In order to understand UC, the term itself should be clarified. Because talking about UC, you will come accross about the term Unified Communications & Collaboration (UCC). In order to fully understand UCC, clearifying the terms collaboration and communication seems vital.
The meaning of communication
Communication is a central aspect in all businesses, splitting it into external communication (e.g. clients, customers, etc.) as well as internal communication (e.g. employees), staying connected through various channels.
The meaning of collaboration
Whereas collaboration is about actually working together and addressing a common goal. This means, for example sharing screens, files etc. with your colleagues in order to work on certain tasks.
Hence, a clear difference can be noted. Communication means the actual knowledge exchange and collaboration brings in the action, which supports working together as a team.
If you’re an SME looking to increase employee productivity, team performance and deliver a flawless customer experience, then you might want to incorporate UCC (through various technologies such as VoIP telephony, screen sharing, video conference apps, conference calls, and cloud collaboration) in your current ecosystem.