NCTI [Contact](# "Contact") ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General * [Talk to Sales](tel:+498000636624) * [Write to us](/en/request-information) Search * [![Products](https://a.storyblok.com/f/290788/40x40/539cd331b9/nfon-products.svg) Products](#) Call & Work ![AI icon](/assets/ai_icon.webp) + [Cloud Telephony](/en/products/cloud-telephony/) + [SIP Trunk](/en/products/enablement/) + [Devices](/en/products/devices) Build & Automate ![AI icon](/assets/ai_icon.webp) + [Assistants](/en/products/ai/assistants) + [Bots](/en/products/ai/bots) + [AI Agent Studio](/en/products/ai/agent-studio) Engage & Support ![AI icon](/assets/ai_icon.webp) + [Contact Center](/en/products/customer-contact/) Integrations & Add ons + [Integrations & Add ons](/en/integrations/) * [![Solutions](https://a.storyblok.com/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Solutions](#) Industries + [Health & Wellness](/en/solutions/health-wellness) + [Retail & E-Commerce](/en/solutions/retail) + [Finance & Legal](/en/solutions/finance-insurance) + [Travel & Hospitality](/en/solutions/hospitality) + [Public Sector](/en/solutions/public-sector) + [Energy](/en/solutions/energy) Success stories + [Customer Stories](/en/customer-stories/) * [![Partnerships](https://a.storyblok.com/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partnerships](#) Partner with NFON + [Become a partner](/en/partner/become-partner) + [NGAGE](/en/partner/partner-programme) Partner Portal + [Partner Portal](https://partners.nfon.com/) * [![Help Centre](https://a.storyblok.com/f/290788/40x40/d01fbb4f30/help-nfon.svg) Help Centre](/en/help-center) * [Login](https://start.cloudya.com/ "Login") * International + [International](/en/integrations/ncti) + [Deutschland](/de/integrations/ncti) + [España](/es/integraciones/ncti) + [France](/fr/integrations/ncti) + [Italia](/it/integrazione/ncti) + [Österreich](/at/integrations/ncti) + [Polska](/pl/integracja/ncti) + [Portugal](/pt/integracoes/ncti) + [United Kingdom](/gb) [![NFON Logo](/assets/logo-nfon.svg)](/en/ "NFON Home") * [Products](#) ![](/web-assets/f/290788/36x36/a9f3ceed6f/nfon-call-work.svg) Call & Work ![AI icon](/assets/ai_icon.webp) Seamless communication ![](/web-assets/f/290788/36x36/d03c61cf40/nfon-build-automate.svg) Build & Automate ![AI icon](/assets/ai_icon.webp) AI Automation ![](/web-assets/f/290788/36x36/106823b73b/nfon-engage-support.svg) Engage & Support ![AI icon](/assets/ai_icon.webp) Omnichannel support ![](/web-assets/f/290788/36x36/50b60f5411/nfon-integrations-add-ons.svg) Integrations & Add ons Connect Teams & CRMs + [![](/images/products-call-work-cloudteleophny-navbar-int_Fjf8b.webp) ### Cloud Telephony ![AI icon](/assets/ai_icon.webp) Seamless cloud telephony for every device. High-fidelity audio with European-grade security.](/en/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/en/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/en/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/en/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/en/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/en/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/en/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/en/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/en/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/en/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/en/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/en/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/en/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/en/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. Explore how we solve complex communication challenges for Europe’s leading brands.](/en/customer-stories/) * [Partnerships](#) ![](/web-assets/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partner with NFON Join the NFON network ![](/web-assets/f/290788/36x36/8c5c9a9c78/nfon-partner-portal.svg) Partner Portal Existing partner login + [![](/images/partnerships-partner-navbar-int_ZHYGKx.webp) ### Become a partner From onboarding to co-branded marketing, we provide the tools you need to win.](/en/partner/become-partner) + [![](/images/partnerships-ngage-navbar-int_Zs3yY9.webp) ### NGAGE Discover our tiered rewards system designed to help you scale your business and revenue.](/en/partner/partner-programme) + [![](/images/partnerships-partnerportal-navbar-int_2ki451.webp) ### Partner Portal Access partner tools, deal registration, training resources, and program benefits in one place.](https://partners.nfon.com/) * [Help Centre](/en/help-center) * Search * [Login](https://start.cloudya.com/ "Login") * en + [International](/en/integrations/ncti) + [Deutschland](/de/integrations/ncti) + [España](/es/integraciones/ncti) + [France](/fr/integrations/ncti) + [Italia](/it/integrazione/ncti) + [Österreich](/at/integrations/ncti) + [Polska](/pl/integracja/ncti) + [Portugal](/pt/integracoes/ncti) + [United Kingdom](/gb) * [Contact](#) [Contact](# "Contact") + ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General Get in touch with us. ![](/images/getstarted-talktosales-navbar-int_ZMspQ4.webp) ### Talk to Sales Get a free consultation to see how NFON products can meet your needs. [+49 8000 – 63 66 24](tel:+498000636624 "+49 8000 – 63 66 24
") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") # Connect your computer and telephone. NCTI is NFON’s CTI solution. It brings telephony right into your daily workflows – for faster processes, fewer clicks, and more productive communication. [Get in touch now](/en/request-information "Get in touch now") ![](/images/fullcircleportfolio_Z2x2H2d.webp) ![](/images/fullcircleportfolio_cDlwj.webp) ## Upgrade your customers' experience. Nearly every company now operates with multiple, isolated communications and IT systems. This results in an overly complex environment. NCTI is the easy way to bring all systems together. It complements the functionality of Cloudya, giving you maximum freedom in choosing your preferred communication devices and environments. ## Discover the main benefits. **NCTI enables telephony within other software with full flexibility, with proven reliability made in Europe.** NFON offers three versions of NCTI. This way you can always find the right solution for your needs. [Request more information](/en/request-information "Request more information") ![](/images/standard_Z1TFpx4.webp) ![](/web-assets/f/290788/230x230/fab9ee6847/ncti-standard.svg) Essential ### NCTI Standard Basic CTI functions for traditional office environments with desk phones Simple CTI integration to control your desk phone via desktopClick-to-dial directly from Outlook, Windows CRM systems, and Apple ContactsPop-up window showing caller details like name and companyQuick setup without complex server infrastructure Recommended for: Businesses with fixed workstations that need basic features like PC-based dialing and caller identification. ![](/images/premium_1nzxRj.webp) ![](/web-assets/f/290788/230x230/2fbf23f21a/ncti-premium.svg) advanced ### NCTI Premium Deeply integrated communication for customer-facing teams Advanced CTI functionality with integration to over 300 CRM, ERP, and Outlook systemsScreen pop with direct display of relevant customer data during callsAutomatic call logging directly in the connected system (e.g. Salesforce, HubSpot)Also compatible with desk phones — but with significantly deeper integration and broader CRM support Recommended for: Sales and service teams focused on customer engagement and integrated workflows at the workplace. ![](/images/pro_Z1DIHBU.webp) ![](/web-assets/f/290788/230x230/c4236d6ce9/ncti-pro.svg) ultimate ### NCTI Pro Comprehensive UC solution for the highest demands Includes all Standard & Premium featuresPlus: integrated softphone solution (no desk phone required)Includes chat, screensharing, presence status, and video callsPlatform-independent (Windows, Mac, web, mobile)Ideal for hybrid and geographically distributed teams Recommended for: Businesses with complex setups and communication processes looking for one central solution for all channels. ## Beyond calls and meetings. ### Cost control. You only pay for the users who actually need the integration – making it a cost-efficient solution tailored to your team’s real requirements. ### Integrated customer experience. Enrich customer communication through personalised and insightful interactions. ### Seamless collaboration. Drive business performance by making flexible interactions an integral part of your business DNA. ## Discover NCTI . NCTI Standard ### Easy to start. The solution integrates easily into existing workstations — no additional servers or system requirements needed. Just get started. ### Use familiar systems. By connecting to Outlook, Apple Contacts, or Windows CRM, the system works within the environment you already know. ### Streamlined and focused. NCTI Standard focuses on the essential CTI functions for efficient call control at the desktop. NCTI Premium ### More context on every call. CRM and ERP integration makes important customer data directly visible during the conversation – without searching or manually opening it. ### Documentation included. Every call is automatically documented in the system. This saves time and improves traceability in customer contact. ### Better collaboration. Thanks to presence status, address books and call forwarding, coordination within the team is much easier. NCTI Pro ### All in one tool. Whether telephony, chat, video or screen sharing – with NCTI Pro you can bundle your communication in a uniform interface. ### Made for all. NCTI Pro is platform-independent – ​​perfect for modern, hybrid working models with high mobility. ### Future-proof integration. Thanks to WebRTC and comprehensive interfaces, NCTI Pro can be flexibly adapted and scaled – without media breaks or tool changes. ## Good reads. [NCTI Flyer](/web-assets/f/290788/cd94ae96e7/en_ncti_flyer_2022-10.pdf) ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Elevate your communication with cloud solutions. 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