From Small Disruptions to Natural Disasters

It’s a topic many organisations are concerned with, and you’ve probably wondered about it yourself: How stable are modern communications solutions – especially if the service comes from the cloud? Even if we like going digital, in many cases the classic telephone conversation remains indispensable. Whilst you use e-mail and other digital channels to communicate with your customers and partners, there are still moments when a personal conversation makes all the difference, marking the difference between success and failure.

But what if your communications technology breaks down at this very moment, and the call is disconnected or can’t even be dialled in the first place?


Immune to Tiresome, Everyday Problems

We’ll get right to the point: Whilst the development of cloud telephony has brought many advantages, a particularly important one is its reliability. The fact that we’re offering this assertion as a provider of a cloud telephone system shouldn’t come as a surprise, but let’s take an even closer look: In addition to major crisis scenarios, which we’ll discuss in a bit, it’s the tiresome interruptions in everyday business that make life difficult for you. You were just about to call a customer to clarify the last open questions about a project when your faulty telephone system brings those plans to a standstill. The technology just won’t cooperate, and in most cases, your telephone system has simply crashed.

Those who know how to remedy unexpected interruptions by restarting their telephone system are in luck – but what if your telephone system isn’t immediately accessible or your telecoms expert is on holiday? Large companies have surrounded themselves with redundant solutions for such cases, meaning if one system fails, then another one jumps in and ensures continuous operation. In the event of power failures that can shut down telephone operation, so-called ‘uninterruptible’ power supply systems are used. While such concepts are economically viable for companies with several hundred employees or more, often smaller businesses can’t afford a redundant telephone system.

Benefit from the Redundancy Concept in the Cloud

Nevertheless, the idea of using redundant solutions to minimise the risk of system failure to less than one percent certainly has merit. That’s why cloud service providers, like we here at NFON, have incorporated the redundancy concept right into the cloud, that is, into our data center. Whether it be software, hardware or geographic redundancies – with the cloud, smaller companies can benefit from maximum reliability as well. Because a gigantic pool of redundant technology resources is shared by many customers, it makes it more affordable for the individual and creates an equal, or even higher, level of reliability and stability.

In case of major disasters, such as fire or water damage, you’re also protected against long downtimes. Cloud service providers operate high-performance data centers whose capacities are dimensioned to ensure smooth operation even in the event of major disruptions.

By the way: The security and reliability of the NFON Cloud Telephone System are TÜV-tested and approved. Our system complies with the strict quality and service standards of TÜV, a German certification authority respected by some of the world’s most trusted organisations. NFON are proud to be TÜV-certified and stand by our commitment that you’ll be able to enjoy reliable calls – around the clock, every day.

Fast Emergency Aid and Rapid Disaster Recovery

Disruptions, power failures, fire or water disasters – in these cases, you’re on the safe side using cloud solutions rather than in-house solutions. But what kind of protection can cloud services offer in the face of a natural disaster that will hopefully never occur? Since your goal is to keep your business up and running, most cloud providers have a business continuity plan. If your facilities are affected by a disaster, your data remains secure in the cloud, and your phone operations can be quickly restored or even fully resumed. For fast emergency aid, phone calls can be redirected to an unaffected location or to mobile devices. Over the Internet, you can access critical voice messages, as well as the management area of the telephone system, at any time, thereby keeping everything under control.

Most businesses don’t like surprises and prefer to maintain an overview of operations at all times. We take seriously our responsibility to communicate the status of our system, offering the NFON System Status page, which enables you to monitor your cloud telephone system 24/7/365, and receive real-time information and alerts about scheduled maintenance and service disruptions. You can read more about our views on proactive system visibility directly from our Chief Technology Officer, Jan-Peter Koopmann, in our next blog post.

The bottom line

To ensure continuous contact to your customers and partners, your communications solutions should be secure and reliable. Cloud telephony offers some important advantages over conventional telephone systems, as users benefit from a redundant solution that keeps communications running, even in the event of a major disaster.

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