C. Where can you find help regarding your telephone system?
You can use various sources for help concerning your issues. Please use them in the order suggested here:
|NFON AG||Machtlfinger Str. 7|
Tel.: + 49 89 45 3000
Here you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information.
For any feedback to documentation, please contact firstname.lastname@example.org
|portal.nfon.com||The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.|
The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.
|Support hotline for existing customers||If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.|
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.
Please include at least the following items with your inquiry:
• Your customer number, your name and a telephone number
• A full description of the malfunction, error or question about operation
• Specify the affected system component (e.g. for end devices the MAC address)
• Specify when this incident occurred and the frequency
• Please also specify which other support sources you have used thus far
Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.
|Support hotline |
for test customers
|Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.|
|Support for Austrian customers:|
portal.nfon.at ~ support.nfon.net ~ Hotline +43 2742 7 55 66-555
|||Support for German Customers:|
portal.nfon.com ~ support.nfon.net ~+49 800 63 66 555
|||Support Dutch customers:|
portal.nfon.com ~ support.nfon.net ~ +31 88 9382244