• Products
    Business Communications with Cloudya

    Cloudya enables you to communicate from anywhere by phone, video and screen sharing, or conferencing. Here’s what’s included:

    • Telephony
    • Meet & Share
    • Pricing
    • Devices
    Integrations

    Learn more about which products you use to integrate NFON into your existing systems and tools to improve productivity and customer experiences.

    • CRM Connect
    • NCTI
    • NFON Integration for Microsoft Teams
    Customer Contact

    Get to know which NFON products can support you to provide the best customer contact and service.

    • Nmonitoring Queues
    • Contact Center Hub
    • Noperatorpanel
    • Nhospitality
    • Neorecording
    Enablement

    Benefit from the advantages of the cloud while keeping your existing telephone system.

    • Nconnect Voice
  • Solutions
    By Industry

    Find out how your business can benefit from cloud-based communication.

    • Retail
    • Finance & Insurance
    By Use Case

    Discover our broad product bundle that helps you deliver a positive experience at every point of interaction with your customers.

    • Customer support
  • Resources
    Get Started

    Gain useful insights about our products, trends and cloud telephony.

    • Cloud Telephony
    • Blog
    • Customer Stories
    • Cloud Telephony Glossary/Lexicon
    Cloudya at work

    Ready for the cloud? Learn everything you need to know about Cloudya.

    • Setup
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    • FAQ
  • Service
    NFON Insights

    Always be up to date with trends and new NFON releases.

    • Documentation
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    • Release Notes
    Client Areas

    Configure your extensions individually and get full insights on your data records.

    • Ncontrol
    • CDR
    • mynfon.net
  • Login
  • Contact Us
    • Contact Us
    • Request call back

    Contact sales:

    +49 8000 - 63 66 24

    Contact support:

    +49 800 63 66 555

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    Write us

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  • EN
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3. Settings

  • Home
  • Service
  • NFON Insights
  • Documentation
  • Manuals
  • Cloudya
  • Web App
  • Cloudya Web App manual
  • B. Using the app
  • 3. Settings
A. General information
  • 1. Introduction
  • 2. Used symbols
B. Using the app
  • 1. Overview
  • 2. Telephone - how to make calls
  • 3. Settings
  • 4. Call forwarding
  • 5. Conference
  • 6. Meet & Share
  • 7. Meet & Share Add-in
C. Admin - Add new users
D. Where you can get help
Download

Jump to:

  • Settings
  • User
  • Call forwarding
  • Queues
  • Function keys
  • Fax
  • more
    • Download
    • Info

Settings

Here you will find all app parameters.

The settings are clustered into seven sections:

  • User
  • Call forwarding
  • Queues
  • Function keys
  • Fax
  • Download
  • Info
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User

  • Here you can see your profile
  • Change your password
  • Select your primary device - for more details see chapter Overview - App menu
  • Select your app language
  • Set options like call waiting indication, intercom, parallel ringing
  • Set ringtones
  • Set voicemail settings
  • Add linked extensions
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Call forwarding

Set call forwarding parameters.

For more details, see the chapter Call forwarding.

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Queues

Currently not available.

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Function keys

Set your functions keys.
Your function keys will also be shown as contacts in your favourite list.

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Fax

In case you have a fax extension, you can connect it to your app in order to send and receive faxes.
You will need your fax login and PIN to connect your extension.

- Go to Settings - Fax - Add fax.

Once your fax extension is successfully connected, the feature fax will appear in the menu. Here you will find your fax history and can send faxes.

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Download

Here you will find the current version of the Desktop Apps for Windows and macOS for download.

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Info

Here you will find more information on the app.

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2. Telephone - how to make calls 4. Call forwarding
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