1.1. General functions
Starting the application and standby
– Ensure that network and Internet connection are stable. Start the application.
⇒ The application starts in minimized format in the menu bar.
⇒ After registration at the telephone system, the NCTI premium/CRM client will be signalized with a green icon in the menu bar.
– For internal calls, enter the extension and click Make call.
– For external calls, enter the telephone number and click Make call.
– To end the call, click on Deflect.
Incoming calls are signalized by a telephone window on the screen.
– To answer the call, pick up at the telephone directly or click on Answer.
– To end the call, click Deflect.
If you do not want to be disturbed, you can change your availability with the presence management.