The Nvoice Mobile client for Android is compatible with software version from 2.1 to 6.0.
Important information regarding compatibility:
Android mobile phones, of which the software was unlocked without authorisation (so-called “rooting") are not supported. Please be sure to always use the latest Android version provided by the manufacturer of your mobile phone. So-called “Custom ROMs” are not supported.
Due to manufacturer-specific differences in Android versions, limitations and operating problems can occur in individual cases.
For a detailed list of compatible end devices, please refer to the document Nvoice Mobile Android compatibility list.
When frequently changing SIM cards, the client may no longer be able to correctly assign the configuration.For instance, when using a T-Mobile and Vodafone SIM and switching frequently, the Vodafone configuration may still be active with the T-Mobile SIM inserted.This could possibly cause problems.Therefore, if your Nvoice Mobile client is not working, please check the configuration.
When using a mobile phone with a prepaid card, your Nvoice Mobile client may suddenly stop working.This could either be due to a lack of prepaid funds or activated web sessions.