Digital Transformation

The importance of flexibility and scalability as well as 3 flexible communication solutions that boost your business

The retail industry has changed dramatically in the past decade. With the boom in…

3 Key challenges in the retail industry and Why the online user experience matters

The Internet has changed the way we shop. Consumers have become savvier – and a lot more demanding. Leading…

Generation Z has entered the labour market. Not only does this generation possess a smartphone and new skills, they also have a completely different value system to that of older colleagues. This has…

Our way of communicating with each other in person is perhaps the most human thing about us. We are surrounded by language every day and the fascination for it is reflected in disciplines like…

Never before have you had such a wide range of communication tools at your workplace. You probably often ask yourself one of the following questions: Should I send my colleague an email? Or is it…

With the dawn of new technologies and digital transformation there are now new ways to communicate both in the working world and your private life, there: Never before have you had so much freedom…

“If you can’t beat them, join them” is what the famous chess player Kasparov declared after losing to a computer for the first time in his supreme discipline back in 1997. Instead of fearing the…

Any fan of the dystopian Netflix series Black Mirror will know how exciting the symbiotic relationship between man and machine can be. One big open question is how artificial intelligence and machine…

How will digital transformation impact communication?

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The world of work is truly changing. And today, we expect a cloud communications experience that helps us to…

Digital transformation and a radical customer focus are giving contact centers a powerful boost. Traditionally, the role of call centers was to deal with customer problems as cost-effectively as…