1. Introduction

Welcome!
 
We are proud to introduce our NCTI premium/CRM client for Windows. The NCTI premium / CRM client is optimised for the NFON telephone system. NCTI premium / CRM for Windows has been designed to make your phone easier and more convenient to use. It can do this in a number of ways as with presence management, chat or available CRM/ERP systems and this document will show you how.

We hope you enjoy using your NCTI premium/CRM for Windows.

The CTI (Computer Telephony Integration) client uses your computer as a remote control for your desk telephone. We offer you two licence options, one with and one without CRM integration. You have the option to integrate CRM and ERP systems into the client as well.

Integrate various Customer Relationship Management (CRM) tools to the NFON telephone systems with NCTI premium/CRM for Windows. The resulting shortened work processes lead to increased productivity and efficiency at work.

This document will provide you detailed insights into installation and usage of NCTI premium/CRM to make your phone easier and more convenient to use.