Our future-proof contact center solution

No hardware. Just software. All the possibilities.

Cloudya, the cloud telephone system from NFON, is extended with Ncontactcenter, a complete contact center with a variety of innovative functions that enables digital, effective and transparent multichannel communication processes via your web browser. Our integrated, proven solution offers maximum flexibility and future-proofing without the need to invest in hardware and inconvenient software installation.

  • Web-based, multi-channel contact center with WhatsApp, email, ...
  • ACD, IVR, Dialer, CTI, recording / reporting
  • CRM connector via RESTful web services, ticketing and BSS system integration

Discover the benefits

Simple set up

Forget troublesome onsite hardware and software. Setup is quick and easy, your phones will be ringing in no time.

Fast integration

Processes are consolidated into one platform, efficient agent workflows and satisfied customers.

Manage resources

You can upscale and downscale your resources with a few clicks. Why pay for more than you need?

Ncontactcenter at a glance

Simple integration

ACD for inbound and outbound operations. Definable rules, multi-channel communication,easy integration of other systems .

Easily adaptable

IVR with Text To Speech and Automatic Speech Recognition, includes conferencing and DTMF.

Just drag and drop

Multi-layered standard call flow, easy design and optimisation of individual call flows

Dialler

Preview dialling, click-to-dial, auto-dial, customisable call time, dial-up attempts and duration.

Your call is important

Recording and playback, evaluate team performance, service quality, customer satisfaction and more.

Reporting options

Customisable logs, statistics and agent reports, with further metrics available by subscription.

Why you need Ncontactcenter

Need affordable pricing?

Our cloud service offers you a professional solution at reasonable costs. Great for you and us.

Need fast and flexible?

We take less than two weeks to create your Ncontactcenter solution, with flexibility to up and downscale.

Need easy integration?

The Ncontactcenter API connects your CRM, ERP and other systems to provide relevant information for your agents.

We save a lot of costs now that we have switched to NFON.

NFON services were implemented quickly with high reliability, and the voice quality is top notch.

MEP Werke

NFON has delivered a reliable, scalable platform that has enabled extra productivity whilst saving hundreds of thousands of pounds.

London Borough of Hackney

The quality is very good and, most importantly, NFON offers a professional service.

I would recommend NFON without reservation – I just plug in a new device, and it works.

We decided to go for it with NFON and are now very happy!

NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!

Analysys Mason
Ncontactcenter Flyer
Ncontactcenter Flyer

The modern contact center solution for maximum customer satisfaction.

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Ncontactcenter Whitepaper
Ncontactcenter Whitepaper

Enables companies to achieve scalable contact center solutions with minimal investment.

Download Whitepaper

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