New technology is usually accompanied by a great wave of enthusiasm. The digitalisation of many areas of our working world undoubtedly helps us to be more productive and gain a new sense of freedom – we have the opportunity to communicate the way we want.
However, enthusiasm can turn into hype that does not give you a realistic view of the possibilities and limits of digital transformation. IT analysts at Gartner talk about a hype cycle in which new technologies move along a curve ranging from exaggerated expectations and the valley of tears to productive everyday use.
Of all people, it is the digital natives that are now leading us to a position where we can sensibly handle digital possibilities. You might think that Millennials and Gen Z prefer to communicate through digital channels such as instant messaging and social media, yet research does not validate this assumption.
On the contrary, young employees think in a rather differentiated way about when they choose which means of communication and for what purpose. For Gen Z, face-to-face communication remains popular. Here, however, the golden rule is to have the right mix of different means of communication, because each human interaction is individual!
It is not only the arrival of new generations that is leading to change in the working world. The digitalisation of communication is also leading to new working models. Our eBook is a valuable guide to help you with the digital transformation of your workplace. Download it for free here!