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    Business Communications with Cloudya

    Cloudya enables you to communicate from anywhere by phone, video and screen sharing, or conferencing. Here’s what’s included:

    • Telephony
    • Meet & Share
    • Pricing
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    Integrations

    Learn more about which products you use to integrate NFON into your existing systems and tools to improve productivity and customer experiences.

    • CRM Connect
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    Customer Contact

    Get to know which NFON products can support you to provide the best customer contact and service.

    • Nmonitoring Queues
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    Enablement

    Benefit from the advantages of the cloud while keeping your existing telephone system.

    • Nconnect Voice
  • Solutions
    By Industry

    Find out how your business can benefit from cloud-based communication.

    • Retail
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    Discover our broad product bundle that helps you deliver a positive experience at every point of interaction with your customers.

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    Get Started

    Gain useful insights about our products, trends and cloud telephony.

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3. Address Book

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  • Windows
  • NCTI premium / CRM for Windows manual
  • E. Range of functions
  • 3. Address Book
A. General Information
  • 1. Introduction
B. Quick start
C. Compatibility and version
D. Initial operation
  • 1. Requirements
  • 2. Software Installation
  • 3. Configuration CTI Client
E. Range of functions
  • 1. Make And Receive Calls
  • 2. Presence Management
  • 3. Address Book
  • 4. Call History
  • 5. Messenger
F. CRM Integration
  • 1. General
  • 2. Outlook
  • 3. Salesforce
G. Where to get help for your telephone system?
Download

To open the address book of the client, click on the green icon  in the menu bar.

RTEmagicC_01_Adressbook_search.png

In the CRM version of the client, the address book automatically sorts your contacts depending on the CRM system. You will find all contacts of different CRM tools integrated into one directory.

Manual_18

Jump to:

  • Dial from the address book
  • Search function

Dial from the address book

You have the possibility to dial contacts directly from the address book.

Right-click on the contact in your address book.

If you click on Dial, the contact's information will be displayed.

By clicking on the telephone number, the call is initiated.

Search function

Enter the contact's name or extension into the search field.

If the contact is saved in several data bases, the contact will be displayed multiple times.

Manual_18
2. Presence Management 4. Call History
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