One of our latest innovations is how we communicate with customers about service status. We’ve enhanced our web resources and brought in a rich alerting system to provide timely notifications. Not only does it provide announcements about any new service problems, it also maintains a running commentary on the resolution so that customers and partners never feel they are left in the dark. The system sends scheduled maintenance reminders too, satisfying the change control processes that drive many of our customers’ compliance procedures.
The NFON System Status page has also been improved to provide better visibility of individual system components and affected geographic areas. In the first few hours of launching the notification system, more than 200 customers subscribed to receive automated alerts by email, SMS, webhook, RSS, and iCalendar. If that sounds like too much information for you, my advice is to sign up and then manage your subscription options to receive exactly what you need.
As ever, we look forward to hearing the latest feedback from our customers to keep improving our service.
New cloud telephony opportunities and applications are emerging all the time, which makes the job of a technologist like me very rewarding. When NFON onboards another banking customer or major public sector body to cloud telephony, our focus is on the benefits that only mature and innovative business communications can deliver.
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