The new feature of Cloudya

Smart call routing, NFON, Routing Engine

Smart call routing

Implement call routing strategies that meet your individual business requirements. The NFON Routing extends the call control functionality of your Cloudya telephone system and boosts the efficiency of your communication processes.

  • Business availability at all times
  • Better meet customers’ needs
  • Guide callers based on preset rules

How your business benefits

Increased productivity

Callers quickly reach the correct department or extension and you resolve issues more efficiently.

Fewer transfers

Connect callers with the right person, without transferring calls multiple times.

Efficient Set-Up

Simple and fast set-up in less than five hours. Start using the Routing straight away.

Why NFON Routing: Better call handling

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­Reduce wait time

Reduce wait times and decrease the call abandonment rate

­Have fewer voicemails

Reduce the number of voicemails and missed calls

Reduce Wait Time, NFON, NRouting Engine
Have fewer voicemails, NFON, NRouting Engine

We save a lot of costs now that we have switched to NFON.

Make a wish

NFON has delivered a reliable, scalable platform that has enabled extra productivity whilst saving hundreds of thousands of pounds.

London Borough of Hackney

The quality is very good and, most importantly, NFON offers a professional service.


I would recommend NFON without reservation – I just plug in a new device, and it works.


We decided to go for it with NFON and are now very happy!

Europapier Polska
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NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!

Analysys Mason