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High-fidelity audio with European-grade security.](/en/products/cloud-telephony/) + [![](/images/products-call-work-siptrunk-navbar-int_ZH5NzW.webp) ### SIP Trunk Secure cloud connectivity for your existing hardware. Scales instantly with your business.](/en/products/enablement/) + [![](/images/products-call-work-devices-navbar-int_Z2dP6.webp) ### Devices Professional telephones and hardware designed for clear calls and all-day comfort.](/en/products/devices) + [![](/images/products-build-automate-assistants-navbar-int_2ghUIJ.webp) ### Assistants ![AI icon](/assets/ai_icon.webp) Pre-configured, plug-and-play digital roles like FrontDesk and Workdesk. Ready to deploy instantly with zero coding required.](/en/products/ai/assistants) + [![](/images/products-build-automate-bots-navbar-int_Z1p57Vm.webp) ### Bots ![AI icon](/assets/ai_icon.webp) Prompt-driven, multi-channel conversational experiences. Automate custom customer journeys across Web Chat, Voice, and Livechat.](/en/products/ai/bots) + [![A chatbot creation interface is shown with a readiness message, build report, agent prompt details, and created tools list, over a gradient background.](/images/products-build-agent-studio-navbar-int_Z1Y88dE.webp) ### AI Agent Studio ![AI icon](/assets/ai_icon.webp) Simply turn your ideas into AI agents for your business. Describe the task, create a working agent, then optimize it in one workspace.](/en/products/ai/agent-studio) + [![](/images/products-engage-support-navbar-int_1xyFBE.webp) ### Contact Center ![AI icon](/assets/ai_icon.webp) Omnichannel customer service for modern teams. Manage conversations, automation, AI assistance, and customer context.](/en/products/customer-contact/) + [![](/images/products-integrations-addons-navbar-int_Z1Ka5ea.webp) ### Integrations & Add ons Expand your capabilities and natively connect your everyday business to keep all workflows unified.](/en/integrations/) * [Solutions](#) ![](/web-assets/f/290788/40x40/da156cbbb8/nfon-solutions-industries.svg) Industries Tailored solutions ![](/web-assets/f/290788/40x40/155f2a989d/nfon-success.svg) Success stories 54,000+ trust us + [![](/images/solutions-health-wellness-navbar-int_Z15q3kJ.webp) ### Health & Wellness Secure communication for better patient experiences and care delivery.](/en/solutions/health-wellness) + [![](/images/solutions-retail-ecommerce-navbar-int_zUgjw.webp) ### Retail & E-Commerce Connected communication for modern retail and customer engagement.](/en/solutions/retail) + [![](/images/solutions-finance-legal-navbar-int_1Dy5Ax.webp) ### Finance & Legal Trusted communication for regulated and security-conscious organizations.](/en/solutions/finance-insurance) + [![](/images/solutions-hospitality-travel-navbar-int_17WoBe.webp) ### Travel & Hospitality Seamless communication for exceptional guest experiences and service.](/en/solutions/hospitality) + [![](/images/solutions-publicsector-navbar-int_YyABB.webp) ### Public Sector Reliable communication for responsive public services and citizen support.](/en/solutions/public-sector) + [![](/images/solutions-energy-navbar_FDoix.webp) ### Energy Reliable communication for responsive customer service, even during outages and peak demand.](/en/solutions/energy) + [![](/images/solutions-costumerstroy-navbar-int_Z1MdOsM.webp) ### Customer Stories Real-world impact across every industry. 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") ![](/images/getstarted-writetous-navbar-int_ZY7MOf.webp) ### Write to us Fill out our request form. Our experts will respond as soon as possible. [Write to us](/en/request-information "Write to us") # Connect what belongs together! CRM Connect makes it incredibly easy to connect Cloudya with your CRM system and your CRM system with Cloudya. [Learn more](/en/request-information "Learn more") ![](/images/crm-connect_1mtHNF.webp) ![](/images/crm-connect_Z1sEHiT.webp) ## Seamless CRM integration. Have all the facts you need at your fingertips the moment you need, thanks to the easy integration between the **Cloudya desktop app** and **more than 300 different CRM platforms**, **Outlook** and **Google Contacts**. Your team will suddenly be more efficient and, resolving issues faster, customers will be singing their praises. ## What’s in it for your business? ### Customer data at your fingertips. Access all relevant customer information anytime to make informed decisions and deliver personalised service. ### Make your team more productive. Work more effectively by simplifying data management. This ensures smooth operations and boosts employee satisfaction. ### Scale up and down. Without being tied to long-term contracts, you have the flexibility to scale up when needed and reduce capacity when you don’t. ## CRM capabilities that truly add value. CRM integrations ![](/images/csm_screen_3_cloudya_crm_connect_91c0a8cb9b_ZIYH7K.webp) ## Integrates with more than 300 CRM platforms. Serve diverse industry needs by connecting with more than 300 different CRM platforms. * **Centralised information display:** See all relevant CRM and ERP details with every call to respond quickly and efficiently to customer inquiries. * **Free Outlook and Google Contacts integration:** Available exclusively for Cloudya Business Premium customers. * **Custom integrations:** Can’t find your CRM **[on the list](https://integrations.crmconnect.nfon.com/)**? No problem — we’ll support you with on-demand integration options. Click-to-dial ![](/images/click-and-call-asset_Z1Plmfv.webp) ## Start calls where your customer data lives. With click-to-dial, you can launch calls directly from your CRM — no manual number entry needed. It saves time, speeds up workflows, and reduces errors. Combined with integrated caller ID and automatic contact matching, it ensures smoother processes, greater productivity, and a better customer experience. Call pop-up with contact details ![](/images/anruf-pop-up-mit-kontaktinformationen_Z1YsDo4.webp) ## All key customer details at a glance — before the call even starts. When a call comes in, your CRM system automatically displays the matching contact with all relevant information. This gives you instant access to customer data, call history, and open issues — for fast, personalised service from the very first moment. Activity log ![](/images/aktivitatsprotokoll_Z1LAIX8.webp) ## Call history visible directly in your CRM. With CRM Connect, your full call history is automatically visible within your CRM system. Incoming and outgoing calls are logged — including time, duration, and contact assignment. This saves time, keeps everything organised, and eliminates the need to switch between applications. ## Good reads. [One-pager: CRM Connect](/web-assets/f/290788/55610e309b/2022-04_en_nfon_crm_connect_onepager.pdf) [CRM Connect How-to-Guide for Windows](/web-assets/f/290788/9ea8c0dd45/en_crm_connect_how_to_guide_windows_2022-08.pdf) [CRM Connect How-to-Guide for Mac](/web-assets/f/290788/29fdba53dc/en_crm_connect_how_to_guide_mac_2022-08.pdf) ![](/images/banner-450-x-800-mobile_Z1tqnM1.webp) ![](/images/banner-1440x400_8iM5V.webp) ## Ready to get started? Let's do this. [Get in touch](/en/request-information "Get in touch") ![NFON Logo](/assets/logo-nfon.svg) News * [Events](https://www.nfon.com/en/news/events) * [Press](https://corporate.nfon.com/en/communication/) Customers * [Cloudya Login](https://start.cloudya.com/auth/login) * [Admin Portal](https://admin.nfon.com/) * [NFON Status](https://status.nfon.com/) About NFON * [Corporate](https://corporate.nfon.com/en/) * [Investor Relations](https://corporate.nfon.com/en/investor-relations/ir-at-a-glance/) * [Sustainability & ESG](https://corporate.nfon.com/en/sustainability/) * [Career](https://corporate.nfon.com/en/careers/) Legal * [GTC-SLA](/en/legal/gtc-sla) * [Legal Notice](/en/legal/legal-notice) * [Trust Center](https://www.nfon.com/en/trust-center/) * [Data Protection](/en/legal/data-protection) * [Cookie Settings](javascript:onclick=UC_UI.showSecondLayer()) © 2026 - NFON | All rights reserved.