Cloudya, the cloud telephone system from NFON, is extended with Ncontactcenter: a complete, feature-rich solution for effective and transparent multichannel communication via your web browser. Offering maximum flexibility and future-proofing without the need for hardware and software installation.
Never miss a single customer. Integrates WhatsApp, web chat, email, phone, SMS and fax: all channels at a glance.
Automated call distribution, in- and outbound. IVR with Text-To-Speech and Speech Recognition. Includes conferencing and DTMF. Preview dialling supports push of customer data towards the agent. Click-to-dial, auto-dial, customisable call time, number of attempts and dial-up duration.
Multi-layered standard call flow, easy design and optimisation of individual call flows using drag-and drop.
Flexible voice recording and playback for quality assurance. Customised logs, statistics, agent and group reports. Twenty standard reports; further metrics by subscriptionon demand. Display of raw data via REST API.
We save a lot of costs now that we have switched to NFON.
NFON has delivered a reliable, scalable platform that has enabled extra productivity whilst saving hundreds of thousands of pounds.
The quality is very good and, most importantly, NFON offers a professional service.
I would recommend NFON without reservation – I just plug in a new device, and it works.
We decided to go for it with NFON and are now very happy!
NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!
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