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") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") # Real-time queue insights at your fingertips. **Extend your Cloud Telephony system with real-time queue monitoring and agent performance insights.** Empower your teams to deliver faster responses, detect issues before they escalate, and optimize staffing with smart, intuitive dashboards. Whether scaling service teams or managing busy campaigns, Nmonitoring Queues gives you the power to turn insights into action — effortlessly. [Start now](/en/request-information "Start now") ![](/images/nmq-key-visual_Z236p2u.webp) ![](/images/nmq-key-visual_CeimO.webp) ## Deliver an optimal customer experience. Small and medium enterprises might struggle to deliver better customer support while being restricted to limited resources for fully featured contact centres. Nmonitoring Queues is an efficient way to empower customer support teams. Agents can monitor and track their own activity including queues and key KPIs, receive supervisor instructions and log in work breaks in a clear, organised manner. ## Discover the main benefits. Our queue monitoring add-on gives you in-depth insights into the performance of service teams and campaigns. ### Directly bookable through NFON Cloud Telephony. With fully customisable wallboards and up to 180 built-in performance KPIs. ### Quickly pinpoint issues. Monitor call queues and agent activity in real time to resolve problems faster and boost team efficiency. ### Deliver more value to customers. Offer increased value and a better experience to customers. ### Improve agent planning. Detect peak times, average call duration and more to enable efficient agent planning. ### Fast and simple access. Book through NFON Cloud Telephony by selecting the agents you need and start using the solution right away. ### Easily scalable. Pay-per-agent, adjust as needed on a monthly basis. [Request more information](/en/request-information "Request more information") ## Why Nmonitoring Queues? ![](/images/costumer-story2_12bpVf.webp) ### High-quality customer support Service teams aim to increase efficiency, optimize processes, and ultimately deliver greater added value to customers to ensure a better experience and stronger results. ![](/images/costumer-story3_ZhyHdH.webp) ### Efficient agent deployment planning Teams try to identify peak and off-peak times in order to strategically plan shifts and ensure they are available at all times to meet customer needs. ![](/images/costumer-story4_Z6mSVn.webp) ### Campaign monitoring Outbound call teams strive to monitor, analyze, and adjust campaigns in real time to ensure optimal performance and improved results. ## Nmonitoring Queues at a glance. Real-time monitoring ![](/images/csm_nmqs-realtime_648560afd3_1Tkjwb.webp) ## Real-time monitoring. An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface. Comprehensive analysis ![](/images/csm_nmqs-comprehensive_analysis_d55602658d_Z1coCfV.webp) ## Comprehensive analysis. Detailed reports let you identify the root cause of performance issues so you can address them immediately. Unlimited wallboards ![](/images/csm_nmqs-wallboards_b08f769216_2dFYKI.webp) ## Unlimited wallboards. * Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools. * Nmonitoring Queues gives each type of user precisely the information they need with various data views Comprehensive visual dashboard ![](/images/csm_nmqs-comprehensive_analysis_d55602658d_Z2nWp1O.webp) ## Comprehensive visual dashboard. * Agent profile for self-monitoring and efficient call handling. * Agents can easily manage their queues and view calls and supervisor messages instantly. ## See how others are succeeding with NFON. > "Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility." ![](/web-assets/f/290788/1206x1560/1ede4b4a5f/demeter.png) Tobias Armleder IT Lead, Demeter > “Since we switched to NFON, we can finally > take calls wherever we are and from any > device. The integrations with Microsoft > Teams have made things a lot easier, and > we can use the whole Microsoft Teams > suite, with any client or partner - just being > a click away at all times.” ![](/web-assets/f/290788/1206x1560/ddd13429d6/untitled-design-31.png) Jeanne Beck, Marketing Manager, Wefapress > Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.” ![](/web-assets/f/290788/200x200/eec7d21fa5/financial_com_logo.jpeg) Fritz Pschormeir Head of IT Infrastructure, financial.com ## Discover our business solutions. ![](/images/solutionsoverview_2ofbY7.webp) ### Retail. Make customer care a bliss. Find how Cloudya empowers Demeter to meet their everyday challenges within their industry. [Learn more](/en/customer-stories/demeter) ### E-Commerce. FMCG e-commerce is the champion league of online retail, where seamless operations are crucial. Discover why NFON’s Cloud Telephony is the ideal partner for e-commerce. [Learn more](/en/customer-stories/cewe) ### Information Technology. IT providers understandably have high expectations of their business suppliers. Explore how NFON’s Cloud Telephony meets those expectations. [Learn more](/en/customer-stories/financial-com) ### Manufacturing. In industries where communication isn’t the core focus, a reliable and intuitive infrastructure is essential. Discover why NFON’s Cloud Telephony is the ideal solution for manufacturers. [Learn more](/en/customer-stories/wefapress) ### Consultancy. When a top telecom consultancy chooses NFON’s Cloud Telephony, it speaks volumes. Discover why industry experts select us for their cloud telephony. [Learn more](/en/customer-stories/analysys-mason) ## Good reads. [Nmonitoring Queues One-pager](/web-assets/f/290788/x/fe1af4624d/nfon-call-queue-analytics-customer-en.pdf) ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Ready to get started? Let's do this. 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