Direct Routing via Cloudya | NFON Integration for Microsoft Teams [Contact](# "Contact") ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General * [Talk to Sales](tel:+498000636624) * [Write to us](/en/request-information) Search * [![Products](https://a.storyblok.com/f/290788/40x40/539cd331b9/nfon-products.svg) Products](#) Call & Work ![AI icon](/assets/ai_icon.webp) + [Cloud Telephony](/en/products/cloud-telephony/) + [SIP Trunk](/en/products/enablement/) + [Devices](/en/products/devices) Build & Automate ![AI icon](/assets/ai_icon.webp) + [Assistants](/en/products/ai/assistants) + [Bots](/en/products/ai/bots) + [AI Agent Studio](/en/products/ai/agent-studio) Engage & Support ![AI icon](/assets/ai_icon.webp) + [Contact Center](/en/products/customer-contact/) Integrations & Add ons + [Integrations & Add ons](/en/integrations/) * [![Solutions](https://a.storyblok.com/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Solutions](#) Industries + [Health & Wellness](/en/solutions/health-wellness) + [Retail & E-Commerce](/en/solutions/retail) + [Finance & Legal](/en/solutions/finance-insurance) + [Travel & Hospitality](/en/solutions/hospitality) + [Public Sector](/en/solutions/public-sector) + [Energy](/en/solutions/energy) Success stories + [Customer Stories](/en/customer-stories/) * [![Partnerships](https://a.storyblok.com/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partnerships](#) Partner with NFON + [Become a partner](/en/partner/become-partner) + [NGAGE](/en/partner/partner-programme) Partner Portal + [Partner Portal](https://partners.nfon.com/) * [![Help Centre](https://a.storyblok.com/f/290788/40x40/d01fbb4f30/help-nfon.svg) Help Centre](/en/help-center) * [Login](https://start.cloudya.com/ "Login") * International + [International](/en/integrations/microsoft-teams/direct-routing/cloudya) + [Deutschland](/de/integrations/microsoft-teams/direct-routing/cloudya) + [España](/es) + [France](/fr) + [Italia](/it/integrazione/microsoft-teams/direct-routing/cloudya) + [Österreich](/at/integrations/microsoft-teams/direct-routing/cloudya) + [Polska](/pl/integracja/microsoft-teams/direct-routing/cloudya) + [Portugal](/pt) + [United Kingdom](/gb/integrations/microsoft-teams/direct-routing/cloudya) [![NFON Logo](/assets/logo-nfon.svg)](/en/ "NFON Home") * [Products](#) ![](/web-assets/f/290788/36x36/a9f3ceed6f/nfon-call-work.svg) Call & Work ![AI icon](/assets/ai_icon.webp) Seamless communication ![](/web-assets/f/290788/36x36/d03c61cf40/nfon-build-automate.svg) Build & Automate ![AI icon](/assets/ai_icon.webp) AI Automation ![](/web-assets/f/290788/36x36/106823b73b/nfon-engage-support.svg) Engage & Support ![AI icon](/assets/ai_icon.webp) Omnichannel support ![](/web-assets/f/290788/36x36/50b60f5411/nfon-integrations-add-ons.svg) Integrations & Add ons Connect Teams & CRMs + [![](/images/products-call-work-cloudteleophny-navbar-int_Fjf8b.webp) ### Cloud Telephony ![AI icon](/assets/ai_icon.webp) Seamless cloud telephony for every device. High-fidelity audio with European-grade security.](/en/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/en/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/en/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/en/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/en/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/en/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/en/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/en/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/en/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/en/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/en/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/en/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/en/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/en/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. Explore how we solve complex communication challenges for Europe’s leading brands.](/en/customer-stories/) * [Partnerships](#) ![](/web-assets/f/290788/36x36/7bd105c67d/nfon-partner.svg) Partner with NFON Join the NFON network ![](/web-assets/f/290788/36x36/8c5c9a9c78/nfon-partner-portal.svg) Partner Portal Existing partner login + [![](/images/partnerships-partner-navbar-int_ZHYGKx.webp) ### Become a partner From onboarding to co-branded marketing, we provide the tools you need to win.](/en/partner/become-partner) + [![](/images/partnerships-ngage-navbar-int_Zs3yY9.webp) ### NGAGE Discover our tiered rewards system designed to help you scale your business and revenue.](/en/partner/partner-programme) + [![](/images/partnerships-partnerportal-navbar-int_2ki451.webp) ### Partner Portal Access partner tools, deal registration, training resources, and program benefits in one place.](https://partners.nfon.com/) * [Help Centre](/en/help-center) * Search * [Login](https://start.cloudya.com/ "Login") * en + [International](/en/integrations/microsoft-teams/direct-routing/cloudya) + [Deutschland](/de/integrations/microsoft-teams/direct-routing/cloudya) + [España](/es) + [France](/fr) + [Italia](/it/integrazione/microsoft-teams/direct-routing/cloudya) + [Österreich](/at/integrations/microsoft-teams/direct-routing/cloudya) + [Polska](/pl/integracja/microsoft-teams/direct-routing/cloudya) + [Portugal](/pt) + [United Kingdom](/gb/integrations/microsoft-teams/direct-routing/cloudya) * [Contact](#) [Contact](# "Contact") + ![](/web-assets/f/290788/40x40/d98615a3ea/nfon-sales-contact.svg) Sales & General Get in touch with us. ![](/images/getstarted-talktosales-navbar-int_ZMspQ4.webp) ### Talk to Sales Get a free consultation to see how NFON products can meet your needs. [+49 8000 – 63 66 24](tel:+498000636624 "+49 8000 – 63 66 24
") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") # Direct Routing - Cloudya for Microsoft Teams\*. Feature-rich integration for your PSTN telephony. [Speak with one of our experts](/en/request-information "Speak with one of our experts") ![](/images/teams-integrations-cloudya_2aEaku.webp) ![](/images/teams-integrations-cloudya_ZCdKEF.webp) ## Cost-effective integration. With constant app switching taking up the time and effort of employees today, 26% of individuals are less efficient and **[24% of work is duplicated](https://www.cio.com/article/191598/app-switching-is-killing-your-team-s-productivity-here-s-what-leaders-can-do-about-it.html)**. Make life easier for your people, and more productive for your business, by choosing this Microsoft Teams\* integration for Enterprise PBX with all the latest advanced features. ## What’s in it for your business? Microsoft Teams\* on your terms with PSTN and advanced Enterprise PBX with all the features your people need to get the job done. Other benefits include: ### Latest telephony features. All the latest and greatest telephony features, such as call queueing and interactive voice technology (IVR). ### Full support. Plus, the basics like analogue line support, IP DECT support, and integration with hardware or alarm devices. ### Always connected. Freedom to connect to third-party applications. ### Customised solution. Go your way with how you build your communications stack cost-efficiently. ### Connected as one. Perfect for businesses with white- and blue-collar workers. ### Easy and smooth. Give your tech team more breathing space and fewer IT support tickets. ## Top reasons customers choose it. #### Oodles of DDIs for phone extension and services within the same PBX. #### All Cloudya and Microsoft Teams\* contacts and call history in one place. #### Get voicemail messages from anywhere with the star code. #### Your people are ready for anything with up to 10 call forwarding profiles. #### Forward calls easily with a professional switchboard. #### Use Call-Pull to swap calls in progress between devices. ## Related resources. [Direct Routing - Cloudya for Microsoft Teams\* Whitepaper](/web-assets/f/290788/30330e7606/en_nfon_direct_routing_cloudya_ms_teams_one_pager_2023-05.pdf) ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Would a quick chat with an expert help? [Get in touch](/en/request-information "Get in touch") ![NFON Logo](/assets/logo-nfon.svg) News * [Events](https://www.nfon.com/en/news/events) * [Press](https://corporate.nfon.com/en/communication/) Customers * [Cloudya Login](https://start.cloudya.com/auth/login) * [Admin Portal](https://admin.nfon.com/) * [NFON Status](https://status.nfon.com/) About NFON * [Corporate](https://corporate.nfon.com/en/) * [Investor Relations](https://corporate.nfon.com/en/investor-relations/ir-at-a-glance/) * [Sustainability & ESG](https://corporate.nfon.com/en/sustainability/) * [Career](https://corporate.nfon.com/en/careers/) Legal * [GTC-SLA](/en/legal/gtc-sla) * [Legal Notice](/en/legal/legal-notice) * [Trust Center](https://www.nfon.com/en/trust-center/) * [Data Protection](/en/legal/data-protection) * [Cookie Settings](javascript:onclick=UC_UI.showSecondLayer()) © 2026 - NFON | All rights reserved.