Digital Transformation

Your guide to the freedom of business communication

Smart Working & Co: Find out how you can use digital transformation to improve your work processes. More here in our Cloud Insider!

Flexible communication tools for retailers are inevitable: What does the future hold?

The importance of flexibility and scalability as well as 3 flexible communication solutions that boost your business

The retail industry has changed dramatically in the past decade. With the boom in…

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Online user expierence counts: Facing the future of retail

3 Key challenges in the retail industry and Why the online user experience matters

The Internet has changed the way we shop. Consumers have become savvier – and a lot more demanding. Leading…

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4 Reasons Why Generation Z Brings a Human Communication Style to the Workplace

Generation Z has entered the labour market. Not only does this generation possess a smartphone and new skills, they also have a completely different value system to that of older colleagues. This has…

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5 Psychological Theories that Make Us Better Communicators

Our way of communicating with each other in person is perhaps the most human thing about us. We are surrounded by language every day and the fascination for it is reflected in disciplines like…

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Do You Email, Chat or Call? How You Can Be a Less Intrusive and More Productive Co-Worker

Never before have you had such a wide range of communication tools at your workplace. You probably often ask yourself one of the following questions: Should I send my colleague an email? Or is it…

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What Is Human Individualisation in the Digital Age?

With the dawn of new technologies and digital transformation there are now new ways to communicate both in the working world and your private life, there: Never before have you had so much freedom…

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Enjoying Success with Digital Transformation: Putting Human Experiences at the Centre

“If you can’t beat them, join them” is what the famous chess player Kasparov declared after losing to a computer for the first time in his supreme discipline back in 1997. Instead of fearing the…

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3 Ways How Machines Make Us More Human and Improve Our Communication

Any fan of the dystopian Netflix series Black Mirror will know how exciting the symbiotic relationship between man and machine can be. One big open question is how artificial intelligence and machine…

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READ our Digital Transformation eBook

How will digital transformation impact communication?

Download our eBook to learn more!

The world of work is truly changing. And today, we expect a cloud communications experience that helps us to…

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29. September 2017

Contact Centers in the Future: 5 Bets for the Next 5 Years

Digital transformation and a radical customer focus are giving contact centers a powerful boost. Traditionally, the role of call centers was to deal with customer problems as cost-effectively as…

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