Retail and E-Commerce Solutions | NFON [Contact](# "Contact") ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General * [Talk to Sales](tel:+498000636624) * [Write to us](/en/request-information) Search * [![Products](https://a.storyblok.com/f/290788/40x40/539cd331b9/nfon-products.svg) Products](#) Call & Work ![AI icon](/assets/ai_icon.webp) + [Cloud Telephony](/en/products/cloud-telephony/) + [SIP Trunk](/en/products/enablement/) + [Devices](/en/products/devices) Build & Automate ![AI icon](/assets/ai_icon.webp) + [Assistants](/en/products/ai/assistants) + [Bots](/en/products/ai/bots) + [AI Agent Studio](/en/products/ai/agent-studio) Engage & Support ![AI icon](/assets/ai_icon.webp) + [Contact Center](/en/products/customer-contact/) Integrations & Add ons + [Integrations & Add ons](/en/integrations/) * [![Solutions](https://a.storyblok.com/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Solutions](#) Industries + [Health & Wellness](/en/solutions/health-wellness) + [Retail & E-Commerce](/en/solutions/retail) + [Finance & Legal](/en/solutions/finance-insurance) + [Travel & Hospitality](/en/solutions/hospitality) + [Public Sector](/en/solutions/public-sector) + [Energy](/en/solutions/energy) Success stories + [Customer Stories](/en/customer-stories/) * [![Partnerships](https://a.storyblok.com/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partnerships](#) Partner with NFON + [Become a partner](/en/partner/become-partner) + [NGAGE](/en/partner/partner-programme) Partner Portal + [Partner Portal](https://partners.nfon.com/) * [![Help Centre](https://a.storyblok.com/f/290788/40x40/d01fbb4f30/help-nfon.svg) Help Centre](/en/help-center) * [Login](https://start.cloudya.com/ "Login") * International + [International](/en/solutions/retail) + [Deutschland](/de/solutions/einzelhandel) + [España](/es/soluciones/sector-retail) + [France](/fr/solutions/retail) + [Italia](/it/soluzioni/retail) + [Österreich](/at/solutions/einzelhandel) + [Polska](/pl/rozwiazania/sprzedaz-detaliczna) + [Portugal](/pt/solucoes/comercio-a-retalho) + [United Kingdom](/gb/solutions/retail) [![NFON Logo](/assets/logo-nfon.svg)](/en/ "NFON Home") * [Products](#) ![](/web-assets/f/290788/36x36/a9f3ceed6f/nfon-call-work.svg) Call & Work ![AI icon](/assets/ai_icon.webp) Seamless communication ![](/web-assets/f/290788/36x36/d03c61cf40/nfon-build-automate.svg) Build & Automate ![AI icon](/assets/ai_icon.webp) AI Automation ![](/web-assets/f/290788/36x36/106823b73b/nfon-engage-support.svg) Engage & Support ![AI icon](/assets/ai_icon.webp) Omnichannel support ![](/web-assets/f/290788/36x36/50b60f5411/nfon-integrations-add-ons.svg) Integrations & Add ons Connect Teams & CRMs + [![](/images/products-call-work-cloudteleophny-navbar-int_Fjf8b.webp) ### Cloud Telephony ![AI icon](/assets/ai_icon.webp) Seamless cloud telephony for every device. High-fidelity audio with European-grade security.](/en/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/en/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/en/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/en/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/en/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/en/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/en/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/en/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/en/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/en/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/en/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/en/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/en/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/en/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. Explore how we solve complex communication challenges for Europe’s leading brands.](/en/customer-stories/) * [Partnerships](#) ![](/web-assets/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partner with NFON Join the NFON network ![](/web-assets/f/290788/36x36/8c5c9a9c78/nfon-partner-portal.svg) Partner Portal Existing partner login + [![](/images/partnerships-partner-navbar-int_ZHYGKx.webp) ### Become a partner From onboarding to co-branded marketing, we provide the tools you need to win.](/en/partner/become-partner) + [![](/images/partnerships-ngage-navbar-int_Zs3yY9.webp) ### NGAGE Discover our tiered rewards system designed to help you scale your business and revenue.](/en/partner/partner-programme) + [![](/images/partnerships-partnerportal-navbar-int_2ki451.webp) ### Partner Portal Access partner tools, deal registration, training resources, and program benefits in one place.](https://partners.nfon.com/) * [Help Centre](/en/help-center) * Search * [Login](https://start.cloudya.com/ "Login") * en + [International](/en/solutions/retail) + [Deutschland](/de/solutions/einzelhandel) + [España](/es/soluciones/sector-retail) + [France](/fr/solutions/retail) + [Italia](/it/soluzioni/retail) + [Österreich](/at/solutions/einzelhandel) + [Polska](/pl/rozwiazania/sprzedaz-detaliczna) + [Portugal](/pt/solucoes/comercio-a-retalho) + [United Kingdom](/gb/solutions/retail) * [Contact](#) [Contact](# "Contact") + ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General Get in touch with us. ![](/images/getstarted-talktosales-navbar-int_ZMspQ4.webp) ### Talk to Sales Get a free consultation to see how NFON products can meet your needs. [+49 8000 – 63 66 24](tel:+498000636624 "+49 8000 – 63 66 24
") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") retail # Enhance customer engagement with unified communication. Tailored for retail and e-commerce businesses to boost sales, enhance customer service, and streamline operations. [Start your transformation today](/en/request-information "Start your transformation today") * ![](/images/fraglovis-logo_2yux9.svg) * ![](/images/swb-logo_Z2umuuN.svg) * ![](/images/littlelunch-logo-svg_Z1ye6C5.svg) * ![](/images/easy-credit-logo_1pczyr.svg) * ![](/images/ewe-netz-logo_JVgSE.svg) * ![](/images/vienna-house-logo-1_ZmMGXy.svg) * ![](/images/fressnapf_logo_Z2bbOnY.svg) * ![](/images/steinway_and_sons_logo_17Lthn.svg) * ![](/images/t-mobile_logo_2022-1_Z1iauS5.svg) * ![](/images/tchibo-logo_nEx5L.svg) * ![](/images/remondis-logo_Z1N1Fk.svg) * ![](/images/logo_rewe_2edAH5.svg) * ![](/images/hilti_logo_1exNAx.svg) * ![](/images/itsc-logo_1rLbMc.svg) * ![](/images/alba3-logo_15dS0E.svg) * ![](/images/steinbach-logo_Z1N4iEu.svg) * ![](/images/hai-logo_uLQP4.svg) * ![](/images/pfalzwerke-gruppe-logo_100mxj.svg) * ![](/images/bkk-pfalz-logo_Puxw6.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/enetz-logo_Zerbg8.svg) * ![](/images/gebruder-weiss-logo_ZdvYQO.svg) * ![](/images/axa-logo_1IP4Nk.svg) * ![](/images/hai-logo_ZwMhyc.svg) * ![](/images/freidrichstaft-palast-logo_1fgORA.svg) * ![](/images/123energie-logo_ZAe6Jg.svg) * ![](/images/pronova-logo_1ypIJF.svg) * ![](/images/eichman-logo_3RUOb.svg) * ![](/images/ewenetz-logo_UNHSd.svg) * ![](/images/nmc-logo_24sHNe.svg) * ![](/images/fritz-logo_Z21DBU9.svg) * ![](/images/frame-27_270N5x.svg) * ![](/images/kvbw-logo_rG251.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fraglovis-logo_2yux9.svg) * ![](/images/swb-logo_Z2umuuN.svg) * ![](/images/littlelunch-logo-svg_Z1ye6C5.svg) * ![](/images/easy-credit-logo_1pczyr.svg) * ![](/images/ewe-netz-logo_JVgSE.svg) * ![](/images/vienna-house-logo-1_ZmMGXy.svg) * ![](/images/fressnapf_logo_Z2bbOnY.svg) * ![](/images/steinway_and_sons_logo_17Lthn.svg) * ![](/images/t-mobile_logo_2022-1_Z1iauS5.svg) * ![](/images/tchibo-logo_nEx5L.svg) * ![](/images/remondis-logo_Z1N1Fk.svg) * ![](/images/logo_rewe_2edAH5.svg) * ![](/images/hilti_logo_1exNAx.svg) * ![](/images/itsc-logo_1rLbMc.svg) * ![](/images/alba3-logo_15dS0E.svg) * ![](/images/steinbach-logo_Z1N4iEu.svg) * ![](/images/hai-logo_uLQP4.svg) * ![](/images/pfalzwerke-gruppe-logo_100mxj.svg) * ![](/images/bkk-pfalz-logo_Puxw6.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/enetz-logo_Zerbg8.svg) * ![](/images/gebruder-weiss-logo_ZdvYQO.svg) * ![](/images/axa-logo_1IP4Nk.svg) * ![](/images/hai-logo_ZwMhyc.svg) * ![](/images/freidrichstaft-palast-logo_1fgORA.svg) * ![](/images/123energie-logo_ZAe6Jg.svg) * ![](/images/pronova-logo_1ypIJF.svg) * ![](/images/eichman-logo_3RUOb.svg) * ![](/images/ewenetz-logo_UNHSd.svg) * ![](/images/nmc-logo_24sHNe.svg) * ![](/images/fritz-logo_Z21DBU9.svg) * ![](/images/frame-27_270N5x.svg) * ![](/images/kvbw-logo_rG251.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fraglovis-logo_2yux9.svg) * ![](/images/swb-logo_Z2umuuN.svg) * ![](/images/littlelunch-logo-svg_Z1ye6C5.svg) * ![](/images/easy-credit-logo_1pczyr.svg) * ![](/images/ewe-netz-logo_JVgSE.svg) * ![](/images/vienna-house-logo-1_ZmMGXy.svg) * ![](/images/fressnapf_logo_Z2bbOnY.svg) * ![](/images/steinway_and_sons_logo_17Lthn.svg) * ![](/images/t-mobile_logo_2022-1_Z1iauS5.svg) * ![](/images/tchibo-logo_nEx5L.svg) * ![](/images/remondis-logo_Z1N1Fk.svg) * ![](/images/logo_rewe_2edAH5.svg) * ![](/images/hilti_logo_1exNAx.svg) * ![](/images/itsc-logo_1rLbMc.svg) * ![](/images/alba3-logo_15dS0E.svg) * ![](/images/steinbach-logo_Z1N4iEu.svg) * ![](/images/hai-logo_uLQP4.svg) * ![](/images/pfalzwerke-gruppe-logo_100mxj.svg) * ![](/images/bkk-pfalz-logo_Puxw6.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/enetz-logo_Zerbg8.svg) * ![](/images/gebruder-weiss-logo_ZdvYQO.svg) * ![](/images/axa-logo_1IP4Nk.svg) * ![](/images/hai-logo_ZwMhyc.svg) * ![](/images/freidrichstaft-palast-logo_1fgORA.svg) * ![](/images/123energie-logo_ZAe6Jg.svg) * ![](/images/pronova-logo_1ypIJF.svg) * ![](/images/eichman-logo_3RUOb.svg) * ![](/images/ewenetz-logo_UNHSd.svg) * ![](/images/nmc-logo_24sHNe.svg) * ![](/images/fritz-logo_Z21DBU9.svg) * ![](/images/frame-27_270N5x.svg) * ![](/images/kvbw-logo_rG251.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) ![](/images/solutions-industries-retail-hero-int_Z2dDXcU.webp) ![](/images/solutions-industries-retail-hero-int_21v9k6.webp) ## Exceptional service sets your retail brand apart. Whether you operate brick-and-mortar stores or an online marketplace, effective communication is key to driving sales and fostering loyalty. ![](/images/solutions-industries-retail-salesmanagement-imagetext-int_1y9WBc.webp) ## Sales strategy. We help retailers scale communication during seasonal call spikes and use targeted messaging to promote exclusive in-store deals and events. * **Managing seasonal call spikes:** Scale your communication capacity during holidays and sales events to handle increased customer inquiries. * **In-store promotions:** Use targeted communication to inform customers about exclusive in-store deals and events. ![](/images/solutions-industries-retail-customerengagement-imagetext-int_1H1K4q.webp) ## Customer engagement. Deliver instant help for order tracking, returns, and FAQs via AI chatbots, while personalized marketing sends tailored offers based on customer behavior for a more engaging experience. * **Automated customer support:** Provide instant assistance for order tracking, returns, and FAQs through AI chatbots. * **Personalized marketing:** Send tailored messages and offers based on customer behavior and preferences. ![](/images/solutions-industries-retail-customerengagement-imagetext-int-1_ZoFzhE.webp) ## Inventory management. We optimize stock control by providing real-time insights to reduce overstock and prevent shortages. * **Real-time stock tracking:** Monitor inventory levels in real-time to ensure accurate replenishment. * **Demand forecasting:** Use data-driven insights to anticipate demand and adjust stock levels accordingly. ### We help turn your business into a love brand! Build lasting customer loyalty with engaging, meaningful communication that turns your brand into a love brand! [Download the brochure](/web-assets/f/290788/9b2af6ce52/en_retail_brochure_2023-02.pdf "Download the brochure") ![](/images/customerengagement-hero-landingpage-int_Z2wgmhH.webp) ## Our solutions for retail. Our solutions are designed to meet the unique needs of both retail and e-commerce businesses, ensuring you have the tools to succeed across all channels. ![](/images/solutions-industries-retail-siptrunking-card-int_ZHkC6O.webp) ### SIP Trunking. Build global trust by offering local phone numbers across multiple countries. Switch to internet-based calls to drastically reduce your international calling costs and scale your retail operations seamlessly. ![](/images/solutions-industries-retail-cloudpbx-card-int_Z1ujuzq.webp) ### AI Chatbots & Voicebots. Provide instant 24/7 customer support to handle queries at any time of day. Offer personalized shopping assistance by automatically recommending the right products based on a customer's unique browsing history. ![](/images/solutions-industries-retail-contactcenter-card-int_ZeBufH.webp) ### CRM & ERP integrations. Deliver deeply personalised service by accessing a shopper's purchase history instantly during calls. Centralise all customer interactions in one place to streamline data management and improve staff efficiency. ![](/images/solutions-industries-retail-integrations-card-int_vk28d.webp) ### E-Commerce platform integrations. Streamline your retail operations by syncing your communication tools with Shopify, Magento, or WooCommerce. Deliver a seamless customer experience by providing support directly within your existing e-commerce ecosystem. “Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our Microsoft Teams\* a lot more flexibility." ![](/web-assets/f/290788/4896x3264/cd2fd087d3/demeter.jpg) Demeter CORE INFRASTRUCTURE ## Designed for scale. Built for compliance. ### 100% EU Data Sovereignty. All voice processing, AI transcription, and data storage occur exclusively on European servers, guaranteeing total adherence to regional data protection laws. ### GDPR compliant & ISO certified. Built from the ground up to comply with the strictest data privacy regulations. We ensure GDPR compliance fully. Call transcripts and PII are encrypted at rest and in transit. ### Always on, always secure. All voice processing, AI transcription, and data storage occur exclusively on European servers, guaranteeing total adherence to regional data protection laws. Verify our security standards ## Frequently Asked Questions. #### How does SIP Trunking benefit my retail stores? SIP Trunking reduces costs and improves call quality across all locations, ensuring consistent communication. #### Can your systems integrate with my existing platforms? Yes, we provide seamless integrations with most retail POS systems and e-commerce platforms. #### What AI solutions are available for e-commerce? We offer AI chatbots and voice bots that handle customer inquiries, recommend products, and assist in the sales process. \*Microsoft Teams is a trademark of the Microsoft group of companies. ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Revolutionise your customer engagement. [Get in touch](/en/request-information "Get in touch") ![NFON Logo](/assets/logo-nfon.svg) News * [Events](https://www.nfon.com/en/news/events) * [Press](https://corporate.nfon.com/en/communication/) Customers * [Cloudya Login](https://start.cloudya.com/auth/login) * [Admin Portal](https://admin.nfon.com/) * [NFON Status](https://status.nfon.com/) About NFON * [Corporate](https://corporate.nfon.com/en/) * [Investor Relations](https://corporate.nfon.com/en/investor-relations/ir-at-a-glance/) * [Sustainability & ESG](https://corporate.nfon.com/en/sustainability/) * [Career](https://corporate.nfon.com/en/careers/) Legal * [GTC-SLA](/en/legal/gtc-sla) * [Legal Notice](/en/legal/legal-notice) * [Trust Center](https://www.nfon.com/en/trust-center/) * [Data Protection](/en/legal/data-protection) * [Cookie Settings](javascript:onclick=UC_UI.showSecondLayer()) © 2026 - NFON | All rights reserved.