Blog by NFON

How to Deliver a Human-Centric Customer Experience

06. June 2018

The creation of a perfect customer experience is a top priority for the majority of companies. Business gurus are all in unison: Companies that invest in the customer experience (CX) gain an...

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3 Drivers of Omnichannel Customer Support [Infographic]

01. March 2018

Are you at risk of losing your customers, because you’re not providing omnichannel support?

Customers want to reach you across every channel – not just one or two. Customers want consistent care...

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Is the Quality of Customer Care in a Downward Spiral?

22. January 2018

The subject of customer care has been a topic of discussion at most companies for years. In a recent Forrester study, 72 percent of business leaders stated that improving customer care was their top...

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3 Building Blocks for Creating a Customer Care Culture

13. December 2017

Customer care has made it into the heart of many brands’ advertising messages. But let’s be honest: how many organisations promise WOW experiences à la Zappos and actually stick to this because they...

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Customer Care: All Channels Matter

07. November 2017

Have you heard of David Carroll? No? Perhaps you remember the song United Breaks Guitars? He wrote it after United Airlines damaged his beloved Taylor guitar and refused to cover the costs for it. The...

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Contact Centers in the Future: 5 Bets for the Next 5 Years

29. September 2017

Digital transformation and a radical customer focus are giving contact centers a powerful boost. Traditionally, the role of call centers was to deal with customer problems as cost-effectively as...

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How Hotels Use Cloud Telephony to Make Happy Guests Even Happier

29. August 2017

Effective communications management, mobile integration, and better guest relations are the key drivers that are pushing the digital transformation of hotels — of all categories and of any size —...

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From Traditional Call Centers to Digital Contact Centers – Cloud Telephony Paves the Way for Service Innovation

22. August 2017

For more than three decades, on-premise solutions have been the technology of choice for call centers. As customers demand more responsive services across channels, operators of call centers are...

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