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    Business Communications with Cloudya

    Cloudya enables you to communicate from anywhere by phone, video and screen sharing, or conferencing. Here’s what’s included:

    • Telephony
    • Meet & Share
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    Integrations

    Learn more about which products you use to integrate NFON into your existing systems and tools to improve productivity and customer experiences.

    • CRM Connect
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    Customer Contact

    Get to know which NFON products can support you to provide the best customer contact and service.

    • Nmonitoring Queues
    • Contact Center Hub
    • Noperatorpanel
    • Nhospitality
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    Enablement

    Benefit from the advantages of the cloud while keeping your existing telephone system.

    • Nconnect Voice
  • Solutions
    By Industry

    Find out how your business can benefit from cloud-based communication.

    • Retail
    • Finance & Insurance
    By Use Case

    Discover our broad product bundle that helps you deliver a positive experience at every point of interaction with your customers.

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    Get Started

    Gain useful insights about our products, trends and cloud telephony.

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    Configure your extensions individually and get full insights on your data records.

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1. Introduction

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  • Administration Portal
  • Administration portal manual
  • B. Basic Information
  • 1. Introduction
A. General information
  • 1. Introduction
  • 2. Used symbols
  • 3. Short description
B. Basic Information
  • 1. Introduction
  • 2. The logic behind the telephone system
  • 3. The extension as the key element
C. Administration portal
  • 1. Login
  • 2. Description of the user interface
  • 3. Targets
  • 4. Elements
  • 5. Administration
  • 6. DID
  • 7. Extras
  • 8. Release notes
D. Where can you find help with your telephone system?
Download

The new administration portal provides the user with a simple and intuitive configuration of key elements of his/her virtual telephone system. The user can quickly add or manage a new element.

Using the administration portal, you can add a service or an extension in just one step. Add a new service (for example a queue) and determine directly when configuring the service, whether to assign an extension or only a specific direct dial number.

Further information regarding the Telephone extensions can be found under "C. 3.1.1  Phone extension".

Currently it is not possible to link more than 20 elements (hops) in the phone system.

3. Short description 2. The logic behind the telephone system
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