• Products
    Business Communications with Cloudya

    Cloudya enables you to communicate from anywhere by phone, video and screen sharing, or conferencing. Here’s what’s included:

    • Telephony
    • Meet & Share
    • Pricing
    • Devices
    Integrations

    Learn more about which products you use to integrate NFON into your existing systems and tools to improve productivity and customer experiences.

    • CRM Connect
    • NCTI
    • NFON Integration for Microsoft Teams
    Customer Contact

    Get to know which NFON products can support you to provide the best customer contact and service.

    • Nmonitoring Queues
    • Contact Center Hub
    • Noperatorpanel
    • Nhospitality
    • Neorecording
    Enablement

    Benefit from the advantages of the cloud while keeping your existing telephone system.

    • Nconnect Voice
  • Solutions
    By Industry

    Find out how your business can benefit from cloud-based communication.

    • Retail
    • Finance & Insurance
    By Use Case

    Discover our broad product bundle that helps you deliver a positive experience at every point of interaction with your customers.

    • Customer support
  • Resources
    Get Started

    Gain useful insights about our products, trends and cloud telephony.

    • Cloud Telephony
    • Blog
    • Customer Stories
    • Cloud Telephony Glossary/Lexicon
    Cloudya at work

    Ready for the cloud? Learn everything you need to know about Cloudya.

    • Setup
    • Cloudya How To
    • Cloudya Functions
    • FAQ
  • Service
    NFON Insights

    Always be up to date with trends and new NFON releases.

    • Documentation
    • Downloads
    • Product Tech Space
    • Release Notes
    Client Areas

    Configure your extensions individually and get full insights on your data records.

    • Ncontrol
    • CDR
    • mynfon.net
  • Login
  • Contact Us
    • Contact Us
    • Request call back

    Contact sales:

    +49 8000 - 63 66 24

    Contact support:

    +49 800 63 66 555

    Or send us a request

    Write us

    Contact sales:

    +49 8000 - 63 66 24

    By sending the contact data, the data protection declaration of NFON AG is acknowledged: Data Protection.

  • EN
    • Deutschland
    • France
    • Italia
    • Nederland
    • España
    • Polska

3. Short description

  • Home
  • Service
  • NFON Insights
  • Documentation
  • Manuals
  • Portals
  • Administration Portal
  • Administration portal manual
  • A. General information
  • 3. Short description
A. General information
  • 1. Introduction
  • 2. Used symbols
  • 3. Short description
B. Basic Information
  • 1. Introduction
  • 2. The logic behind the telephone system
  • 3. The extension as the key element
C. Administration portal
  • 1. Login
  • 2. Description of the user interface
  • 3. Targets
  • 4. Elements
  • 5. Administration
  • 6. DID
  • 7. Extras
  • 8. Release notes
D. Where can you find help with your telephone system?
Download

How does the telephone system work?

Our telephone system is a new, highly innovative type of telephone system connected to a conventional telephone network. What is new is that instead of an ISDN connection, you can now access the telephone system directly via the Internet. This eliminates the need to install a telephone system on site. Synonyms for this on the market are also virtual telephone system or hosted PBX – Private Branch Exchange or IP Centrex. With the help of this technology, even small companies have access to the functions of a sophisticated telephone system as can be typically found in large companies. The extensive scope of services of our system includes functions such as voicemail, queues, voice dialogues and telephone conferences. The system telephones communicate with the telephone system via the company’s local network and the broadband data circuit (ADSL or SHDSL).IP telephones digitise telephone calls to ISDN quality and transmit them to the data centre via the company network and broadband data circuit, where they are then transmitted to the public telephone network. Internal calls are of course transmitted to the respective end device directly within the company network. The system is configured via the service site, which can be easily accessed on the web. Furthermore, some functions (e.g. call forwarding and logging into queues) can also be set up using the telephones.

2. Used symbols B. Basic Information
News
  • Events
  • Press
  • NFON Status
Partner
  • Partner Portal
  • Partner Programme
About NFON
  • Company
  • Careers
  • Management
  • Investor Relations
  • Compliance Code
Customers
  • Login
  • Admin Portal
  • Referral Program
  • Ncontrol
  • Product Tech Space
  • GTC-SLA
  • Legal Notice
  • Data Protection
  • Security
  • Cookie settings

© 2023 - NFON | All rights reserved.