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") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") # Frequently Asked Questions. From A to Z, we’ve got everything you’re looking for! ![](/images/products-cloudtelephony-faq-int_MgM2p.webp) ![](/images/products-cloudtelephony-faq-int_ZuCYa5.webp) #### What is Cloudya? Cloudya is NFON's smart business communication platform that helps make your workflow smart. It has several functions, including cloud telephony. [Learn more](/en/products/cloud-telephony/ "Learn more") #### What technology does the cloud telephone system use? The base technology is called hosted PBX, often called IP Centrex. Both refer to the same concept: the telephone system is not installed at the company site but at an external data center, and can be accessed anywhere using the Internet. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/ip-centrex "Learn more") #### How much does Cloudya cost? We offer flexible and transparent prices for customers of all sizes. Visit our pricing page for more details. [View prices](/en/pricing "View prices") #### Where do I log in to the Cloudya web app? You can access the Cloudya web app [here](https://start.cloudya.com/). Simply enter your user credentials to log in and start using your cloud telephone system from any device. #### Can I integrate my PC with Cloudya? With Computer Telephony Integration, or CTI, you can make or receive calls using your PC. Advantages of this allow you to also see all the information from the customer database on your screen. Whether you’re at the office or at the home office using your laptop. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/cti "Learn more") #### Can I use my smartphone as an extension? With our app, you link your mobile to the Cloudya and your mobile becomes a full-fledged extension. You lose no functionality of your profile when using the app. And you can easily phone on the road using your office number, throughout your country. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/fmc "Learn more") #### Do I need a SDSL connection for Cloudya? Symmetric DSL, unlike ADSL, uses the same speed in both directions. So it’s perfect to send large data packets to the net or make many calls at once. Cloudya is best used with SDSL, but ADSL is also an option. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/sdsl-shdsl "Learn more") #### How long are the voicemails stored on the server? The voicemails would remain until limit has been used up (100 VM limit), once they reach the limit, the oldest one will be removed and the newest one will be entered. #### What happens to the call, when all phones are busy in a queue? Depending on the configuration, the call can be held in a queue (set with appropriate MOH and recordings) or you can set the call to go to different destination after a time out delay. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/call-queueing "Learn more") #### Can I send or receive faxes using Cloudya? Yes. [Cloudya Fax2Mail](https://www.nfon.com/gb/get-started/cloud-telephony/lexicon/knowledge-base-detail/fax2mail/) allows you to receive faxes as PDF attachments via email. Sending faxes is also possible through the Cloudya web portal, making paperless faxing fast and secure. #### What are the advantages of a cloud telephone system? Cloudya, our smart communication platform, uses the Internet to make and receive calls. With NFON you eliminate the telephone system hardware, the telephone connection and the maintainer. The system is flexible, scalable and simple to administer. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/ip-centrex "Learn more") #### How secure is Cloudya? The telephone system is operated over the Internet. The system itself is located at the NFON data center, it has a resilient set up failover at geographically separated servers. All services are guaranteed. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/data-encryption "Learn more") #### How can I download the Cloudya app? The Cloudya desktop app is available for Windows and macOS and can be downloaded from [NFON Downloads](https://www.nfon.com/en/service/downloads/). The mobile app can be downloaded here: **[Android (Google Play Store)](https://play.google.com/store/apps/details?id=com.nfon.cloudya)**  |  **[iOS (App Store)](https://apps.apple.com/gb/app/cloudya/id1277085827)** #### Is Cloudya available for both desktop and mobile? Absolutely! You can use Cloudya on your smartphone via the mobile app, on your desktop with the desktop app, or directly in your browser using the web. Your contacts, call lists, and settings sync across all devices. #### Does Cloudya offer CRM integration? Yes! With Cloudya CRM Connect, you can link your phone system with popular CRM platforms like Salesforce, HubSpot, and others. This enables screen pop-ups, call history logging, and direct dialing from your CRM. #### Can analogue devices be connected to Cloudya? Analogue devices can easily be connected to Cloudya using an analogue telephone adapter (ATA). Whether IP phone, mobile, softphone, DECT phone or conference phones: NFON is compatible with numerous devices. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/analogue-telephone-lines "Learn more") #### Can I customize the email template for the voicemail notification? This is not possible. Is there a way to disable the voicemail access from a phone? Unfortunately this is not possible. The button remains active even if voicemail is turned off. #### Can an extension have call waiting activated to know a caller is ringing in? Queues and Groups do not allow call waiting feature to be active. Call waiting will only work when you receive a call direct on your DDI or extension number. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/call-waiting-function "Learn more") #### Why does call waiting not work when an extension is in a queue or a group? The Group and Queue configuration takes precedence over any extension members’ configuration. [Learn more](https://www.nfon.com/en/get-started/cloud-telephony/lexicon/knowledge-base-detail/call-queueing "Learn more") Show more ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Looking for more advice? We’re here to help! 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