rules with just a few clicks, and easily adapt settings as your business evolves. Everything you need, ready to go from day one. [Verify our security standards](/en/trust-center "Verify our security standards") ## Frequently asked questions (FAQ) #### How does Nia FrontDesk work as a digital reception solution for businesses? NIA FrontDesk is an AI-powered digital reception solution from NFON, fully integrated into cloud telephony. It greets callers, answers frequently asked questions around the clock, and intelligently routes calls using natural language. The solution reduces waiting times, relieves employees of routine inquiries, and can be set up without any technical expertise. It is multilingual, GDPR-compliant, and requires no additional systems. Nia FrontDesk is particularly well-suited for companies with high call volumes, such as healthcare, insurance, finance, retail, and public institutions. #### Which companies benefit most from NIA FrontDesk? Companies with a high volume of incoming calls and recurring standard inquiries will particularly benefit, for example: * Healthcare * Insurance and financial service providers * Public administration * Retail and chain stores * Service providers with support or service hotlines #### Does it replace Noperatorpanel? No, it is a standalone solution. #### How is it configured? Please refer to the **[NFON documentation](https://www.nfon.com/en/service/documentation/manuals)** to configure the product. #### How can Nia Front Desk contribute to optimizing the customer experience at reception? NIA FrontDesk offers the following features for professional call management: * Intelligent call answering and qualification: NIA FrontDesk greets callers, understands their requests in natural language, and answers frequently asked questions (e.g., opening hours, addresses, document delivery) immediately, 24/7. * Smart call routing: The solution routes calls to the right person, department, or team based on availability and the caller's preference. Alternative suggestions are also offered if someone is unavailable. * Fallback options: If the desired contact person is unavailable, NIA FrontDesk offers alternative contact options to prevent lost calls. * Seamless integration: Fully integrated into NFON Cloud Telephony, without external systems or complex configuration. * Multilingualism: Supports multiple languages ​​and local dialects for a pleasant caller experience. * Easy configuration: Setting up and customizing call flows, queues, and routing rules is intuitive and requires no technical expertise. * Reduced wait times: By automatically answering routine questions and efficiently routing calls, waiting times for callers are significantly reduced. * 24/7 availability: NIA FrontDesk is available around the clock, ensuring that no call goes unanswered. #### What advantages does NIA FrontDesk offer compared to traditional reception services? NIA FrontDesk is always accessible, answers standard inquiries immediately, intelligently forwards calls, handles high call volumes without waiting times, relieves employees, reduces costs, is quick to set up, data protection compliant and multilingual. #### How can I integrate Nia FrontDesk into my office? You activate Nia FrontDesk in the NFON Portal, assign a phone number, configure the desired dialogs and call forwarding, and integrate it directly into your existing NFON cloud telephone system. #### What are the notice periods for cancellation? You can cancel the product monthly. #### How secure is Nia FrontDesk with regard to data protection and data storage? Nia FrontDesk is highly secure with regard to data protection and data storage, meeting the highest standards. All data is processed exclusively in European data centers, complying with strict European data protection requirements. ![](/images/c5_1ExeMP.svg) Cybersecurity ## C5 Attestation: Our commitment to high security standards. BSI C5 attestation is a catalogue of criteria from the German Federal Office for Information Security (BSI) that evaluates the security and compliance controls of cloud service providers. NFON has obtained both BSI C5 Type 1 and Type 2 attestations, confirming that its security controls are not only implemented but have operated effectively over a defined period of time. The verification came from independent reviews conducted by qualified external auditors. This provides a higher level of assurance for security-sensitive customers, including organizations in the public sector, research and development, and regulated industries such as finance and healthcare. 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