NFON AI Assistants | Ready-to-use AI for Calls, Knowledge & Workflows [Contact](# "Contact") ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General * [Talk to Sales](tel:+498000636624) * [Write to us](/en/request-information) Search * [![Products](https://a.storyblok.com/f/290788/40x40/539cd331b9/nfon-products.svg) Products](#) Call & Work ![AI icon](/assets/ai_icon.webp) + [Cloud Telephony](/en/products/cloud-telephony/) + [SIP Trunk](/en/products/enablement/) + [Devices](/en/products/devices) Build & Automate ![AI icon](/assets/ai_icon.webp) + [Assistants](/en/products/ai/assistants) + [Bots](/en/products/ai/bots) + [AI Agent Studio](/en/products/ai/agent-studio) Engage & Support ![AI icon](/assets/ai_icon.webp) + [Contact Center](/en/products/customer-contact/) Integrations & Add ons + [Integrations & Add ons](/en/integrations/) * [![Solutions](https://a.storyblok.com/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Solutions](#) Industries + [Health & Wellness](/en/solutions/health-wellness) + [Retail & E-Commerce](/en/solutions/retail) + [Finance & Legal](/en/solutions/finance-insurance) + [Travel & Hospitality](/en/solutions/hospitality) + [Public Sector](/en/solutions/public-sector) + [Energy](/en/solutions/energy) Success stories + [Customer Stories](/en/customer-stories/) * [![Partnerships](https://a.storyblok.com/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partnerships](#) Partner with NFON + [Become a partner](/en/partner/become-partner) + [NGAGE](/en/partner/partner-programme) Partner Portal + [Partner Portal](https://partners.nfon.com/) * [![Help Centre](https://a.storyblok.com/f/290788/40x40/d01fbb4f30/help-nfon.svg) Help Centre](/en/help-center) * [Login](https://start.cloudya.com/ "Login") * International + [International](/en/products/ai/assistants) + [Deutschland](/de/produkte/ai/assistants) + [España](/es/productos/ai/assistants) + [France](/fr/produits/ai/assistants) + [Italia](/it/servizi/ai/assistants) + [Österreich](/at/produkte/ai/assistants) + [Polska](/pl/produkty/ai/assistants) + [Portugal](/pt/produtos/ai/assistants) + [United Kingdom](/gb/products/ai/assistants) [![NFON Logo](/assets/logo-nfon.svg)](/en/ "NFON Home") * [Products](#) ![](/web-assets/f/290788/36x36/a9f3ceed6f/nfon-call-work.svg) Call & Work ![AI icon](/assets/ai_icon.webp) Seamless communication ![](/web-assets/f/290788/36x36/d03c61cf40/nfon-build-automate.svg) Build & Automate ![AI icon](/assets/ai_icon.webp) AI Automation ![](/web-assets/f/290788/36x36/106823b73b/nfon-engage-support.svg) Engage & Support ![AI icon](/assets/ai_icon.webp) Omnichannel support ![](/web-assets/f/290788/36x36/50b60f5411/nfon-integrations-add-ons.svg) Integrations & Add ons Connect Teams & CRMs + [![](/images/products-call-work-cloudteleophny-navbar-int_Fjf8b.webp) ### Cloud Telephony ![AI icon](/assets/ai_icon.webp) Seamless cloud telephony for every device. High-fidelity audio with European-grade security.](/en/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/en/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/en/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/en/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/en/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/en/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/en/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/en/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/en/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/en/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/en/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/en/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/en/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/en/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. Explore how we solve complex communication challenges for Europe’s leading brands.](/en/customer-stories/) * [Partnerships](#) ![](/web-assets/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partner with NFON Join the NFON network ![](/web-assets/f/290788/36x36/8c5c9a9c78/nfon-partner-portal.svg) Partner Portal Existing partner login + [![](/images/partnerships-partner-navbar-int_ZHYGKx.webp) ### Become a partner From onboarding to co-branded marketing, we provide the tools you need to win.](/en/partner/become-partner) + [![](/images/partnerships-ngage-navbar-int_Zs3yY9.webp) ### NGAGE Discover our tiered rewards system designed to help you scale your business and revenue.](/en/partner/partner-programme) + [![](/images/partnerships-partnerportal-navbar-int_2ki451.webp) ### Partner Portal Access partner tools, deal registration, training resources, and program benefits in one place.](https://partners.nfon.com/) * [Help Centre](/en/help-center) * Search * [Login](https://start.cloudya.com/ "Login") * en + [International](/en/products/ai/assistants) + [Deutschland](/de/produkte/ai/assistants) + [España](/es/productos/ai/assistants) + [France](/fr/produits/ai/assistants) + [Italia](/it/servizi/ai/assistants) + [Österreich](/at/produkte/ai/assistants) + [Polska](/pl/produkty/ai/assistants) + [Portugal](/pt/produtos/ai/assistants) + [United Kingdom](/gb/products/ai/assistants) * [Contact](#) [Contact](# "Contact") + ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General Get in touch with us. ![](/images/getstarted-talktosales-navbar-int_ZMspQ4.webp) ### Talk to Sales Get a free consultation to see how NFON products can meet your needs. [+49 8000 – 63 66 24](tel:+498000636624 "+49 8000 – 63 66 24
") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") Ready from day one. # AI-Powered Assistants. Less effort. More impact. Not every automation project needs months of planning. Get started in a few clicks with our pre-built AI assistants for reception, support, and internal services. Answer questions, handle requests, and deliver value from day one - no development required. [Get in touch](/en/request-information "Get in touch") [Try the interactive demo](https://nfon.navattic.com/02j0d8t "Try the interactive demo") * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/itsc-logo_Z27MroC.svg) * ![](/images/hilti_logo_Ob6Tr.svg) * ![](/images/sos-kinderdorf_logo-1_Z1qfhdC.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fressnapf_logo_Z1v0bqs.svg) * ![](/images/vienna-house-logo-1_17JXts.svg) * ![](/images/tchibo-logo_Z1xrVBE.svg) * ![](/images/ewe-netz-logo_Z281yx8.svg) * ![](/images/steinway_and_sons_logo_Ze6mLr.svg) * ![](/images/t-mobile_logo_2022-1_ZnTY9A.svg) * ![](/images/remondis-logo_1jARNP.svg) * ![](/images/logo_rewe_Z1ht3mN.svg) * ![](/images/swb-logo_oRWCw.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/itsc-logo_Z27MroC.svg) * ![](/images/hilti_logo_Ob6Tr.svg) * ![](/images/sos-kinderdorf_logo-1_Z1qfhdC.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fressnapf_logo_Z1v0bqs.svg) * ![](/images/vienna-house-logo-1_17JXts.svg) * ![](/images/tchibo-logo_Z1xrVBE.svg) * ![](/images/ewe-netz-logo_Z281yx8.svg) * ![](/images/steinway_and_sons_logo_Ze6mLr.svg) * ![](/images/t-mobile_logo_2022-1_ZnTY9A.svg) * ![](/images/remondis-logo_1jARNP.svg) * ![](/images/logo_rewe_Z1ht3mN.svg) * ![](/images/swb-logo_oRWCw.svg) * ![](/images/cewe-logo_1qmy5C.svg) * ![](/images/hermes-logo_Z1KD6CO.svg) * ![](/images/itsc-logo_Z27MroC.svg) * ![](/images/hilti_logo_Ob6Tr.svg) * ![](/images/sos-kinderdorf_logo-1_Z1qfhdC.svg) * ![](/images/teambank-logo_Z1ABs7o.svg) * ![](/images/fressnapf_logo_Z1v0bqs.svg) * ![](/images/vienna-house-logo-1_17JXts.svg) * ![](/images/tchibo-logo_Z1xrVBE.svg) * ![](/images/ewe-netz-logo_Z281yx8.svg) * ![](/images/steinway_and_sons_logo_Ze6mLr.svg) * ![](/images/t-mobile_logo_2022-1_ZnTY9A.svg) * ![](/images/remondis-logo_1jARNP.svg) * ![](/images/logo_rewe_Z1ht3mN.svg) * ![](/images/swb-logo_oRWCw.svg) * ![](/images/cewe-logo_1qmy5C.svg) ![](/images/assistans-productpage-hero-international-mobile_3kS6w.webp) ![](/images/assistans-productpage-hero-international_Z22FiEh.webp) PRACTICAL AI ## Fast results, right out of the box. From reception desks and customer service teams to internal support functions, our standard AI solutions help reduce manual work, improve responsiveness, and help teams wherever help is needed most. ![](/images/pathtoai-assistants-int_ZjG3Tn.webp) ### The easiest path into AI. Start with ready-to-use assistants that deliver immediate business value. No specialist resources, lengthy projects, or complex development required. ### Ready in minutes, not months. Deploy an AI virtual receptionist or AI assistant for business in minutes, no lengthy projects or specialist resources required. Start automating common tasks and conversations in just a few clicks. ### Automation where it matters most. Route incoming traffic with FrontDesk or look up company context with Workdesk to let your teams focus on high-value work. ![](/images/builtineurope-assistants-int_fawIJ.webp) ### Built in Europe. Trusted everywhere. European hosting, GDPR compliance, and enterprise-grade security built into every interaction, giving you the confidence to safely adopt AI. how it works ## From zero to live in three steps. step 1. ### Choose your AI Assistant. Select an AI front desk assistant or Workdesk role. step 2. ### Plug in your context. Upload your company information, FAQ, business details, or documentation. step 3. ### Activate instant value. Take your designated assistant live on your network instantly. BUILT TO GROW ## Scale when you're ready. Remove friction from everyday work with AI assistants that save time, reduce manual effort, and help teams respond faster, work smarter, and deliver more from day one. ![](/images/frontdesk-assistants-int_1TXUzt.webp) FrontDesk ### Never miss a call again. Handle calls automatically, greet customers efficiently, and keep your business responsive around the clock. [Communicate smarter](/en/specials/nia-frontdesk "Communicate smarter") ![](/images/webdesks-assistants-int_JkeOg.webp) Workdesk ### Less searching. More doing. Find information, answer internal questions, and complete routine tasks faster with a dedicated knowledge companion. [Work smarter](/en/intelligent-assistant/nia "Work smarter") [Book a free consultation](/en/request-information "Book a free consultation") ![](/images/integrations-home_Z1XPkf.webp) Integrations ## Plug into your everyday workspaces. Bringing intelligence into your business shouldn’t require a technical project. Our AI Assistants seamlessly connect with the communication tools and files your team uses daily. Drop in your FAQs to launch instant automation with zero code. [View all 300+ integrations](/en/integrations/ "View all 300+ integrations") ## Choose the right level of automation for your business. ![](/web-assets/f/290788/36x36/bc97416b64/ai.svg) READY-MADE ### AI Assistants Best for: Scalable customer engagement and self-service. Easy activation Zero-knowledge setup Pre-built templates Internal or customer-facing support [Learn more](/en/products/ai/assistants) ![](/web-assets/f/290788/36x36/bc97416b64/ai.svg) PLATFORM ### Conversational Bots Best for: Fast deployment and immediate productivity gains. Built on native AI platform Trained by plain language prompts Omnichannel Seamless human Livechat handoff [Learn more](/en/products/ai/bots) ![](/web-assets/f/290788/36x36/bc97416b64/ai.svg) ENTERPRISE ### Autonomous Agents Best for: End-to-end business process automation. Custom industry archetype & terminology Fully autonomous end-to-end tasks Deep legacy infrastructure & CRM syncing Locked-down, enterprise-grade security boundaries [Learn more](/en/request-information) FInd out what our customers think about nfon ## Transformative client experience. > "Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility." ![](/web-assets/f/290788/1206x1560/1ede4b4a5f/demeter.png) Tobias Armleder IT Lead, Demeter > "Nia FrontDesk is already a huge relief for our day-to-day work and saves us a significant amount of time. We now only receive calls that actually require our attention." ![](/web-assets/f/290788/2000x2000/3b3762c7ff/top-solutions-logo-quotes-small.png) Dieter Liessmann Managing Director, top solutions > "By integrating botario into our customer service, we’ve automated up to 50% of tariff changes and reduced call duration by 20%.” ![](/web-assets/f/290788/403x403/cb723b56e4/tchibo-mobil-for-quote.png) Nick Rostalski Chief Product Owner & Head of Service, Tchibo MOBIL > “What used to take hours and external partners, we can now do in minutes, in-house, live during a client meeting. Many functions we control today simply weren’t possible before. With NFON Contact Center, we manage our processes independently and far more efficiently.” ![](/web-assets/f/290788/2479x2475/0533709fc7/dialog-factory.png) Noah Kellner Head of IT, Dialog-Factory GmbH​ > "Our biggest challenge is to stay connected at all times. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Monitoring Queues." ![](/web-assets/f/290788/200x200/eec7d21fa5/financial_com_logo.jpeg) Fritz Pschormeir Head of IT Infrastructure, financial.com > "After many pitches from various manufacturers, we decided in favour of an innovative collaboration with botario and have never looked back after this decision." ![](/web-assets/f/290788/150x150/3d7db9ae01/avatar-cewe.svg) Jan Christian Halfbrodt Project Manager AI, Cewe > “NFON’s AI VoiceBot allows us to handle patient requests consistently, 24/7. Structured input, less manual effort – it’s a huge relief for our team and a major service upgrade.” ![](/web-assets/f/290788/2479x2475/da94f3d98e/gelenk-klinik.png) Patrik Dietsche Technical Director, Gelenk-Klinik ![](/images/2025_products_of_the_year_cloud_telephony_1UOv34.webp) ![](/images/gdpr-badge_1eKxN4.webp) ![](/images/captera_4-3_ZKyP0s.svg) ![](/images/nfon-c5_1mCR1Y.svg) VERTICAL SOLUTIONS ## Tailored for every sector. From retail and healthcare to manufacturing and finance, our AI Assistants adapt to your specific workflow and compliance requirements. [Customer stories](/en/customer-stories/ "Customer stories") [![](/images/insurance-industries-image-international_ZHNDpE.webp) Insurance Insurance Report claims, verify identities securely, and resolve customer issues with clear updates at every step.](/en/solutions/finance-insurance) [![](/images/public-sector-industries-image-international_1xf6MW.webp) Public sector Public sector Ensure citizens reach the right department, get clear information, and resolve requests without delays.](/en/solutions/public-sector) [![](/images/healthcare-industries-image-international_1cxas7.webp) Healthcare Healthcare Handle appointment requests, patient inquiries, and routine communication while giving teams more time for care.](/en/solutions/health-wellness) [![](/images/travel-and-hospitality-industries-image-international_Z1FXLN3.webp) Travel & Hospitality Travel & Hospitality Handle bookings and guest requests with seamless communication across the entire guest journey.](/en/solutions/hospitality) [![](/images/retail-industries-image-international_Z2qFPz6.webp) Retail & E-commerce Retail & E-commerce Manage product questions, deliveries, and returns with fast, consistent communication at any scale.](/en/solutions/retail) In a nutshell ### What are NFON AI Assistants? NFON AI Assistants are ready-to-use AI assistants for reception, customer service, and internal support. They can answer questions, route calls, handle requests, and support employees with company knowledge, making it easier to introduce practical AI into everyday workflows. Organisations can reduce manual work, improve responsiveness, and scale service without adding complexity. [Get started now](/en/request-information "Get started now") ![](/images/whatare-assistants-int_Lh0xC.webp) ## Frequently asked questions (FAQ) #### How does Nia FrontDesk work as a digital reception solution for businesses? NIA FrontDesk is an AI-powered digital reception solution from NFON, fully integrated into cloud telephony. It greets callers, answers frequently asked questions around the clock, and intelligently routes calls using natural language. The solution reduces waiting times, relieves employees of routine inquiries, and can be set up without any technical expertise. It is multilingual, GDPR-compliant, and requires no additional systems. Nia FrontDesk is particularly well-suited for companies with high call volumes, such as healthcare, insurance, finance, retail, and public institutions. #### Which companies benefit most from Nia FrontDesk? Companies with a high volume of incoming calls and recurring standard inquiries will particularly benefit, for example: * Healthcare * Insurance and financial service providers * Public administration * Retail and chain stores * Service providers with support or service hotlines #### What are the notice periods for cancellation? You can cancel the product monthly. #### How secure is Nia FrontDesk with regard to data protection and data storage? Nia FrontDesk is highly secure with regard to data protection and data storage, meeting the highest standards. All data is processed exclusively in European data centers, complying with strict European data protection requirements. #### What advantages does Nia FrontDesk offer compared to traditional reception services? Nia FrontDesk is always accessible, answers standard inquiries immediately, intelligently forwards calls, handles high call volumes without waiting times, relieves employees, reduces costs, is quick to set up, data protection compliant and multilingual. #### How can I integrate Nia FrontDesk into my office? You activate Nia FrontDesk in the NFON Portal, assign a phone number, configure the desired dialogs and call forwarding, and integrate it directly into your existing NFON cloud telephone system. #### How is it configured? Please refer to the **[NFON documentation](https://www.nfon.com/en/service/documentation/manuals)** to configure the product. #### How can Nia FrontDesk contribute to optimizing the customer experience at reception? Nia FrontDesk offers the following features for professional call management: * Intelligent call answering and qualification: Nia FrontDesk greets callers, understands their requests in natural language, and answers frequently asked questions (e.g., opening hours, addresses, document delivery) immediately, 24/7. * Smart call routing: The solution routes calls to the right person, department, or team based on availability and the caller's preference. Alternative suggestions are also offered if someone is unavailable. * Fallback options: If the desired contact person is unavailable, Nia FrontDesk offers alternative contact options to prevent lost calls. * Seamless integration: Fully integrated into NFON Cloud Telephony, without external systems or complex configuration. * Multilingualism: Supports multiple languages ​​and local dialects for a pleasant caller experience. * Easy configuration: Setting up and customizing call flows, queues, and routing rules is intuitive and requires no technical expertise. * Reduced wait times: By automatically answering routine questions and efficiently routing calls, waiting times for callers are significantly reduced. * 24/7 availability: Nia FrontDesk is available around the clock, ensuring that no call goes unanswered. ![NFON Logo](/assets/logo-nfon.svg) News * [Events](https://www.nfon.com/en/news/events) * [Press](https://corporate.nfon.com/en/communication/) Customers * [Cloudya Login](https://start.cloudya.com/auth/login) * [Admin Portal](https://admin.nfon.com/) * [NFON Status](https://status.nfon.com/) About NFON * [Corporate](https://corporate.nfon.com/en/) * [Investor Relations](https://corporate.nfon.com/en/investor-relations/ir-at-a-glance/) * [Sustainability & ESG](https://corporate.nfon.com/en/sustainability/) * [Career](https://corporate.nfon.com/en/careers/) Legal * [GTC-SLA](/en/legal/gtc-sla) * [Legal Notice](/en/legal/legal-notice) * [Trust Center](https://www.nfon.com/en/trust-center/) * [Data Protection](/en/legal/data-protection) * [Cookie Settings](javascript:onclick=UC_UI.showSecondLayer()) © 2026 - NFON | All rights reserved.