Cloudya, the cloud telephone system from NFON, is extended with Ncontactcenter: a complete, feature-rich solution for effective and transparent multichannel communication via your web browser. Offering maximum flexibility and future-proofing without the need for hardware and software installation.
Never miss a single customer. Integrates WhatsApp, web chat, email, phone, SMS and fax: all channels at a glance.
Automated call distribution, in- and outbound. IVR with Text-To-Speech and Speech Recognition. Includes conferencing and DTMF.
Preview dialling supports push of customer data towards the agent. Click-to-dial, auto-dial, customisable call time, number of attempts and dial-up duration.
Multi-layered standard call flow, easy design and optimisation of individual call flows using drag-and drop.
Flexible voice recording and playback for quality assurance. Customised logs, statistics, agent and group reports.
Twenty standard reports; further metrics by subscriptionon demand. Display of raw data via REST API.
The modern contact center solution for maximum customer satisfaction.Download Flyer
Professional customer communication and engagement in the cloudDownload now
NFON Ncontactcenter takes your customer support and call centre operations to the next level.Download file
We save a lot of costs now that we have switched to NFON.
NFON has delivered a reliable, scalable platform that has enabled extra productivity whilst saving hundreds of thousands of pounds.
The quality is very good and, most importantly, NFON offers a professional service.
I would recommend NFON without reservation – I just plug in a new device, and it works.
We decided to go for it with NFON and are now very happy!
NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!
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