Imagine being an international company faced with the challenge of moving your entire customer service department into home office, all while your call center is running hot with incoming calls. A logistical nightmare! And – in spring 2020 – a though reality for many businesses around the globe. Faced with the outbreak of Covid, companies that hadn’t yet switched to a web-based service solution had a harder time adapting than others.
InterEurope worked with NFON to swiftly switch their business to cloud technology. Since March 2020, the majority of InterEurope employees had worked from home, including the Claim Service Center and its team of 27 colleagues around team lead Marcel Weckermann. Thanks to the webbased call center solution Ncontactcenter from NFON, the company operating in eleven European countries, was able to switch to home office flexibly and unleash even more benefits of the new technology.