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High-fidelity audio with European-grade security.](/en/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/en/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/en/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/en/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/en/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/en/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/en/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/en/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/en/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/en/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/en/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/en/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/en/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/en/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. Explore how we solve complex communication challenges for Europe’s leading brands.](/en/customer-stories/) * [Partnerships](#) ![](/web-assets/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partner with NFON Join the NFON network ![](/web-assets/f/290788/36x36/8c5c9a9c78/nfon-partner-portal.svg) Partner Portal Existing partner login + [![](/images/partnerships-partner-navbar-int_ZHYGKx.webp) ### Become a partner From onboarding to co-branded marketing, we provide the tools you need to win.](/en/partner/become-partner) + [![](/images/partnerships-ngage-navbar-int_Zs3yY9.webp) ### NGAGE Discover our tiered rewards system designed to help you scale your business and revenue.](/en/partner/partner-programme) + [![](/images/partnerships-partnerportal-navbar-int_2ki451.webp) ### Partner Portal Access partner tools, deal registration, training resources, and program benefits in one place.](https://partners.nfon.com/) * [Help Centre](/en/help-center) * Search * [Login](https://start.cloudya.com/ "Login") * en + [International](/en/products/botario) + [Deutschland](/de/produkte/botario) + [España](/es/productos/botario) + [France](/fr) + [Italia](/it/servizi/botario) + [Österreich](/at/produkte/botario) + [Polska](/pl/produkty/botario) + [Portugal](/pt) + [United Kingdom](/gb/products/botario) * [Contact](#) [Contact](# "Contact") + ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General Get in touch with us. ![](/images/getstarted-talktosales-navbar-int_ZMspQ4.webp) ### Talk to Sales Get a free consultation to see how NFON products can meet your needs. [+49 8000 – 63 66 24](tel:+498000636624 "+49 8000 – 63 66 24
") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") ![](/images/botario_Z8jsbB.webp) ![](/images/botario_2reufF.webp) # Better bots. Better business. **Intelligently streamline your Interactions.** From automation to orchestration — effortlessly scale personalised service, streamline operations, and exceed customer expectations. ![](/web-assets/f/290788/1080x1080/68c47fc042/chatbot_botario.png) ###### Chatbots ![](/web-assets/f/290788/1080x1080/cca07323eb/voicebot.png) ###### Voicebots ![](/web-assets/f/290788/1080x1080/9b9e597c40/livechat-botario.png) ###### Live chat [Contact our experts](/en/request-information "Contact our experts") [botario Demo](https://nfon.navattic.com/lc1d0wcs "botario Demo") Seamless. Scalable. Secure ### botario product portfolio. ![](/images/colorschemes_botario_1ulQNf.webp) Design Dialogues Easily ### Chatbot Build intelligent dialogues with ease. Design smart, intuitive chatbots with low-code tools and advanced AI. Build personalised experiences quickly and handle even complex queries with intelligent language models. [Chat smarter](https://www.nfon.com/en/request-information/ "Chat smarter") ![](/images/colorschemes_botario_1ulQNf.webp) Natural Language Processing ### Voicebot Enhance customer conversations. Upgrade your chatbot with advanced natural language processing to deliver more intuitive , efficient customer conversations. Automate voice interactions, resolve queries faster, and personalise every customer touchpoint. [Talk smarter](https://www.nfon.com/en/request-information/ "Talk smarter") ![](/images/colorschemes_botario_1ulQNf.webp) streamline agent handovers ### Livechat Power up your customer assistance. Support seamless handovers and fast resolutions with smart live chat. Enable video, co-browsing, and real-time translation to enhance collaboration and deliver standout customer service. [Connect smarter](https://www.nfon.com/en/request-information/ "Connect smarter") ## Ready. Set. Connect. ![](/images/botario_uspoverview_ZE33Su.webp) ### Easy to build bots From data science teams to non-technical users, botario makes building powerful bots simple and accessible. botario’s intuitive low-code builder and drag-and-drop tools let your teams design, launch, and scale intelligent bots quickly. ### Integration into your systems Easily connect botario with your CRM, ERP, contact center, or ticketing tools via robust REST and SOAP APIs. This seamless integration ensures process continuity, real-time data flow, and a consistent experience across all customer touchpoints. ### Human-like conversations botario delivers natural, context-aware conversations by fully understanding user intents, sentiment, and history. This enables bots to respond with the right tone, precision, and action—creating experiences that feel personal, not robotic. ### Multilingual capabilities Engage your customers in their native language. botario supports over 90 languages, with real-time translation capabilities that ensure smooth, localized conversations across global markets. ### Built for Trust botario is developed and hosted in Europe with the highest standards of data security and GDPR compliance. On-prem or cloud deployments give you full control over your data. Trusted by over 23 statutory health insurers, utilities, and privacy-sensitive industries. ## More than 100 customers trust botario. * ![](/images/cewe-logo-white_60_ZrXNqe.svg) * ![](/images/fraglovis_logo_60_Z1Q2Jtg.svg) * ![](/images/itsc-logo-60_Z2kkxbH.svg) * ![](/images/tchibo-logo-60_1cyH2B.svg) * ![](/images/ewe-netz-logo-60_ZBbqCJ.svg) * ![](/images/swb-logo-60_Z2b7sYs.svg) * ![](/images/remondis-logo_60_Z2eCtlf.svg) * ![](/images/easy-credit-logo-60_Z1k91QV.svg) * ![](/images/bkk-pflaz-logo-60_Z28Q9DN.svg) * ![](/images/deichmann_logo_60_ZLdNnb.svg) * ![](/images/teambank_logo_60_Z1Mxn5L.svg) * ![](/images/cewe-logo-white_60_ZrXNqe.svg) * ![](/images/fraglovis_logo_60_Z1Q2Jtg.svg) * ![](/images/itsc-logo-60_Z2kkxbH.svg) * ![](/images/tchibo-logo-60_1cyH2B.svg) * ![](/images/ewe-netz-logo-60_ZBbqCJ.svg) * ![](/images/swb-logo-60_Z2b7sYs.svg) * ![](/images/remondis-logo_60_Z2eCtlf.svg) * ![](/images/easy-credit-logo-60_Z1k91QV.svg) * ![](/images/bkk-pflaz-logo-60_Z28Q9DN.svg) * ![](/images/deichmann_logo_60_ZLdNnb.svg) * ![](/images/teambank_logo_60_Z1Mxn5L.svg) * ![](/images/cewe-logo-white_60_ZrXNqe.svg) * ![](/images/fraglovis_logo_60_Z1Q2Jtg.svg) * ![](/images/itsc-logo-60_Z2kkxbH.svg) * ![](/images/tchibo-logo-60_1cyH2B.svg) * ![](/images/ewe-netz-logo-60_ZBbqCJ.svg) * ![](/images/swb-logo-60_Z2b7sYs.svg) * ![](/images/remondis-logo_60_Z2eCtlf.svg) * ![](/images/easy-credit-logo-60_Z1k91QV.svg) * ![](/images/bkk-pflaz-logo-60_Z28Q9DN.svg) * ![](/images/deichmann_logo_60_ZLdNnb.svg) * ![](/images/teambank_logo_60_Z1Mxn5L.svg) ## Revolutionising industries through smarter communication. Early adopters of AI capabilities gain a competitive edge by delivering faster, smarter, and more efficient customer service. As NFON customers grow, their communication infrastructure is ready to grow with them — driven by automation, powered by AI, and built on a trusted cloud platform. NFON and botario are helping businesses to unlock new levels of efficiency, responsiveness, and customer satisfaction. ### IT QL-IT streamlines business processes and enhances customer experience with AI-powered voicebot solution. [Read the story](/en/customer-stories/ql-it "Read the story") ![](/images/ql-it_Ja5DU.webp) ### Healthcare Gelenk-Klinik is transforming patient management with AI-powered voicebots. [Read the story](/en/customer-stories/gelenk-klinik "Read the story ") ![](/images/bytesquats-healthcare_245yqk.webp) Customer Testimonials ## The right choice across industries. > "By integrating botario into our customer service, we’ve automated up to 50% of tariff changes and reduced the average call duration by 20%.” ![](/web-assets/f/290788/403x403/cb723b56e4/tchibo-mobil-for-quote.png) Nick Rostalski Chief Product Owner & Head of Service, Tchibo MOBIL > “After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.” ![](/web-assets/f/290788/172x172/e057ce6124/cewe-logo-round.png) Jan Christian Halfbrodt Project Manager of AI, Cewe > “Our customers want instant answers, sometimes literally standing next to the pool. With botario, > they get what they need without waiting. botario didn't just help us automate, it helped us rethink how we use product knowledge as a service." ![](/web-assets/f/290788/2479x2475/e5cfdb58fd/steinbach-quote-logo.png) Daniela Laic Head of Product, Price and Marketing, Steinbach [botario Demo](https://nfon.navattic.com/lc1d0wcs "botario Demo") ## AI done right. ![](/images/botario_niablue_Z1TykGo.webp) ![](/images/genai_intelligentassistant_2eVm3k.webp) ### Generative AI. botario integrates top GPT models from OpenAI, Google, and Microsoft, and supports on-prem LLMs, keeping sensitive data secure and fully under your control. ### RPA Integration: botario can connect any number of third-party systems. ### Chat-Widget Designer to easily brand your bot. ![](/images/chat-language_Z23d2Gy.webp) ### Intuitive dialogue design. Design conversations your way: drag and drop with Story-Builder or let AI read and learn from texts, PDFs, and websites. ![](/images/cobrowsing_a0zus.webp) Seamlessly integrated live chats. With a “bot first” approach, service agents step in only when needed. Conversations from the seamlessly integrated live chat system can also be handed back to the bot. ### Multi channel support in both text and voice input. ### Cloud or On-Prem. ![](/images/knowyournumbers_Z254Xa5.webp) ### Powerful analytics. Analyze user behavior at scale with dashboards, automated tests, and robust analytics tools. [botario Demo](https://nfon.navattic.com/lc1d0wcs "botario Demo") ## Connect what belongs together. botario can connect **any** number of third-party systems via flexible APIs. Whether it's submitting data to your HR platform, accessing records in your ERP or CRM, or triggering workflows in external tools—if your system has an interface, botario can talk to it. ![](/images/integrations_2b710X.webp) ## Frequently asked questions (FAQ) #### Does my data stay in Europe? botario is based in Germany and runs on Hetzner’s ISO-27001 certified servers in Nuremberg. That means your data is stored securely in the EU. If needed, we can also run everything on-premise in your infrastructure. #### How fast can I have the system up and running? We provide ready-to-use templates, so you can get a first simple bot running right away. After that, we connect your systems and refine step by step to fit your needs. We start with an easy use case, show results early, and then scale together to automate even the complex cases. #### What if some questions need human agents? We make handover simple. When a case needs a human, the bot transfers the conversation seamlessly and passes along all the details it already collected, so the agent can pick up right where the bot left off. #### How can botario be used for different languages? botario offers comprehensive support for use in various languages. It provides multilingual capabilities with support for over 90 languages. botario also enables real-time translations, allowing customers to be addressed in their native language. #### Will it work with the systems we have? You don’t need to change your existing setup — we can integrate with any number of systems like CRM, contact centers, or payment platforms. We make sure everything connects seamlessly and runs smoothly. #### Can AI make mistakes? We design our bots so they don’t just rely on long prompts or vague instructions. Instead, you stay in control of how the bot behaves. With structured flows, smart fallback logic, and input/output validation, the AI stays grounded and delivers safe, reliable answers. #### How do we keep information up to date? You can drag and drop new files, and they’re ready to use right away. Or set up automatic retrieval from your systems or website, so updates happen in the background without extra effort. #### What integrations does botario offer with CRM or ticketing systems? botario integrates seamlessly into existing systems such as CRM, ERP, ticketing, and contact center solutions via flexible REST and SOAP APIs. Its modular design and SDK enable customized extensions, while real-time data access and workflow triggers ensure a continuous process chain. This allows for the implementation of automated customer service processes and the direct use of relevant system data in bot interactions. ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Ready to make every call a great one? 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