Remote Working: How to help your workforce stay productive

After three months in the home office, most of us are now all too familiar with the advantages and disadvantages of remote working. But there are still tweaks you can make to improve the way you work and relax, boost productivity across the team and better service your customers.

Make remote work a breeze now!

Challenges of remote working

It can be hard to separate home life from work. Therefore, the following challenges arise, which can reduce productivity. These include:

  • Balancing staff management, childcare, homeschooling, as well as partner's needs and other requirements to juggle.
  • For many, space is limited. You may be working at the kitchen table.
  • IT issues can crop up, whether it’s a failing laptop, patchy WiFi or bandwidth issues.
  • Distractions of worrying about your loved ones’ health, catching up with the constant stream of news or wondering how secure your job is.
  • Many workers also feel cut off and lonely. Not only is networking much harder when you lose those valuable water cooler conversations, work can feel a lot more intense without coffee breaks or important chats with colleagues.

Overall, those challenges can harm the work productivity of your workforce.

6 benefits of remote work ing

Although the sudden switch to home office has brought challenges, there are also positives. Therefore, these 6 benefits of remote working should be kept in mind:

  1. Establishment of mobile working
    The implementation on a large scale has given mobile working a welcome boost.
  2. Increasement of flexibility
    The new-found flexibility will remain even after the pandemic.
  3. Trust in communications- und collaboration tools
    The past few weeks have been a huge test bed for collaboration and communication tools, with adoption rates soaring. They have shown that the technology is mature, people can be trusted, targets will be met and work will get done.
  4. Improvement of the quality of life
    Despite juggling children, home and work, many have found a better work-life balance: spending quality time with their family, finding more opportunities to exercise and perhaps eating more mindfully, rather than grabbing lunch at the desktop.
  5. Increasement of concentration
    It can be easier to focus when you’re not in an open plan office.
  6. Increasement of environmental protection
    the reduced need to travel has been good for the environment.

All of these are benefits that we should try to keep in the long run.

5 remote work measures for more productivity

Companies can optimise remote working with various measures. We recommend the following 5 measures for productive remote working:

  1. The right working environment
    Make sure the infrastructure is the best it can be and supports the same capabilities as in the office – from access to files and information to easy communication with colleagues and customers.
    Everyone must be reachable via their usual office phone number, no matter which end device they are using. Noise-cancelling headphones can be useful for those sharing spaces with partners and children.
  2. Routine for more structure
    Routines are important so try to follow the same daily schedule you would in the office. Regular meetings that previously happened in person should now take place online.
    Employees should be encouraged to stick to established processes and standards – but check that these are still realistic and simple enough to follow. When time is tight, setting clear priorities helps manage workloads. This is a good time to review goals and where necessary, set new expectations
  3. The right kind of communication
    To support collaboration across distances, communication is key. Employees can stay engaged with colleagues, customers and partners via group chats, online meetings, calls and web conferences, while collaboration on documents is easy with widely available cloud tools.
    Actively make space for virtual team exchanges to replace office conversations where people can bounce ideas off each other and share their news.
  4. Fun at and in work
    Don’t forget to have fun – build informal social interactions into the schedule, too.
  5. Flexibility for the right balance
    Allow some extra flexibility. Don’t overschedule; instead, encourage employees to switch off and make sure they take enough time to focus on their mental and physical wellbeing.

How NFON can help

Your most practical consideration right now is whether your employees have all the tools and resources they need to be as productive as they can. Therefore, NFON can help with the following different functions. 

At NFON we strive every day to give our customers the freedom of flexible communication. Our cloud telephony platform, Cloudya, helps people work seamlessly from everywhere, any time. 
Nvoice for Microsoft Teams integrates powerful communication features into Microsoft’s popular collaboration tool.
Ncontactcenter helps you deliver the best customer support, whether your agents are at home or in the call centre.

Would you like to find out more about our solutions and optimise remote working with NFON?

Then feel free to contact us!