2. Telephone - how to make calls

Make a call

There are several possibilities to initiate a call:

  • double click on the number you want to call or
  • drag & drop the number to the area on the right or
  • use the dial pad to enter the telephone number or search the directory via the search field
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Your call status is visible at the top of the screen. When in a call, a green line indicating the phone number you are in a call with and your talking time will appear.

Incoming call

In case of an incoming call, a pop up with caller's information as phone number or extension and name will appear.

- Accept or decline the call.

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Browser notifications for incoming calls

You will be notified on incoming calls when the browser window is minimised or you are currently on another tab.

Hold

You can put a call on hold by clicking on the hold button null.

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  • In case of a second incoming call, a pop up with caller's information will appear. A second indication will appear in the telephone field.

- Take the second call and put the first call on hold automatically.

Or you can deflect the call to your voicemail.

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You can also put both calls on hold at the same time.

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Your call status is visible at the top of the screen. If all calls are on hold, a yellow line indicating your status will appear.

Call swap

Call swap is a change between two active calls.

- Click on the telephone number and swap the calls.

You will see the active call in the green bar on the very top of the app and in the telephone field, tagged as "In call".

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Call Transfer

Interactive Blind Transfer

When you are in a call with someone and want to transfer the call to another person without asking the latter if the transfer is possible:

1. Select a name from your favorites list/phone book or type in the search field.

2. Drag and drop the selected name to .

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The transfer has been successful if the snack bar displays the following:

2_How_to_make_calls_Transfer_attended_Call_forwarding_successful

Interactive Attended Transfer

When you are in a call with someone and you want to transfer the call to another person and you talk to this person first and he/she decides whether to accepct the call or not:

1. Select a name from your favourites list/phone book or type it in a search field.

2. Put the first call on hold.

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3. Call the second person while the first call is on hold.

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4. Transfer the first call to the second call by dragging and dropping the second call to .

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The transfer has been successful if the snack bar displays the following:

2_How_to_make_calls_Transfer_attended_Call_forwarding_successful

Non-Interactive Blind Transfer

When someone is calling you and you do not want to take the call but to to transfer the call to another person without asking this person if the transfer is possible:

1. Click anywhere outside the blue square (incoming call):

 

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After you have clicked somewhere outside the incoming call box, the incoming call from caller 1 is still active and shown in the top right corner:

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2. Select a name from your favorites list/phone book or type in a search field.

3. Transfer the first call to the second call by dragging and dropping the second call to .

2_How_to_make_calls_Tranfer_Blind_Unattended_3

The transfer has been successful if the snack bar displays the following:

2_How_to_make_calls_Tranfer_Blind_Unattended_4

Non-Interactive Attended Transfer

When someone is calling you and you do not want to take the call but to transfer the call to another person and you talk to this person first and he/she decides whether to accepct the call or not:

1. Click anywhere outside the blue square (incoming call):

2_How_to_make_calls_Tranfer_Blind_Unattended_1_

After you have clicked somewhere outside the incoming call box, the incoming call from caller 1 is still active and shown in the top right corner:

2_How_to_make_calls_Tranfer_Blind_Unattended_2

2. Select a name from your favorites list/phone book or type in a search field.

3. Call the second person while the first call is not taken and is still shown as incoming.

2_How_to_make_calls_Tranfer_Blind_Attended_2

4. After the second person takes the call, the status "in call" is shown in the top right corner. The green bar at the top also displays the name of the person in call and the current duration of the call.

The first call is still not taken and is shown as incoming under the active call with the second person.

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5. Transfer the first call to the second call by dragging and dropping the second call to .

2_How_to_make_calls_Tranfer_Blind_Attended_4

The transfer has been successful if the snack bar displays the following:

2_How_to_make_calls_Transfer_attended_Call_forwarding_successful

Switch to a video call

Note that this function is currently available only for the Web App. Note that the function is currently in public beta.

When you are in an active audio call, you can switch to a video call. You can see the video call button  in the top right-hand corner. When hovering over the button, you can see the tooltip "Activate video".

Start a video call by clicking on the video call button . Once the video has been activated, the video call button changes to .

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Note that the video is automatically deactivated for both parties when starting a dynamic conference or when the call is put on hold.

The video is also automatically deactivated when switching to screensharing. You will have to press the video call button to switch to a video call.

If both parties have activated the video by clicking on the video call button, you can see the following:

  • your own video in a small window (1),
  • the video of the other party in the larger window (2) (if the other party has not activated the video, the larger area is grey).

If you hover over the larger video window, a snackbar with the fullscreen button appears in the bottom right-hand corner. If you hover over the button, you can see the tooltip "Fullscreen" (3).

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Click on the fullscreen button or double-click on the video of the other party to see the video of the other party in the fullscreen view. You can see the video in the fullscreen view and your own video in the top right-hand corner.

To exit the fullscreen mode:

  • If you move the mouse towards the top of the screen, the exit button appears in the middle (1). Click the exit button. You can see the navigation bar and other tabs in the browser, however, the video is still in the fullscreen mode in the Cloudya tab. To exit the fullscreen mode in the Cloudya tab, double-click on the video or press the Esc key or click on the fullscreen button (2).
  • Press the Esc key. You can see the navigation bar and other tabs in the browser, however, the video is still in the fullscreen mode in the Cloudya tab. To exit the fullscreen mode in the Cloudya tab, double-click on the video or press the Esc key or click on the fullscreen button (2).
  • Double-click on the video. The fullscreen mode is deactivated.
  • Click on the fullscreen button (2). The fullscreen mode is deactivated.
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Switch to screen sharing

Function availability

Note that this function is currently available only for the Web App. Note that the function is currently in public beta.

When you are in an active audio or video call, you can switch to screensharing. You can see the screen sharing button  in the top right-hand corner. When hovering over the button, you can see the tooltip "Start sharing your screen".

Start sharing your screen by clicking on the screen sharing button .

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The following selection dialogue opens (part of Chrome):

You can select between the following screen sharing options:

  1. Share the entire screen (1),
  2. Share an application window (2),
  3. Share a Chrome tab (3).
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Select what you would like to share in one of the three tabs.

Start sharing what you have selected by clicking on "Share".

Click on "Cancel" to close the selection dialogue.

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Note that the selection dialogue is part of your browser and does not follow Cloudya language user settings but corresponds to your Chrome language settings.

The screen sharing has been activated. You can see what you sharing in the smaller window in the top right-hand corner, the other party sees what you are sharing in the larger window.

At the bottom of the Cloudya tab you can see the box saying that you are sharing your screen.

Click on "Stop" sharing to stop sharing your screen.

Click on "Hide" to remove this information from your screen.

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Change What You are Sharing or Stop Sharing

To change what you are sharing, click on the screen sharing button .

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After clicking on the screen sharing button, you can select between the two options, "Change what you are sharing" and "Stop sharing your screen".

Click "Change what you are sharing" to select another screen/application window/Chrome tab to share.

Click "Stop sharing your screen" to stop sharing.

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See where the call is coming from

You can see who originally called if a call is transferred.

The original caller appears in the pop up window. The orange line in the pop up shows you the person transferring the call.

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