"Nvoice for Microsoft Teams" is a bolt-on that supplements the "Telephone System" service with a Voice over IP (VoIP) interface into Microsoft Phone System. Nvoice for Microsoft Teams uses Microsoft’s Direct Routing solution to enable PSTN services from within Microsoft Teams.
Using Nvoice for Microsoft Teams, customers get a true enterprise voice solution, featuring a host of intelligent telephony features provided by the NFON Telephone System, within the familiar Microsoft environment, which can be accessed from any location and any device, enabling better collaboration and improved productivity.
The Microsoft Teams clients are used as softphones connected to the NFON Platform (via the Microsoft Phone System and Direct Routing), which allow users to leverage the enterprise telephony features that comes with Cloudya (e.g. Queue and ACD routing, Contact Centre, etc.).
The deployment and configuration of the Microsoft Teams Apps is done from the Microsoft 365 / Office 365 Teams Admin Centre, a familiar interface to most IT Departments, while the integration between the NFON Platform and the Microsoft Phone System is configured via PowerShell, which can be done by your Microsoft Partner.
The required Cloudya components to enable this integration with the NFON Telephone System can be ordered via a separate order form from NFON.