7.1. Online help

You can find online support on the service site for virtually every dialogue.

Simply click on the small question mark () at the top right of the dialogue.

  • If you are in the overview dialogue and click on “HELP”, you get general information about the element.
  • If you are directly in an element dialogue and click on “HELP”, you get a specific configuration example.

Control codes allow direct access to the telephone system’s functions. The following codes apply:

Code Description
**## Restart devices, only for snom devices!
#+n Use outside line "n" to call the telephone number ("n" replaces the “0” otherwise required to access an outside line)

Start and end voice recording (if this function is enabled for the extension)

*10+profile number Activation of the call forwarding profile

Permanent call forwarding to telephone number (TN)

**11 Cancel permanent call forwarding

If not available, forward to telephone number (TN)

**12 Cancel call forwarding if no answer

If busy, forward call to telephone number (TN)

**13 Cancel call forwarding if busy
*14+TN If not registered, forward to telephone number (TN)
**14 Cancel forward if unregistered
*2+Speed dial Directly dial the extension/telephone number via speed dial
*3 Pick up the last call ringing in the pick-up groupe

Pick up call coming in to the extension (EXT)

*490 Activate call waiting

Deactivate call waiting

*5 If busy, automatic callback activated

If busy, automatic callback deactivated

*55 Specify primary device within a premium extension (Premium Package)
*72+nnnn1 Call skill service nnnn

Call eFax additional costs will occur

*74+nnnn1 Call time control nnnn
*75+nnnn1 Call group nnnn
*76+nnnn1 Call announcement nnnn

Call queue nnnn

*78+nnnn1 Call conference service nnnn

*791            Access voice mail for this extension with password

*791158       Access voice mail for extension 158, with the password for 158!

*11*791       Transfer your calls to your voice mail

*11*791158  Transfer your calls to the voice mail of the extension 158

*792  Access voice mail entering extension number, e.g. for remote enquiry
*80 Activate intercom
**80 Deactivate intercom
*80+NST Intercom to extension (EXT)

Become member of the queue with service ID nnnn


Leave queue with service ID nnnn

*85 Echo extension

Block caller ID (CLIR)

*860 Show main number as telephone number
**86 Show telephone number incl.direct dial (CLIP)
*87 Subscribe to Skill-set
**87 Unsubscribe to Skill-set
*9+Project Number

Define a project number for outbound calls. (Note: The project number is only valid for the very next outbound call)

Function codes for conference rooms during an active conference.
** Help
*2 Activate or deactivate mute.
*3 Express your needs.

Activate or deactivate mute of all participant.

*6 Lock the conference.
1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax, etc. This means: is the Service ID "1", "0001" must be entered when entering the function code.