The new technology has nothing to do with traditional knowledge databases used by many call centers. Machine learning is a dynamic learning process and provides the solution that supports you in your job and continuously gets better over time: Machines listen to inquiries, analyse, learn and constantly update the catalogue of perfected answers.
Providers such as DigitalGenius and parlamind already offer exciting solutions that help you shorten the average time it takes to process inquiries and that enable you to play to your human strengths: empathy and emotional intelligence.
NFON offers premium communication solutions for every business need – for example, Ncontactcenter – the modern contact center solution for professional customer communication. You can find all the information about our premium solutions here!