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Unified Communications: Transforming your way of communication today

26. April 2021 NFON AG

Our world is evolving as same as its technology does. Therefore, professionals are no longer limited to one specific workplace or tool. Nowadays, it is about sharing results, skills and observing new opportunities – no matter where we are.

However, such a way of digital communication can be overwhelming. As an IT manager, you might have observed that communication between employees and customers is sagging under the weight of complicated technologies.

Now the question is arising, if remote working has made business communication more difficult than it used to be?

You are, therefore, on the hunt for various ways in which you can unify the communication to make way for successful collaboration working. So, how do you do that? In this article, we will have a deeper look at unified communications meaning and how it can lead to optimized communication.

What does Unified Communications mean?

Unified communications can be described as a sort of a platform where different communication services can be united. It’s like a framework for accessing all those relevant communication services like:

  • video conferencing,
  • classic telephony,
  • voice mail,
  • file sharing,
  • email and
  • instant messaging

Unified communication provides you with a quick means to access information anytime, anywhere, thus optimizing your business and communication processes. A UC client allows you to use a UC system by fetching and delivering data from multiple communication applications.

Unified Communications, Collaboration, Cloud Telephon System, Remote Working, NFON

How does Unified Communications work?

In order to understand UC, the term itself should be clarified. Because talking about UC, you will come accross about the term Unified Communications & Collaboration (UCC). In order to fully understand UCC, clearifying the terms collaboration and communication seems vital.

The meaning of communication

Communication is a central aspect in all businesses, splitting it into external communication (e.g. clients, customers, etc.) as well as internal communication (e.g. employees), staying connected through various channels.

The meaning of collaboration

Whereas collaboration is about actually working together and addressing a common goal. This means, for example sharing screens, files etc. with your colleagues in order to work on certain tasks.

Hence, a clear difference can be noted. Communication means the actual knowledge exchange and collaboration brings in the action, which supports working together as a team.

If you’re an SME looking to increase employee productivity, team performance and deliver a flawless customer experience, then you might want to incorporate UCC (through various technologies such as VoIP telephony, screen sharing, video conference apps, conference calls, and cloud collaboration) in your current ecosystem.

Why Unified Communications & Collaboration is so important?

According to Nemertes Research, digital transformation (DX) is led by core technologies like cloud, collaboration, mobility, and analytics. And the secret to harnessing these technologies lies in Unified Communications and Collaboration. This is also why UCC spending has increased significantly over the years.

In this context, digital transformation can be seen as a crucial driver of UCC, as the way of a digital workplace is already approached. Thinking now of progressing cloud communications and agile workflows, UCC is highly needed to optimize collaborative working and business workflows.

Choosing the best Unified Communication Tools

With progressing innovation, the offer of appropriate tools seems challenging. If you are out in the market looking for the best communication tools, here are the 3 most important traits which you should focus on:

  1. Reduced Costs
    Reduced costs through a UC Tool should be for businesses one of the first criteria to be considered. One of the many challenges businesses face is maintaining cost efficiency while managing multiple tools and providing support for each employees’ needs. Nvoice for Microsoft Teams empowers employees to work more efficiently with an all-in-one tool with a cost-efficient solution that saves money, time and workloads, whilst delivering a system that is scalable, future-proofed, maintenance-free and appropriate for each user.
     
  2. Reliability
    Additionally, the redundant architecture that includes highly secure, geo-redundant EU data centres provide your business with a reliable cloud telephony system with automatic failover guaranteed, supporting business continuity and success.
     
  3. Boost Productivity, Increase your teams’ efficiency
    In order to keep your business up and running, bringing up the best possible teams productivity and team efficiency should be a core concern. Cloudya simplifies communications of your team members with intuitive solutions – through a single phone number and inbox they use Cloudya from wherever they are working. Adding the Nvoice for Microsoft Teams features to the Microsoft environment through Cloudya’s PBX features will empower your employees to achieve higher results. Nvoice for Microsoft Teams to Cloudya allows users to have a true enterprise voice solution – with a host of intelligent telephony features, accessible from any location and any device. Hence, that means better collaboration and improved productivity.

Implement Unified Communications to Streamline Your Communication

In a nutshell, UC tools provide easy solutions and allow Enterprises to communicate and collaborate effectively no matter where they are or which device.

However, implementing UC with your workflow comes with its share of challenges. Your IT team needs to get acquainted with the new voice applications. The changes in the network can also clash with various existing operations. But all these can be easily tackled using the right strategy, tool and IT support.

That UC is more than a trend, rather a digital transformation tool to stay, is undeniable. The unified communications and collaboration industry is expected to grow at a rate of 8% CAGR between 2020 and 2026. Be a part of this revolution, and lead the unified communication implementation strategy in your organization.

How do you get started? Look no further than Cloudya and Nvoice that provide you with easy solutions to integrate cloud telephony with Microsoft Teams.

So, are you ready to take the plunge into an efficient communication and collaboration?