We chat with our colleagues using Slack, arrange to go out with friends on WhatsApp and share experiences from our weekend breaks on Instagram. Thanks to digital transformation, you can communicate in the way you like most. But as soon as your phone rings, a feeling of uneasiness creeps in.
From a psychological point of view, our apprehension towards phone calls can be summed as the fear of the unknown. How do we know if the other person has the same desire to speak when we call? If we cannot figure out the other person’s state of mind in advance, then our motivation to make the call decreases.
For many making a call without knowing whether it will be well received is simply too intrusive. And as a result, we look for a different means of communication such as WhatsApp or Facebook Messenger, which don’t require an immediate response from the other person.
Whilst this can be seen as the main reason, particularly in an office environment there are other hurdles as well. Other common reasons for not picking up the phone include:
- We could disrupt someone’s workflow or schedule
- In general phone calls require more effort than email
- Need for quiet space to conduct conversation
A little later we’ll look at 3 quick tips to overcome all of these common problems. But first let’s look at the practical advantages we can gain from utilizing the phone.