1. Setting up or registering an extension via Softphone

Classic GUI Office GUI

After logging in with your customer number and password the Softphone will now launch. However, an extension is not yet assigned. Please click on the blue arrow available on your main navigation panel within the Classic GUI to open the following window:

After logging in with your customer number and password the Softphone will now launch. However, an extension is not yet assigned. Please click on the yellow arrow available within the Office GUI to open the following window:

 

The telephone now allows you to generate a new extension in the system or to assign an existing extension.

To add a new extension please click "Create new extension".

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Please follow these steps to create a new extension: 

Enter the extension number, the extension name to be displayed and a voicemail password with at least four digits. This password is required to retrieve voicemail messages from an external telephone for example. Now, select the outside line (your telephone number but without the extension).

After pressing “Create extension”, the data entered is configured in the system.

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Please click "Restart softphone".

When assigning the existing extension please click "Login with existing extension".

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Please enter the extension number and the respective voicemail password and click "Logon extension".

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However, please note that this process deactivates the existing end device (for example a snom desk telephone). I.e., from now on, only the Nsoftphone premium rings.

Please click "Logon extension".

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Your softphone was successfully registered to the extension.

Please click "Restart softphone".

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Please restart your client via  in the main navigation panel if there's no connection to the SIP server available. The symbol flashes red if an error has been occured .

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