4. Call forwarding

Each user has an automatically set call forwarding profile - the default profile.

It is active per default.

- You can create your personalised profiles for certain scenarios as e.g. "Vacation" and set the target phone number to which the call can be forwarded to.

- Click on the + button under the profile tab.

- Define a title and the profile number for your profile. You can also define a colour for your profile.

- In order to activate a profile, click on the blue dot next to the profile name. 

You have created a profile "Vacation". To define exactly what this profile should do, you can either activate one of the call forwarding conditions

• Always
• Busy
• No answer
• Not registered

Or you can set a rule and use source based call forwarding:

Source based call forwarding means, you can choose a specific source, a telephone number, and define a rule - so what should happen if this specific telephone number calls you.

- Click on the + button in the "Vacation" tab and add a rule.

- Choose the source, the telephone number you would like to define your rule for.e.g. you choose the phone extension of a colleague Clara.

Define what should happen, if Clara calls you, e.g. each time she calls, her call should always be forwarded to your voicemail.

- In order to set this rule, select the condition "Always".  

- Define the destination to which Clara's call should be forwarded to, e.g. your voicemail.

- Save the rule.

You can also signal a busy tone by selecting "Busy" or you can define a certain phone number to which the call should be forwarded to.

There are four call forwarding conditions. In order to use them, you need to define a destination to which the call should be forwarded to.

- Define the call forwarding destination via the dropdown.

What do the call forwarding conditions mean:

• Always

The call will always be forwarded. The caller will then be forwarded directly to the defined destination.

• Busy

Your extension is busy. Where should the call be forwarded to?

The caller receives a busy signal and will then be forwarded to the defined destination.

• No answer

You are not answering the incoming call within a defined time limit. The time limit can be set to 5, 10, 15 or 20 seconds by clicking on the number dropdown.

- Click on the number in the Dropdown. 

The caller receives a waiting signal and will then be forwarded to the defined destination.

• Not registered

Your device is not registered on pbx (e.g. broken cable etc.). All incoming calls will be forwarded to a defined destination. 

In case you wish to create a similar profile but one that would still differ from an existing profile, you can duplicate a profile.

and enter a new profile title, choose a profile number and .

- Click on the duplicate button.

- Enter a new profile title and choose a profile number.

- Define the rules and conditions.

- Save the new profile.